Senior Account Manager

• Jan 2023 - Present

Accout Manager

• Nov 2020 - Present

Account Manager

• Nov 2019 - Nov 2020

• Responsible for leading and managing large accounts and team members managing smaller accounts to ensure all accounts deliver excellence in client service • Offers professional client services guidance to all departments within the agency • Sets the standards of quality for the outputs of the allocated accounts team • Drives organic business development for each allocated account to meet/exceed agreed revenue targets • Provides expert input for the development of strategic medical communication plans and their tactical implementation • Develops mutually beneficial business relationships with key client stakeholders • Leads the financial forecasting approach ensuring that forecasts are accurate and provided in a timely fashion to finance department and agency leadership • Manages the overall resourcing and work allocation for the team including recruitment Show less

Associate Project Manager/Project Analyst I

• Dec 2017 - Oct 2019

• Assisted with managing the publication development process (initiation–publication) including financial oversight. • Worked closely with the team to ensure deliverables meet with client expectations and preferences. • Oversaw industry compliance standards (eg, The Sunshine Act, ICMJE). • Developed and oversaw team SOPs and updated them as needed. • Coordinated publication review/approval process using publication management tools (e.g., PubsHub PMSolution, Datavision). • Developed and monitored project plans with timelines/milestones. • Lead project status meetings with internal team, clients, and external contractors. • Supported the submission of final publications (abstracts, manuscripts) to congresses and journals. • Served as the project point of contact for clients, authors, and internal teams. • Liaised with internal team and support staff (Creative/Graphics, Editorial/Copyedit, Finance). • Oversaw and trained other operational staff as needed. • Reviewed client invoices to ensure timeliness and accuracy. • Assessed project issues/risks and identify solutions to meet productivity, quality and client goals. Show less

Project Coordinator

• Nov 2015 - Nov 2017

• Assisted in all aspects of the project life-cycle for the development and deployment of several hundred wireless sites throughout the region including LTE, FirstNet, Special Projects, and New Site Builds (NSB) for AT&T Mobility. • Utilized AT&T systems such as: NORAD, PACE, Filenet, FileTrak, and Spectrum for managing and updating critical dates and tracking finance. • Actualized and reforecast numerous key milestone tasks on customer systems. • Inquired information across multiple departments in order to generate accurate reporting. • Prepared constructed NTP (notice to proceed) packages based on landlord requirements and obtained site access permission. • Created and dispersed purchase orders and other financial files. • Managed the review process of construction drawings among multiple team members and interfaced with the client to ensure accuracy. Show less

Program Specialist

• Oct 2013 - Oct 2015

• Oversee the programming needs of seven residential homes and thirty-two individuals by supervising, monitoring, and evaluating services. • Prepare, write, review, and revise necessary documentation including monthly reports, quarterly reviews, annual assessments, and individual support plans. • Represent the organization by acting as a liaison between individuals, families, supports coordinators, advocates, employers, and other team members. • Maintain the emergency on-call phone as a respondent for crisis situations and events including hospitalizations, staff call-outs, medication issues, and other incidents. Show less

Project Coordinator

• Jul 2012 - Jul 2013

• Work with faculty, staff, and students to help create the foundation for an innovative, education-focused initiative to fight poverty • Assist with the development, expansion, and coordination of a new school-university partnership project to increase academic achievement of children from low-income families in the East Stroudsburg community • Facilitate the day-to-day operation and implementation of the three planned project components: after-school tutoring, math mentor days, and parent technology nights. • Responsible for volunteer recruitment, training, on-site management, community outreach, data collection, project evaluation reports, and the leadership of the “E” with “J” Partnership Advisory Council. Show less

Assistant to the BHRS Coordinator (Internship)

• May 2011 - Aug 2011

• Interacted with clients to set up appointments, collect insurance information, and verify contact information • Maintained, updated, and organized client files • Conducted ISPT (Interagency Service Planning Team) meetings among child psychologist, client, client family members, and insurance agent • Put together client’s plan of care packet in order to generate or maintain approval of BHRS services for the child • Communicated daily with Devereux’s insurance company regarding client services and needs while remaining compliant with Medicaid • Worked closely with contracted employees by answering questions, tracking hours, reviewing paperwork, and providing training Show less

Note Taker

• Jan 2010 - May 2011

• Wrote class notes for students with disabilities to utilize as study material • Communicated class material with student to ensure understanding • Wrote class notes for students with disabilities to utilize as study material • Communicated class material with student to ensure understanding

Prep Cook

• Jun 2005 - Aug 2010

• Prepared and served food for campers and staff • Organized and cleaned kitchen and dining area to meet safety codes • Assisted in the stocking, storage, and proper placement of foods after food and beverage deliveries • Prepared and served food for campers and staff • Organized and cleaned kitchen and dining area to meet safety codes • Assisted in the stocking, storage, and proper placement of foods after food and beverage deliveries

Camp Counselor/Support Staff

• May 2009 - Aug 2009

• Led, taught, and cared for a tent group of 7-9 campers ranging from ages 7-18 • Planned and prepared Bible studies and daily activities for campers • Helped campers with adjustment issue • Led, taught, and cared for a tent group of 7-9 campers ranging from ages 7-18 • Planned and prepared Bible studies and daily activities for campers • Helped campers with adjustment issue