Luong Hoang
Inspection and Quality control executive at Flamingo Holding Group- Claim this Profile
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Bio
Experience
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Flamingo Holding Group
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Vietnam
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Hospitality
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1 - 100 Employee
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Inspection and Quality control executive
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Dec 2020 - Present
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QA Executive
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Aug 2020 - Nov 2020
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Quality Control Executive
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May 2018 - Aug 2020
- Supervise and make reports of the service quality, facilities, food safety and hygiene at the hotel according to the requirements and SOPs. - Follow and resolve the guest’s online and offline feedbacks. Make report and propose solutions to prevent risks and to improve the hotel quality services.- Create and manage effective action plans in response to audit discoveries and compliance violations. Assess company operations to determine compliance risk.- Review specific internal processes, procedures of all departments. Ensure all SOPs aligned with standard format.- Advise management on the company’s compliance with SOPs and regulations through detailed reports.- Support General manager in daily work with hotel departments. Ensure all employees are educated on the latest regulations and processes. Resolve employee concerns about legal compliance.
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Assistant Director
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Sep 2013 - Dec 2018
Reward:- Monthly reward for good working attitude by Management board. Job description: - Receive customer information and transfer to Surveyors. - Deal with feedbacks from Customers relating to Surveyor job.- Check the completeness, timeliness, quality and accuracy of results, and issue official certificate of inspection to Customers.- Evaluate employee performance and provide coaching and guidance as needed.- Make budget plan for the departments and maintain it throughout the year to ensure spending is within set limits. - Setup and follow director’s agenda and events.- Handle administrative functions within the department.
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Education
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Bureau Of Accreditation
Certificate, Quality management ISO 17020:2012 -
CFA Institute
Certificate of Chartered Financial Analyst, Accounting and Finance -
Academy of Finance
Bachelor's degree, Accounting and Finance