Experience

Majerle's Sports Grill

• United States
• Restaurants

• bartender/Bar Manager

  • Nov 2012 - Present

  -Utilized knowledge of liquors, wines, and craft beers.-Mixed, poured and served drinks for bar clientele and restaurant waitstaff. -Upsold latest products and beverages. -Ensuring that customers receive an efficient and prompt service.-Engaged with bar guests and provided outstanding service to increase sales. -Generated bills according to orders in POS system (MICROS). -Maintained bar and service area as well as stock alcohol, mixers, garnishes, and related supplies such as glassware, napkins, straws, etc. -Trained new bar staff on expected guest service skills, safety procedures, proper liquor handling, and restaurant protocols. -Exceeded in customer service while constantly interacting with guests by first name basis.-Advised patrons on local points of interests, dining options, and hotel amenities. -Ability to work well in a fast paced environment, under pressure and amid distractions and interruptions. Show less

• Server/Lead Server

  • Nov 2010 - Dec 2012

  -Delivered exceptional, friendly, efficient service. -Answered questions about menu and drink items and provided recommendations. -Delivered food and beverages to guests and followed up with any guests needs or requests. -Anticipated guests' service needs. -Accurately recorded and input orders into POS system (MICROS). -Monitor dining room to ensure optimal guest experience.-Managed opening and closing duties, including cleaning, stocking, and creating nightly cash drop.-Train all new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.-Work with individuals to improve performance.-Answer customer inquires and and resolve issues promptly.-Handled large parties/buffets with excellent customer satisfaction. -Assisted in preparation for catering events of 50-250 guests.-Assisted expo manager with expediting orders; selected to fulfill expediting duties in their absence.-Was awarded the first ever Employee-of-the-Month award when the restaurant implemented the program due to excellent team building and customer service skills Show less

• Hostess

  • Aug 2010 - Nov 2010

  -Greet guests and patrons personally and on the telephone-Responsible for the servers table rotation -Offer appropriate seating arrangements -Head Hostess/Trainer-Set up dining rooms and make reservation arrangements-Maintain clean and organized tables and work area-Set up the daily specials board-Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant-Started tables drinks orders when needed at busy rushes. Show less



LuLu's Waikiki

• Restaurants

• Hostess/Server

  • Dec 2012 - Nov 2014

  -Primary responsibilities included greeting guests, assigning tables, managing team workflow and significant guest queues during busy hours -Assisted expo manager with expediting orders; selected to fulfill expediting duties in their absence. -Effectively communicated with management, front and back of house staff, and customers, in order to ensure smooth operations. -Selected to train new employees on policies and procedures. -Assisted in creating a high-end dining environment and pleasurable experience for all restaurant guests. -Handled reservations and nightly seating charts. -Worked in fast-paced, consumer interactive environment. -Scheduled reservations and meticulously managed large customer crowds. -Demonstrated knowledge of daily specials. -Provided concierge services by offering recommendations to restaurants, Beach's, tourist attractions, night clubs, etc. -Confirmed take-out orders and handled payment transactions. Show less