Zuleima De La Cruz
Human Resources Specialist at Sage Oak Charter Schools- Claim this Profile
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Spanish Native or bilingual proficiency
Topline Score
Bio
Experience
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Sage Oak Charter Schools
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Human Resources Specialist
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Dec 2021 - Present
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Human Resources Clerk
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Oct 2021 - Dec 2021
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County of Riverside
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Government Administration
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700 & Above Employee
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Human Resource Assistant TAP
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Feb 2021 - Nov 2021
• Strong attention to detail to conduct and review cases for FMLA audits by using different software’s such as, Neogov, Peoplesoft, Microsoft Office Suite, Case Manager. • Reviewing packets for to determine if applicants meet the standards for approval for FMLA, CFRA, or PLA and notifying employees if eligible or reason for disqualification with a timely manner. • Answering questions over the phone, email, and fax and advise employees about their status, hours remaining, or extension process. • Certify and maintain eligibility lists; establish certification procedure guidelines with County departments and provide advice on, and enforcement of, personnel policies and procedures. • Communicate with employees applying with FMLA to ensure they move through their process; send correspondence via the applicant email or mailing address. • Run TRC hours and enter case in SharePoint, giving TRC report back to Tech/ Analyst to determine eligibility. Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Bank Teller
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Jan 2016 - Jan 2021
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets. • High-volume money counts via both manual and machine- driven that requires multi-tasking. • Executed customer transactions, including deposit, withdrawals, money orders, and checks while performing strong attention to detail and accuracy skills. • Rapidly and efficiently prepared cash shipments and change orders. • Processed quarterly vault and ATM audits with a zero-error rate. • Provided high-level customer service through a friendly approach, strong professionalism and timely assistance with customer transaction to a diverse client base. • Support managers with conducting monthly and daily control tasks, by reviewing audit box, completing team members schedule, booking appointments, monthly cash counts, scheduling breaks, reviewing marketing items, balancing vaults and cash lines. • Working with customers on a daily basis to uncover conversations to help meet their service needs. Engaging with customers in conversations understanding and helping them with their financial needs. Serving as a leader. Building relationships and sharing digital options to make banking convenient. Following policies and procedures to minimize risk. Accurately and effectively processing transactions. Maintaining cash drawer in balance. ATM custodian Show less
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City of Menifee
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United States
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Government Administration
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1 - 100 Employee
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Economic Development Intern
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Jan 2019 - Jun 2019
• Continuously booked meetings, and answering multiple phone lines, referring callers to the correct department, answering questions regarding business growth and development. • Provide excellent verbal, written and interpersonal communication skills with business owners to direct their calls to the right department. • Worked to expand the city of Menifee in which businesses can develop and thrive. • Utilized excellent communication and time management skills to write dozens of press releases for the City. • Developed a Business Resource Guide within 2 months while performing strong attention to detail and accuracy to finalize the project. • Constructed a Menifee Masters Program by performing strong organizational skill and prioritizing schedules for meetings to run the program continuously. • Support different senior level leaders, Economic Development Director, City Manager, Human Resource Director, Fire Department, City of Menifee Mayor, and a variety of business owners by directing, scheduling, and referring calls to correct department. • Completed mail merge through Microsoft Office Word and created lists to structure and organize business information with Excel. • Created PowerPoint’s to demonstrate businesses opportunities to pursue their financial stabilities and investments growth. Learning to navigate through different websites in constructing research. Writing press releases to inform the city community the new updates that happen in the development. Developed an ambassadors program. Developed a Business Resource book to give businesses resources to start their new businesses. Show less
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City of Temecula
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Government Administration
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100 - 200 Employee
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Economic Development Intern
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Oct 2018 - Nov 2018
• Answering multiple calls and directing callers to the right resource. • Building summer programs and advancing skills though different Microsoft Office Word, and utilizing PowerPoint skills. • Supporting Senior Management Analyst to create new programs, and record keep and organize contact information. • Answering multiple calls and directing callers to the right resource. • Building summer programs and advancing skills though different Microsoft Office Word, and utilizing PowerPoint skills. • Supporting Senior Management Analyst to create new programs, and record keep and organize contact information.
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El Torito
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Mexico
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1 - 100 Employee
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Food Server
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Apr 2013 - Dec 2017
Hostess and moved up to a Server, bartender, Expo,Busser and managed filing documents for managers. Hostess and moved up to a Server, bartender, Expo,Busser and managed filing documents for managers.
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Education
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California State University-San Bernardino
Bachelor's degree, Communication Human and Organization -
Mt. San Jacinto College
Associate of Arts and Sciences - AAS, Legal Assitant -
Mt. San Jacinto College
Communications, Legal Assistant/Paralegal