Experience

FourKites, Inc.

• United States
• Software Development
• 500 - 600 Employee

• Senior Director, Product Operations & Community

  • Mar 2022 - Present

• Director, Product Operations & Community

  • Jan 2021 - Mar 2022

• Product Lead, Online Community

  • May 2019 - Jan 2021



Ball Horticultural Company

• United States
• Farming
• 400 - 500 Employee

• Head of Community | Head of Product

  • Dec 2015 - May 2019

  I ran the Community strategy & team and and acted as the Product Owner for all of the GrowIt! I products including iOS & Android mobile app, website, and B2B SaaS platforms. My responsibilities: Community - Community Strategy: build, document, and lead processes for member care and moderation, write community guidelines, establish and report KPIs, develop integrated communications plan including automated mass email campaigns, push notifications, and in-app messages -Customer Success: build processes and functions for our customers success including customer journey mapping. Maintaining above 93% renewal rate across all products. - Initiated a program to increase store reviews by 136% - Build and run community programs to nurture segmented groups - Lead partnerships with grassroots organizations like the Million Pollinator Garden Challenge to impact change - Manage on-site events Product - Translate business goals and objectives into execution strategy, lead and successfully execute the plan through collaboration and agile leadership - Design and staff an organization of both internal and external players required to complete roadmap - Ensure data is collected to inform decision making appropriately -Utilizes organization structure and ceremonies to create a collaborative environment that fosters autonomy, transparency, mastery, innovation, and learning - Anticipate and remove obstacles that slow down or prevent programs from delivering - Serve as liaison between the Business, external agencies, and Product to shepherd the development work through the project lifecycle - Constantly groom the backlog and cue up sprints, managing epics and user stories with BDD examples - Manage the agile development of product team including continuous building, testing, and deployment of mobile and web products



SocialMedia.org

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Community Manager

  • Sep 2012 - Dec 2015

  SocialMedia.org is a brands-only community for the folks running social and digital at the world’s biggest brands. I worked directly with heads of digital and social strategies from companies like Capital One, Penguin Random House, Motorola Mobility, and (370) more. Members shared best practices, practical ideas, and solutions to the issues they couldn't talk about anywhere else. The community was about fast, actionable answers. My responsibilities: - Manage the UX of the Jive platform for optimal engagement experience - Community management for a peer-to-peer learning community. Know the members; know the topic (enterprise digital and social programs). - Directly manage relationships with more than 1,000 executives, directors, and managers of social media and digital programs - Moderate conversations via conference calls, online forum, and in-person conferences and meetings - Create content, manage content calendar including emails, newsletters, community posts, and blog posts - Plan and lead internal projects including tool and process change management Tools: Salesforce, Jive, MailChimp, ExactTarget, Google Sites, Trello, Confluence, Wrike



Rainbow Restoration

• United States
• Consumer Services
• 500 - 600 Employee

• Entrepreneur

  • Sep 2010 - Sep 2012



Paul Davis Restoration of South Central Wisconsin

• United States
• Construction
• 1 - 100 Employee

• Project Manager | Division Manager

  • Mar 2005 - Aug 2010



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Intern

  • Jan 2004 - Sep 2004