Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Sales Coach

  • Apr 2022 - Present

  Toronto, Ontario, Canada



Desjardins

• Canada
• Banking
• 700 & Above Employee

• Section Director, Sales and Loyalty

  • Oct 2018 - Jan 2020

  Montreal, Canada Area



National Bank Insurance Firm

• Unit Director, Sales and customer service

  • 2009 - 2018

  Montreal, Canada • Manage a team of 20 sales, customer service & customer loyalty agents and supervisors • Develop tactical strategies to achieve sales objectives and productivity levels • Identify opportunities and build business plans for the department to exceed goals

• Underwriting Director

  • 2012 - 2013

  Montreal, Canada • Lead a team of over 15 underwriters, assistant underwriters and inspection-specialised agents • Establish and maintain underwriting policies, procedures and norms in support of company objectives • Member of the company board of directors who is responsible for the development of the corporate strategic vision and plan



National Bank Insurance Firm

• Team Supervisor

  • 2008 - 2009

  Montreal, Canada • Assist the director in the hiring, coaching and development of agents • Responsible for achieving team sales objectives • Ensure agents meet the quality standards of the company

• Insurance Underwriter

  • 2007 - 2008

  Montreal, Canada • Analyse risk of various situations and take decisions • Ensure agents meet the quality standards of the company

• Insurance Agent

  • 2005 - 2007

  Montreal, Canada • Counsel clients about the best auto and home insurance solutions in line with the company offering • Close sales and manage customer service requests