Experience

Saffron Travel

• Vietnam
• Travel Arrangements
• 1 - 100 Employee

• Deputy General Manager

  • Nov 2018 - Present

  • Successfully leading a team of 30 members at 04 departments (Sales and Business Development, Marketing and Production, Operation and Contracting, Accounting) at 03 offices across Vietnam• Closely work with and support each of the department’s leader to assess and enhance team performance instantly and periodically, actively participate in recruiting, training new staffs and low level managers. • Ensure all team members work productively and develop professionally by designing and conducting monthly training both in working technique and attitude.• Supervise the day to day operating of all departments by conducting daily short and productive briefing meeting with Heads of Departments. • Work with the Managing Director to design and implement the working processes and company policies• Strengthen the team spirit and establish an effective, friendly working environment. Successfully coordinate all department to organize memorable company trips, and gather dinners every year.• Set and maintain the valuable networking in the industry both suppliers networking and clients networking.

• Senior Sales Manager

  • Mar 2014 - Oct 2018

  • Expertise in managing and supervising the team to reach an extraordinary increase in revenue each year• Create and manage the Sales Target. Reading and analyzing all types of company statistic reports (weekly turn over, monthly year to date report) to follow the target, and react in time with any sales trend. Conduct periodically sales meeting to present the numbers and discuss further action steps and lead sales team to get the target goal• Research and identify growth opportunities to react in time with every market trend.• Actively represent Saffron Travel in Tourism Tradeshow (WTM in London, ITB in Berlin, Luxperience in Sydney) Marketing campaigns to expand the company brand name, get more new clients and maintain the good relationship with the old ones.• Passionately handle challenging customers’ requests, to maintain the long term relationship as long as remain engaging with the sales techniques, databases, processes.• Actively involve and support Sales team in handling difficult requests, solving problems, complaints• Ensure that the sales department works cross functionally with executives from other departments. For example, they collaborate with marketing to expand the target customer base, or with operation teams to make sure customer needs are met.• Recruit, select, onboard, and train new sales staffs. Coach individual and entire team through instant situation happening on spot and monthly training sessions to help them improve sales performance, engagement.



Phoenix Voyages Group

• Vietnam
• Travel Arrangements
• 1 - 100 Employee

• Sales Executive

  • Apr 2010 - Feb 2014

  1. Handle specific requests from the Tour Operators and FIT clients: receiving requests, organizing programs and coordinating directly with the Tour Operators, FIT clients in proposing programs and implementing the agreed sales activities with the clients.2. Develop sales as per the established sales budgets.3. Involve and responsible for checking invoices of accounts which are assigned to him/her and that the invoices are dispatch on time.4. Responsible for the customer relations and after sales service of accounts which are assigned to him/her, such as: checking the in-house guests about their trip and our services and attend to clients problems/complaints.5. Responsible for updating the data base by informing the Marketing Department of any changes and/or additions to contact persons of accounts which are assigned to him/her.6. Report all activities and issues to the Director of Sales & Marketing.

• Inbound Division

  • Mar 2009 - Apr 2010

  Manage hotel bookings