Experience

Flamingo Holding Group

• Vietnam
• Hospitality
• 1 - 100 Employee

• Inspection and Quality control executive

  • Dec 2020 - Present



TSG service and trading company LTD

• QA Executive

  • Aug 2020 - Nov 2020



FLC Grand hotel Halong

• Quality Control Executive

  • May 2018 - Aug 2020

  - Supervise and make reports of the service quality, facilities, food safety and hygiene at the hotel according to the requirements and SOPs. - Follow and resolve the guest’s online and offline feedbacks. Make report and propose solutions to prevent risks and to improve the hotel quality services.- Create and manage effective action plans in response to audit discoveries and compliance violations. Assess company operations to determine compliance risk.- Review specific internal processes, procedures of all departments. Ensure all SOPs aligned with standard format.- Advise management on the company’s compliance with SOPs and regulations through detailed reports.- Support General manager in daily work with hotel departments. Ensure all employees are educated on the latest regulations and processes. Resolve employee concerns about legal compliance.



The Viet Nam ProQC Inspection company limited

• Assistant Director

  • Sep 2013 - Dec 2018

   Reward:- Monthly reward for good working attitude by Management board. Job description: - Receive customer information and transfer to Surveyors. - Deal with feedbacks from Customers relating to Surveyor job.- Check the completeness, timeliness, quality and accuracy of results, and issue official certificate of inspection to Customers.- Evaluate employee performance and provide coaching and guidance as needed.- Make budget plan for the departments and maintain it throughout the year to ensure spending is within set limits. - Setup and follow director’s agenda and events.- Handle administrative functions within the department.