Professional Services Manager

• May 2023 - Present

Professional Services Engineer

• Sep 2019 - Present

As a professional services engineer I assist customers in customizing their use of our product by providing services around integrations, automations, report customizations, product training, and general consultation.

Technical Product Support Representative

• Sep 2018 - Sep 2019

Provided technical assistance to customers using Fulcrum across three platforms. This included but not limited to troubleshooting problems, documenting bugs, providing advice, writing custom data event code, and answering general product questions.

Service Support Representative

• Sep 2015 - Sep 2018

Completed computer hardware repairs and installs for clients in the Tampa region. • Completed repairs on machines from laptops to mainframes. Kept customer machines up to date on microcode • Completed various miscellaneous tasks, such as installs, and moves, for clients. • Delivered high customer satisfaction by being responsive and thorough in my work. Accomplishments; • Received compliments from customers and instructors on my skills and customer service skills. • Trained new associates as a new employee. • Received top review scores on my team for outstanding overall performance. Show less

Assistant Store Leader

• May 2014 - Sep 2015

Supported the store manager to inspire and train associates to provide outstanding customer service. • Coached and trained employees/managers to complete tasks, sell products, and on company focuses. • Completed schedules and reviews. Conducted interviews and completed onboarding process. • Created processes to ensure operational processes stayed consistent. - Maintained inventory and merchandising standards. Supported the store manager to inspire and train associates to provide outstanding customer service. • Coached and trained employees/managers to complete tasks, sell products, and on company focuses. • Completed schedules and reviews. Conducted interviews and completed onboarding process. • Created processes to ensure operational processes stayed consistent. - Maintained inventory and merchandising standards.

Multi Channel Sales Support Manager

• Aug 2012 - Apr 2014

As Multi Channel Sales Support Manager at Best Buy, I was responsible for overseeing the Inventory, Asset protection, Administrative Office, Customer Service, Multi-Channel Sales and the Geek Squad. This role involved ensuring all operational pieces of the store were running in accordance to procedure, building team culture amongst my teams, and leading my teams to top performance. I also conducted interviews, reviews, and schedules for my employees. I lead my teams to the top 25% in the company on a monthly basis and reduced shrink by 300% YoY. Show less

Sales Support Supervisor

• Jul 2009 - Aug 2012

As sales support supervisor at Best Buy, I was responsible for all store assets. I coached and trained inventory and loss prevention associates on best practices and procedures to reduce theft and asset loss. In the position I also helped create a loss prevention culture in the store by working with employees in other departments and coaching them on best practices. I was also in charge of conducting the annual inventory of our store. This process involved detailed preparation work, training employees on the process, and ensure a high level of execution for everyone involved. Show less

Inventory Senior

• Feb 2007 - Jul 2009

As inventory senior as Best Buy, I was responsible for coaching and training employees, completed schedules and reviews, and processing shipping and receiving. I also conducted inventory research to eliminate inventory discrepancies.

Inventory Specialist

• Oct 2005 - Feb 2007

As an inventory specialist at Best Buy, I was responsible for loading and unloading merchandise from trucks, organizing and stocking shelves, and processing inventory leaving the building.

Warehouse Employee

• Sep 2002 - Oct 2005

Assisted Customers Stocked Shelves Unloaded and Load trucks Carry Outs Cashier Assisted Customers Stocked Shelves Unloaded and Load trucks Carry Outs Cashier