Experience

GENE

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Magento Developer

  • Jul 2021 - Present



The Pixel

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Developer

  • Apr 2021 - Jul 2021



Acora - IT & Cybersecurity Managed Services

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Magento Developer

  • Jan 2021 - Apr 2021



mtc.

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Web Developer

  • Apr 2018 - Dec 2020

  Magento magento magento magento.Working on big and small, new and old nothing Magento gets in my way! Magento magento magento magento.Working on big and small, new and old nothing Magento gets in my way!



The Farm Factory

• United Kingdom
• Graphic Design
• 1 - 100 Employee

• Maintenance Developer

  • Nov 2016 - Nov 2017

  I am the Maintenance man, whilst still doing front end development on new build websites I maintain the current standing websites we have on our accounts and keep them all running smoothly. I am the Maintenance man, whilst still doing front end development on new build websites I maintain the current standing websites we have on our accounts and keep them all running smoothly.



Maxweb Solutions

• Web Developer

  • Dec 2015 - Jun 2016



Directors Online Network

• Head of Development

  • Aug 2015 - Dec 2015



TY Digital

• United Kingdom
• Technology, Information and Internet

• Web Developer

  • May 2015 - Aug 2015



MORE THAN

• United Kingdom
• Insurance
• 1 - 100 Employee

• Customer Manager

  • Mar 2012 - Jul 2013

  My position at More Th>n was ‘Customer Manager’ and the primary responsibility of this role was to represent the company as its first line of communication. I dealt with customer’s car insurance policies, editing policies, verifying accounting information etc. I would be the point of contact and the one to make the changes if a customer needed anything doing to their insurance policy.I took my previous call centre experience into this role with me. I worked exceedingly hard in this position. I continuously exceeded my targets, boasted excellent levels of customer service and provided outstanding service to every customer I spoke to. I was given the task to check on some my team’s targets and help where I could (a task that was above my job role); I would send daily emails with regards to team targets that included helpful information and encouraging words. My name has appeared in company bulletins due to some of the cases I dealt with and I was personally well known around the centre as extremely helpful and a great morale booster.I enjoyed this position and excelled in all aspects, however as my colleagues and I were taken on with part-time temporary contracts, the company no longer needed our services and let us go. I gained a lot of team based skills in this role. I came to understand what responsibilities a team leader must fulfil and extending my helpful nature even more than before this role has helped me grow.



Agile Delivery Ltd

• Project Coordinator

  • Mar 2011 - Aug 2011

  Working as an IT Project Coordinator I assisted the project managers with the day to day running of projects and attended client meetings. My role in these meetings was to take minutes and ensure action points were followed up. I would administer the project office and was responsible for ensuring all project governance was adhered to and the distribution of project documentation to all project stakeholders. I was responsible for liaising with suppliers, obtaining quotes, cross-checking deliveries with corresponding orders. I was responsible for ensuring all financial spreadsheets are up-to-date and the latest versions of all project documentation are easily accessible. I would also create any new templates as requested and distribute any updated documents and lessons learned logs. I would liaise with project managers requesting updates for highlight reports and issues and risk logs. I was considered the main focal point for all projects and would often provide historic information upon request. Along with my administrative duties I also developed web pages for displaying important and up-to-date information and interactive flash presentations for meetings and information references.



BBD Solutions

• Project Coordinator

  • Oct 2010 - Jan 2011

  As an IT Project Coordinator I was responsible for setting up a project office, ensuring all templates and appropriate folder structures are in place. I was responsible for liaising with the senior project manager on all project matters e.g. updates for highlight reports, project control documents (issues and risks log). I was responsible for communications and facilitating meetings with team members, customers and suppliers.Duties:Assisting and supporting the Project Manager in their daily duties.Ensuring that relevant management information is captured and analysed.Providing project support to senior Project Managers.Assisting the Project Manager with the projects finances.Acting as administrative support to Project Managers and Directors on projects.Identify, analyze, prioritize, mitigate and communicate project risks.Communicating with project manager to report on project status.Resolving any financial queries that are raised.Involved in Coordinating projects from inception to completion.



