Manager of Operations

• Jan 2022 - Present

Senior Network Engineer

• Sep 2020 - Sep 2021

Network Engineer

• Mar 2018 - Aug 2020

Collaborative Automation Leadership: Partnered closely with the Automation Lead to drive the automation of the network infrastructure using Ansible. This collaboration led to streamlining routine processes, enhancing efficiency, and minimizing errors. F5 Infrastructure Management: Collaboratively ensured the design, implementation, and robust maintenance of the Load Balancer environment, with a focus on F5 Big-IP LTM/GTM/ASM and Kemp Load Balancers. Security Protocols: Undertook the implementation and upkeep of security devices, actively monitoring security bulletins, and orchestrating necessary mitigations. Configuration Oversight: Set and maintained rigorous infrastructure configuration standards to ensure system uniformity and compliance. Project Execution: Led critical projects/tasks within the networking team, developing in-depth project plans, implementation diagrams, and supporting documentation. Infrastructure Blueprinting: Seamlessly translated business requirements into resilient technical solutions, aligning them with global design standards. Emerging Tech Adaptation: Continually monitored advancements in network security technologies, assessing their potential impact and charting out migration or integration plans. Application Security Framework: Configured and maintained security protocols using the F5 ASM and APM modules. Advanced Troubleshooting: Leveraged a suite of tools, including tcpdump, ssldump, openssl, QKView, logs, curl, Wireshark, and more, to facilitate rigorous network analysis and troubleshooting. Inter-departmental Collaboration: Promoted and ensured efficient teamwork within the operations group and liaised with external departments for project alignments. Show less

Network Security Engineer

• Oct 2015 - Mar 2018

In my role, I seamlessly integrated the functions of a Network Engineer, Security Engineer, and DevOps. My key responsibilities included: - Collaborating with both red and blue teams to address security vulnerabilities, especially within PCI-supported environments where security was paramount. - Pioneering automation initiatives with a strong emphasis on security, and developing applications using C#, Powershell, and Python. In my role, I seamlessly integrated the functions of a Network Engineer, Security Engineer, and DevOps. My key responsibilities included: - Collaborating with both red and blue teams to address security vulnerabilities, especially within PCI-supported environments where security was paramount. - Pioneering automation initiatives with a strong emphasis on security, and developing applications using C#, Powershell, and Python.

Lead Network Engineer

• Apr 2014 - Oct 2015

Network Design & Configuration: Installed and configured enterprise-grade firewalls and designed networks supporting 1000+ devices using VLANs. Collaborated with clients to craft Active Directory OUs, custom group policies, and logon scripts. - Security & Connectivity: Conducted security audits ensuring networks met specific industry client requirements. Implemented branch office VPNs for site-to-site and mobile SSL VPN connectivity. Prioritized QoS for VOIP networks, catering to their specific MPLS or VPN communication needs. - Migration Projects: Successfully planned and executed the migration of Microsoft Exchange 2003 to Exchange 2013 SP1 for a user base of 500+, ensuring minimal downtime. - Load Balancing & Documentation: Configured and tailored numerous F5 Load Balancers as per client requirements. Maintained comprehensive documentation, facilitating smoother transitions for subsequent engineers. - Employee Training: Mentored and trained new hires, equipping them with the essential skills and knowledge required for the network engineer role, ensuring a seamless integration into the team and enhanced team productivity. Show less

Network Engineer

• Sep 2011 - Apr 2014

Script Development for Efficiency: - Developed an automated script for instant Hyper-V environment deployment, leading to significant time savings and enhancing simultaneous workflows. - Crafted a script to move closer to a "Zero Downtime" model by integrating F5 Load Balancer technology. Elite Task Force: - Member of the "A-Team" within the Commerce Platform, comprising four of the top experts sought after for complex problem-solving. Monitoring & Incident Response: - Utilized tools like SCOM, STX, and Gomez for server and network surveillance, addressing issues as they surfaced. - Managed and resolved critical Severity 1 incidents, overseeing the troubleshooting process to ensure resolution. Network Troubleshooting: - Addressed networking challenges, including SNAT setups, ACLs, software firewall configurations, and switch anomalies. - Employed packet analysis tools, primarily Netmon and WireShark, to identify the root causes of network disturbances. Software & Database Development: - Engineered a C# server management tool that monitors server health, storing historical data in a tailored SQL database, which I designed. This system aids in analyzing multiple environments, pinpointing performance and infrastructure discrepancies. Tool Creation for Office365 Team: - Produced several tools, such as a router/switch configuration parser, a secure ZIP alternative with encryption, and a Remote Desktop Configuration Generator. Infrastructure Management: - Oversaw a dynamic infrastructure of 1800+ servers, tackling challenges ranging from hands-on hardware fixes to meticulous asset tracking, including IP assignments and server specifications. Show less

Network Engineer

• May 2011 - Sep 2011

Cisco Catalyst Switch Management: - Installed, configured, and maintained a range of Cisco Catalyst Switches (including 3750, 3750-E, 3750-X, 6500, 3600 Series) operating on Cisco IOS 12.2. - Implemented network design packets on these switches, priming them for operational use. Network Troubleshooting: - Addressed various network connectivity challenges, encompassing tasks like enabling network drops, adjusting port settings (e.g., VLAN reassignments), and eliminating hard loops as a proactive maintenance measure. Wireless Network Configuration & Maintenance: - Configured Cisco 1100 and 1200 Series Access Points within Cisco WCS, subsequently adding them to network maps. - Detected and neutralized rogue access points using Cisco Spectrum Analyzer and conducted comprehensive Wi-Fi coverage surveys. Show less

Field Technician to Sr. Field Technician

• 2006 - 2011

• Installed, configured and implemented various routing and switching technologies onsite and remotely for clients while providing superior customer service and escalation support. • Provided on-call escalation support onsite and remotely, interfaced with clients in a high intensive environment and provided solutions to various issues ranging from basic to advanced/complex problems. • Technologies used include Cisco and D-link routers and Switches, Access Points, Linux Based software and multiple hardware platforms; Mac, HP, Dell, IBM, Gateway, Sony VAIO, and ETC. • Promoted to Senior Field Technician within a year and a half of employment Show less

Computer Technician

• 2003 - 2006

• Installed, configured and implemented various routing and switching technologies onsite and remotely for clients while providing superior customer service and escalation support. • Provided on-call escalation support onsite and remotely, interfaced with clients in a high intensive environment and provided solutions to various issues ranging from basic to advanced/complex problems. • Technologies used include Cisco and D-link routers and Switches, Access Points, Linux Based software and multiple hardware platforms; Mac, HP, Dell, IBM, Gateway, Sony VAIO, and ETC. • Promoted to Senior Field Technician within a year and a half of employment Show less