Experience

RentGuarantor

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Product Executive

  • Oct 2022 - Present

• Product Executive

  • Oct 2022 - Present



Tenant Shop

• United Kingdom
• Utilities
• 1 - 100 Employee

• Corporate Account Manager

  • Apr 2022 - Aug 2022



The West Grantham Church of England Primary Academy

• Grantham, England, United Kingdom

• School Administrative Assistant

  • Sep 2020 - Nov 2021

  I was responsible for all administration requirements within the school and support staff, pupils and parents. I checked registers twice daily, along with making first calls home and raising issues of attendance and a safeguarding nature when appropriate. I am proficient in the use of SIMS and Microsoft Office 365, as well as using various other IT platforms to perform the role. I was responsible for free school meal vouchers and also co-ordinated the Covid lateral flow testing of staff. I was responsible for all administration requirements within the school and support staff, pupils and parents. I checked registers twice daily, along with making first calls home and raising issues of attendance and a safeguarding nature when appropriate. I am proficient in the use of SIMS and Microsoft Office 365, as well as using various other IT platforms to perform the role. I was responsible for free school meal vouchers and also co-ordinated the Covid lateral flow testing of staff.



Motor Insurers' Bureau (MIB)

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Account Manager

  • May 2011 - Feb 2015

  I was responsible for managing relationships with motor and employers’ liability insurers. This involved regular liaison with insurers, police officers, the DVLA and other departments within the MIB. This was carried out over the telephone and also during face to face meetings, where I often presented results and gave advice on how insurers should meet their target deadlines for uploading data to the national database. I was ultimately responsible for ensuring agreed government targets were complied with, whilst maintaining a positive customer relationship. The role involved identifying issues, problem solving and contributing towards the continual operational review and development of both existing and new business activities. During my time in this role, I was also involved in various projects, including working on implementing a new continuous motor insurance law brought in by the government and helping the police roadside to identify uninsured drivers. I worked closely with the top motor insurers in the country to ensure the database of insured drivers was up to date, accurate and relevant. I also represented the company at the annual BIBA conference. Skills and knowledge proven in this role include strong relationship management skills, planning capability, time management, excellent communication skills, strong influencing and negotiation skills, creating and writing project documentation and delivery of excellent customer service. Show less



Legal & General Investment Management (LGIM)

• United Kingdom
• Financial Services
• 700 & Above Employee

• Client Relationship Executive

  • Apr 2006 - Feb 2011

  I provided office-based support for a large portfolio of clients managed by a team of Account Managers. I contributed towards given targets for retention and new business generation and acted as primary contact for all queries relating to clients’ investment portfolios. I built internal and external relationships with clients, consultants and other departments within LGIM. This involved proactively supporting Account Managers, by attending client meetings, chasing up on product sales leads and providing a relationship with LGIM for the client. I was responsible for my own portfolio of clients, with a total value of approximately £70m. This involved presenting new products to clients, being their main point of contact at LGIM and attending client meetings and various client social events. I have excellent presentational skills, which were developed through external training.I prepared, produced and checked client documentation. This included training less-experienced staff, as well as giving feedback on areas for improvement. I had responsibility for the final sign-off on documentation going out to clients, as well as signing off on investment and disinvestment decisions, up to £5m per decision. I ensured that all compliance requirements were met and client records maintained. In order to raise the standard of knowledge and accountability, I provided training on how to produce and check a client’s quarterly investment report, to all levels of staff within the department, including my line management. This was my own initiative and decreased the level of errors across the department in the months following these training sessions. Show less

• Investments Administrator

  • Nov 2004 - Apr 2006

  Processing large volumes of client investment and disinvestment instructions.Investigating client queries on a daily basis. Preparing and issuing all manners of client documentation.Communicating with clients and consultants by telephone, email, fax and letters.



Legal & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Stakeholder Claims Administrator

  • Nov 2002 - Nov 2004

  Processing large volumes of pension claims. Responsible for solving system error queries within the team. Good communication, organizational and time-keeping skills. I helped to motivate the team to eliminate a backlog that had built up over a year. Processing large volumes of pension claims. Responsible for solving system error queries within the team. Good communication, organizational and time-keeping skills. I helped to motivate the team to eliminate a backlog that had built up over a year.