Bibin J. Nair

Associate Vice President at red|orange
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Contact Information
us****@****om
(386) 825-5501
Location
IN
Languages
  • English -
  • Tamil -
  • Malayalam -
  • Kannada -
  • Hindi -

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5.0

/5.0
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Vivek Upadhyay

Had the opportunity to work with Bibs (as we call him) in same firm, I must say its been a wonderful working with him. I used to admire the way he managed clients of diversified mindset and culture. Under his leadership his zone achieved consistent cross-sales result month on month. He has this uncanny ability of conversing with panache and tilting conversations in his favor. He has great skills as a manager in delegating and managing tasks as well as getting the work done fast while retaining its desired quality. Some of the very impressive qualities of Bibin are clarity of life and work fundamentals and congeniality with one and all.

Arun Pandey

Bibin is a dynamic personality with true value & care for customer experience. Bibin always had multiple ideas up his sleeves and was very good at executing them well, a true professional. He is someone you can count on, is knowledgeable and articulate. Bibin is a people friendly manager with excellent business sense. Bibin is meticulous, sharp and sensitive to the needs of his clients. He is always open to feedback and ideas, and puts in considerable effort into leveraging the customer-agency partnership. He takes initiative, ownership and accountability towards his work.

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Experience

    • United States
    • Government Relations
    • 1 - 100 Employee
    • Associate Vice President
      • Jun 2013 - Present

      - Regions handled : South East Asia, Europe, Africa - Cultivate excellent relationships with new prospects and existing customers - Building up international clientele base - P&L accountability - Turnaround & High-Growth Strategies - Contract Negotiations - Developed and led major growth initiatives for global businesses - Fiercely customer driven and market focused - Handling pre and post sales scenarios - Cross-functional team co-ordination to provide best-in-class service to clients - Able to turn around lagging operations - Key Account Management Show less

    • India
    • Information Technology & Services
    • 1 - 100 Employee
    • Lead, Client Servicing
      • Oct 2010 - May 2013

      - Defining and introducing the project scope, team members' roles, key deliverables, mapping out timelines, milestones, communication processes, Q&A session. - Identify and manage project dependencies and critical path. - Develop and deliver progress reports, proposals, requirements documentation, presentations, prepare effort estimates - Develop full-scale project plans and associated communications documents. - Meeting with all potential resources and project stakeholders to lead a kickoff meeting. - Prepare configuration sheets, plan activities for configuration, conduct conference room pilot (CRP). - Project tracking using PMO techniques according to strict deadlines and project plans with adherence to defined quality standards and SLAs. - Responsible for allocating resources as per their potential and project requirement. - Set and continually manage and review project expectations with team members. - Assist tech team in resolving requirement and design queries. - Give inputs on solution design based on areas of expertise. - Participate in client discussions, understand problem faced by client, and articulate same to internal stakeholders. - Clarifying client requirements, business needs and project objectives, via feedback sessions and client con-call & meetings. - Proactive initiatives to reduce customer complaints. - Handling exceptional and escalated customer service issues. - Identify and resolve issues and conflicts within the project team. - Effective interdepartmental coordination to internal stake holders in a timely and clear fashion for the logical closure of issues. - Increase in CSI (Customer Satisfaction Index). - Create platform for client retention and cross selling. Show less

    • India
    • Financial Services
    • 700 & Above Employee
    • Team Leader
      • Jul 2004 - Dec 2007

      - Embarked as Marketing Executive * Hardcore insurance sales * Lead generation, follow-up's, client acquisition, revenue generation, target achievement - Promoted as Team Leader * Handling a team of 10-12 Marketing Executives * Team handling, mentoring,monitoring, helping the team members to achieve target * Accompanying team members in client meetings * Individual contribution in team volume - Embarked as Marketing Executive * Hardcore insurance sales * Lead generation, follow-up's, client acquisition, revenue generation, target achievement - Promoted as Team Leader * Handling a team of 10-12 Marketing Executives * Team handling, mentoring,monitoring, helping the team members to achieve target * Accompanying team members in client meetings * Individual contribution in team volume

Education

  • NIILM School of Business
    PGPBM, Finance
    2008 - 2010
  • Bharathiar University
    MBA, Marketing
    2008 - 2010
  • University of Kerala
    BCA, Computers
    2001 - 2004
  • APTECH
    HDSE, Information Technology
    2000 - 2001

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