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Project Coordinator

  • Jun 2010 - Sep 2010

  Working as a Technical Project Coordinator with hands on activities I was responsible for ensuring the governance of all aspects of the project. This included ensuring all project documentation was accurate and up to date for instant review by the project board. Day to day activities included updating issue and risk logs, receiving and checking deliveries, issuing relevant project communications to all stakeholders (Highlight reports, updated work packages), handling suppliers (requesting quotes, cross-checking deliveries with corresponding orders). Along with my administrative role I was responsible for distributing hardware (over 200 devices including projectors, printers, laptops and desktops). Once they were deployed I would image the devices with the corporate operating system and software builds. Once the software was built I would test and resolve any faults.



Elite cleaning and facilities services Ltd

• Facilities Services
• 1 - 100 Employee

• Cleaning Operative

  • Nov 2009 - Jun 2010

  Working in a high paced, high standard environment has been a great use of the skills in cleaning and product management that I have gained through previous employment. I was responsible for ensuring my designated area of the building was kept to a high standard and any confidential waste that needed to be disposed of was done in a secure manner. Working in a high paced, high standard environment has been a great use of the skills in cleaning and product management that I have gained through previous employment. I was responsible for ensuring my designated area of the building was kept to a high standard and any confidential waste that needed to be disposed of was done in a secure manner.



HOME Fundraising Ltd

• United Kingdom
• Fundraising
• 100 - 200 Employee

• Fundraiser

  • Apr 2009 - May 2009

  I was to use the customer service experience I had gained over the years to do door-to-door charity work. I was responsible for raising awareness and funding for the charity 'Barnardos'. This was accomplished via door-to-door liaison. This role helped to improve my communication and interaction with customers as well as a persistent attitude towards getting more sponsors for the charity. I was to use the customer service experience I had gained over the years to do door-to-door charity work. I was responsible for raising awareness and funding for the charity 'Barnardos'. This was accomplished via door-to-door liaison. This role helped to improve my communication and interaction with customers as well as a persistent attitude towards getting more sponsors for the charity.



Shop Direct

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Advisor

  • Mar 2008 - Apr 2009

  My role as a Customer Service Advisor put me as first line of contact with customers. It was my job to ensure that customer's queries and issues got resolved as quickly and efficiently as possible. Whilst handling the customer's issues I still made sure I maintained a rapport with them. I regularly achieved my sales goals whilst still meeting my customer Key Performance Indicators (KPIs). This was a stressful environment dealing with irate and unhappy customers whilst maintaining a cheerful and polite manner.Whilst in this role I dealt with company-wide software upgrades and internal changes to the way we dealt with customers. This was not a problem for me as I picked up the new systems very easily ensuring that my KPIs were still high. Not all of my colleagues picked up the changes as smoothly as I did, but I was happy to help them to ensure they could help their customer in the best possible way.



Subway

• Restaurants
• 700 & Above Employee

• Sandwich Artist

  • Oct 2007 - Jan 2008

  Working in a temporary capacity for Subway during the Christmas period as a Sandwich Artist. I used the skills I had gained in McDonalds to perform the various roles I had, which included dealing directly with customers, restocking, handling and preparing food. I had to ensure I made exactly what the customer wanted with their sandwich resulting in excellent communication skills. I worked nights in a popular area and had to diffuse some aggressive situations between customers. Working in a temporary capacity for Subway during the Christmas period as a Sandwich Artist. I used the skills I had gained in McDonalds to perform the various roles I had, which included dealing directly with customers, restocking, handling and preparing food. I had to ensure I made exactly what the customer wanted with their sandwich resulting in excellent communication skills. I worked nights in a popular area and had to diffuse some aggressive situations between customers.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Nov 2006 - Oct 2007

  In my role as a Crew Member it was my responsibility to ensure that food and beverages are presented to the customer in a timely manner. My responsibilities had me handling the till to ensure I was taking the right tender and giving out the correct change, I needed to get the customers food in a presentable manner whilst working to a very tight deadline.I needed to make sure health and safety standards in my area were kept to a high standard, especially when working with the cooking equipment. Some customers would get irate due to their order being incorrect or by themselves being intoxicated, I would deal with these customers in a calm and professional manner and try to get their issue resolved quickly. Working at McDonalds has been a great experience for me; I have learnt how to communicate with customers and take control on customer issues and problems. I have also learnt the importance of team work.