Experience

SumUp

• United Kingdom
• Financial Services
• 700 & Above Employee

• Risk and anti-fraud analyst

  • Feb 2021 - Present

  Sofia, Sofia City, Bulgaria



SafeCharge

• Canada
• Financial Services
• 1 - 100 Employee

• Underwriting Account Specialist

  • Feb 2020 - Feb 2021

  Sofia City, Bulgaria



Processing.com

• United States
• Financial Services

• Senior Chargeback Expert, Risk Department

  • Feb 2019 - Feb 2020

  Sofia, Sofia City Province, Bulgaria

• Chargeback Expert, Risk Department

  • Jul 2016 - Feb 2019

  Bulgaria Participation in the whole working process in Risk department. Participation in the processes of disputing chargebacks. Handle day to day queries related to disputed chargebacks for debit/credit cards and for merchants, which require additional check, clarification and/or taking the necessary actions in order to resolve the problems that occur. Give proposals for optimization of the activities and processes within the unit.



Postbank (Eurobank Bulgaria AD)

• Small Business Banker

  • May 2015 - Jul 2016

  Bulgaria, Sofia Analyzing client's financial condition and recommends financial solutions to best meet client's business and personal needs. Bulidning new relationships and maintain strong relationships with small business owners. Identifying client's needs. Preparing credit proposals.

• Cash Controller and Customer Service and Sales Expert

  • Feb 2014 - May 2015

  Bulgaria, Sofia Controlling and supporting cash operations of the tellers. Making all kinds of common bank operations. Bank fraud prevention and detection. Second control of accounting operations. Maintaining and updating customer and corporate files. Presenting and offering all bank products. Arranging requests for Internet banking and Western Union. Opening, maintaining and closing customers’ accounts. Making and organizing non-cash transfers in all currencies.

• Customer Service and Sales Expert

  • Sep 2012 - Feb 2014

  Bulgaria Common bank operation specialist. Opening, maintaining and closing customers’ accounts. Making and organzing non-cash transfers in all currencies. Arranging requests for Internet banking and Western Union. Presenting and offering all bank products. Maintaing and updating customers’ and corporates’ files. Second control of accounting operations. Bank fraud detection and prevention.



Bulstrad, Vienna Insurance Group call center

• Customer Service Specialist

  • Mar 2012 - Jul 2012

  Bulgaria Working on a project about researching the quality of service.



Allianz

• Germany
• Financial Services
• 700 & Above Employee

• Financial Advisor

  • Aug 2011 - Mar 2012

  Bulgaria, Sofia