Experience

Destination Think

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Jun 2022 - Present

  Project Manager for tourism marketing campaigns and strategic destination development projects. Project Manager for tourism marketing campaigns and strategic destination development projects.



Ottawa Tourism

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Strategy & Project Specialist

  • Apr 2020 - May 2022

  Project lead for organization wide strategic projects. Reporting to the director level, in charge of various project management processes, including creating all project documentation, estimating and tracking project budgets, and ensuring that deliverables are completed successfully.

• Business Events Researcher

  • Jun 2019 - Mar 2020

  Supported senior management in data-driven decision making by analyzing ROI and other business development metrics of sales activities.Project lead for ‘Think Ottawa’ partnership with Invest Ottawa and the Shaw Centre. Developed an ambassador program connecting industry, academic, government and non-profit leaders with the goal to bring more conferences and events to Ottawa.



One Ocean Expeditions

• Squamish, British Columbia

• Operations Analyst

  • Jun 2017 - May 2019

  Managed complex day-to-day operations for a polar cruise operator in a fast-paced environment. Responsible for all permitting and compliance related to expedition cruise operations. - In charge of managing operating permits, standard operating procedures and environmental compliance, and ensuring safe and high-quality delivery of all expeditions. -Liaised with Government offices at federal, provincial and regional levels regarding permit applications. - Acted as the main operations contact for shipboard crews responding to operational questions, requests and feedback. - New itinerary development and compliance oversight for South & Central America and North Atlantic voyages. - Supervised all aspects of pre-season logistical operations for polar expedition cruises both on the ground and remotely. - Maintained, supported and developed the onboard operational program. - Recruited and onboarded new shipboard staff, managed complex staff schedules, and discussed performance and feedback post-contract. - Built relationships with Inuit communities and facilitated cultural visits for expeditions. - Participated in Parks Canada-led tourism development consultations in Nova Scotia and Nunavut advising stakeholders on the expedition cruise industry’s perspective. - Partnered with industry associations and fellow cruise operators in the Clean Seas initiative to fight and find solutions to marine plastic pollution. - Supervised all aspects of pre-season logistical operations for polar expedition cruises both on the ground and remotely. - Implemented processes for improved team communication and project reporting. - Specific projects and areas of involvement included shipboard staff recruitment, training, communication process improvement, operational permits, itinerary development, management of shipboard budgets, inventories and orders, and coordinating shipboard equipment maintenance and renewal. Show less



UTracks

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Marketing Manager

  • Sep 2016 - Feb 2017

  Initiated and maintained strategic partnerships with advertisers and key industry stakeholders. Designed and executed email marketing campaigns, created content for social media focusing on brand awareness. Other Responsibilities: Maintained high quality and up to date website content, including text, video and images. Created content for social media and maintained a social media calendar. Designed and executed email marketing campaigns to travel trade and direct clients. Ensured the photo database was up to date with usage rights. Promoted Utracks as a leading active tour operator using innovative sales and marketing initiatives and strategies within budget limitations. Show less



World Expeditions

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Reservations Manager

  • Aug 2015 - Sep 2016

  Encouraged and oversaw a small sales team, collaborated to meet monthly sales targets. Managed delicate client relationships concerning escalated complaints.Personally achieved $100k+ in high end product sales (polar expeditions) by informing and influencing customers of product quality and value.

• Canadian Product Developer

  • Aug 2014 - Jul 2015

  Collaborated with regional DMOs to research and design unique active tour packages across Canada. Participated in an internal team that launched a new Canadian brand under the company’s international tour portfolio. Contributed to all aspects of new brand launch including research, development, marketing, sales and training.



UTracks

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• North American Sales and Reservations Coordinator

  • May 2013 - Jul 2015

  Managed all European sales and actively pursued new client leads, working mostly with travel trade as the wholesaler. Attended trade shows to promote Europe to the Canadian and American market. Key Results: Consistently met and exceeded monthly sales targets, and kept accurate client records on existing and potential clients. Responsible for training travel agencies on the new products as well as hosting and presenting at information nights for FIT clients. Managed all European sales and actively pursued new client leads, working mostly with travel trade as the wholesaler. Attended trade shows to promote Europe to the Canadian and American market. Key Results: Consistently met and exceeded monthly sales targets, and kept accurate client records on existing and potential clients. Responsible for training travel agencies on the new products as well as hosting and presenting at information nights for FIT clients.



Best Western Plus Victoria Park Suites

• Ottawa, Canada Area

• Front Desk Agent

  • Mar 2012 - May 2013

  Provided attentive customer service in a fast-paced and challenging environment, while demonstrating strong attention to detail and natural ability to understand guests’ needs and solve problems in a timely manner. Provided attentive customer service in a fast-paced and challenging environment, while demonstrating strong attention to detail and natural ability to understand guests’ needs and solve problems in a timely manner.



Cashel Travel - DMC Scotland, England and Ireland

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Group Operations Coordinator

  • Sep 2010 - Aug 2011

  Succeeded in expanding the B2B business with the French travel trade market. Built strong relationships with suppliers and clients (agencies) both in French and English. Developed itineraries across Scotland and Ireland. Succeeded in expanding the B2B business with the French travel trade market. Built strong relationships with suppliers and clients (agencies) both in French and English. Developed itineraries across Scotland and Ireland.