Experience

Leidos

• Software Development
• 400 - 500 Employee

• Aviation Security Engineer

  • Oct 2022 - Present



Gentle Giant Moving Company

• United States
• Truck Transportation
• 100 - 200 Employee

• Mover, Packer, Driver

  • Jun 2009 - Present

  ● Educated new hires to effectively perform duties as a mover and packer, and deliver customer satisfaction.● Organized and transported customers’ belongings efficiently and safely to meet estimated budget, moving conditions, and agreed time frame. ● Educated new hires to effectively perform duties as a mover and packer, and deliver customer satisfaction.● Organized and transported customers’ belongings efficiently and safely to meet estimated budget, moving conditions, and agreed time frame.



RL Controls, LLC

• United States
• Construction
• 1 - 100 Employee

• Field Technician

  • May 2021 - Aug 2022

  ● Upgraded and installed parts and software systems for mass transit vehicles. ● Configured IP addresses and updated firmware for IP and thermal cameras.● Troubleshooted issues with network and power devices on Amtrak trains.● Ability to read and interpret schematics to properly install, assemble, and wire as well as ability to use power tools, hand tools, and test equipment, such as multimeters and power supplies.● Provided documentation and wrote work instructions of service tasks to assist other technicians and production team. ● Performed quality checks, product testing, and builds for equipment and hardware for customers.



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Courier, PM Coordinator

  • Jun 2019 - Feb 2021

  ● Certified Hazardous Goods Specialist and Spill Cleanup Specialist, earning multiple Bravo Zulu awards for outstanding performance.● Managed and successfully resolved any night sort issues that occurred from unexpected delays, missing resources, or other incidents while maintaining station package success rate above 99.8%. ● Familiar with IATA regulations for safe transport of dangerous goods.● Inspected all chemical/dangerous goods entering the station and documented information into the FedEx database system, and ensuring zero incidents (spills, leaks, fires). ● Facilitated meetings to organize night operations with PM workers and coordinated with airport ramp control for inbound shipments and containers, and trained new hires for night operations.



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• City Carrier

  • Sep 2018 - Jun 2019

  ● Delivered and retrieved mail and parcels for multiple routes in towns including: Burlington, Lynnfield, Reading, Wilmington, and Woburn● Familiar with USPS protocols and regulations, and maintained satisfactory relationship with residents and businesses. ● Delivered and retrieved mail and parcels for multiple routes in towns including: Burlington, Lynnfield, Reading, Wilmington, and Woburn● Familiar with USPS protocols and regulations, and maintained satisfactory relationship with residents and businesses.



Bayridge Hospital

• United States
• Mental Health Care
• 1 - 100 Employee

• Mental Health Counselor

  • Apr 2017 - Sep 2018

  ● Promoted safety and recovery of patients experiencing mental illness and substance abuse in hospital units supporting up to 32 patients.● Periodic vitals and safety checks, and shift assessments on Epic Systems (documentation of patient’s general mood, progress, and performance in accordance to treatment plan).● One-on-one counseling with patients; assigned up to 5 patients with varying diagnoses per shift.● Preceptor and mentor to newly hired counselors. ● Promoted safety and recovery of patients experiencing mental illness and substance abuse in hospital units supporting up to 32 patients.● Periodic vitals and safety checks, and shift assessments on Epic Systems (documentation of patient’s general mood, progress, and performance in accordance to treatment plan).● One-on-one counseling with patients; assigned up to 5 patients with varying diagnoses per shift.● Preceptor and mentor to newly hired counselors.



Partners HealthCare International

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2016 - Mar 2017

  ● Proficiency in billing and healthcare systems – Epic and HIS (Micro Focus Rumba); trained new users to navigate and understand systems. ● Maintained patient accounts by updating demographic and insurance information, processing payments, setting payment plans, directing account issues to proper departments, and documenting account activity. ● Handled 50-80 calls per day, while effectively identifying and resolving queries in patient accounts through telephone and written correspondence.



Wang YMCA of Chinatown

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Camp Counselor

  • Feb 2016 - Mar 2017

  ● Designed a 10-week curriculum for 8- to 10-year old children to assist in retaining reading, mathematical, and physical education.● Mediated a diverse (behavioral, mental age, and circumstantial differences) group of 5- to 12-year old children.● Directly communicated with parents/guardians; provided evaluation of child’s academic progress and behavior. ● Administered DIBELS tests to measure children’s literacy skills on a weekly basis. ● Designed a 10-week curriculum for 8- to 10-year old children to assist in retaining reading, mathematical, and physical education.● Mediated a diverse (behavioral, mental age, and circumstantial differences) group of 5- to 12-year old children.● Directly communicated with parents/guardians; provided evaluation of child’s academic progress and behavior. ● Administered DIBELS tests to measure children’s literacy skills on a weekly basis.