Dennis Tensfeldt
Senior ICT-Support at Schweizerische Epilepsie-Stiftung- Claim this Profile
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English Professional working proficiency
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German Native or bilingual proficiency
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Portuguese Professional working proficiency
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Bio
Mirko Stanchieri
I worked with Dennis at Numbrs, I hightly recommand him for his professionalism, creativity, technical knowledge and organizational capabilities. Regarding the social aspect, Dennis is a really nice person, always smiling and enthusiastic. No doubt that he should be your next colleague.
Lawrence Steele 🎬
Ich hatte das Vergnügen bei mehreren Projekte mit Dennis zusammen arbeiten zu dürfen, und es hat, vor allem dank ihm, riesen Spass gemacht. Auch wenn viel ansteht bewahrt er die Ruhe und seinen Humor. Er arbeitet genau, organisiert und strukturiert und findet für Probleme auch kreative Lösung. Dennis Auge für Ästhetik und sein Fachwissen im Bereich Video, Foto und Postproduktion haben die Zusammenarbeit bereichert. Jederzeit gerne wieder :-)
Mirko Stanchieri
I worked with Dennis at Numbrs, I hightly recommand him for his professionalism, creativity, technical knowledge and organizational capabilities. Regarding the social aspect, Dennis is a really nice person, always smiling and enthusiastic. No doubt that he should be your next colleague.
Lawrence Steele 🎬
Ich hatte das Vergnügen bei mehreren Projekte mit Dennis zusammen arbeiten zu dürfen, und es hat, vor allem dank ihm, riesen Spass gemacht. Auch wenn viel ansteht bewahrt er die Ruhe und seinen Humor. Er arbeitet genau, organisiert und strukturiert und findet für Probleme auch kreative Lösung. Dennis Auge für Ästhetik und sein Fachwissen im Bereich Video, Foto und Postproduktion haben die Zusammenarbeit bereichert. Jederzeit gerne wieder :-)
Mirko Stanchieri
I worked with Dennis at Numbrs, I hightly recommand him for his professionalism, creativity, technical knowledge and organizational capabilities. Regarding the social aspect, Dennis is a really nice person, always smiling and enthusiastic. No doubt that he should be your next colleague.
Lawrence Steele 🎬
Ich hatte das Vergnügen bei mehreren Projekte mit Dennis zusammen arbeiten zu dürfen, und es hat, vor allem dank ihm, riesen Spass gemacht. Auch wenn viel ansteht bewahrt er die Ruhe und seinen Humor. Er arbeitet genau, organisiert und strukturiert und findet für Probleme auch kreative Lösung. Dennis Auge für Ästhetik und sein Fachwissen im Bereich Video, Foto und Postproduktion haben die Zusammenarbeit bereichert. Jederzeit gerne wieder :-)
Mirko Stanchieri
I worked with Dennis at Numbrs, I hightly recommand him for his professionalism, creativity, technical knowledge and organizational capabilities. Regarding the social aspect, Dennis is a really nice person, always smiling and enthusiastic. No doubt that he should be your next colleague.
Lawrence Steele 🎬
Ich hatte das Vergnügen bei mehreren Projekte mit Dennis zusammen arbeiten zu dürfen, und es hat, vor allem dank ihm, riesen Spass gemacht. Auch wenn viel ansteht bewahrt er die Ruhe und seinen Humor. Er arbeitet genau, organisiert und strukturiert und findet für Probleme auch kreative Lösung. Dennis Auge für Ästhetik und sein Fachwissen im Bereich Video, Foto und Postproduktion haben die Zusammenarbeit bereichert. Jederzeit gerne wieder :-)
Credentials
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ITIL Foundations v2011
AXELOS Global Best PracticeSep, 2014- Nov, 2024
Experience
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Schweizerische Epilepsie-Stiftung
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Switzerland
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Government Administration
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1 - 100 Employee
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Senior ICT-Support
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Mar 2022 - Present
▪ Workforce planning ▪ Induction and training of new employees ▪ Supervision of the Support Hotline ▪ 2nd level support in assigned special areas ▪ Installation and configuration of physical and visrtual servers ingrastructure ▪ Project Management (Win 10 Rollout, Network Exapansion etc.) ▪ Workforce planning ▪ Induction and training of new employees ▪ Supervision of the Support Hotline ▪ 2nd level support in assigned special areas ▪ Installation and configuration of physical and visrtual servers ingrastructure ▪ Project Management (Win 10 Rollout, Network Exapansion etc.)
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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UTS Field Engineer
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Oct 2021 - Mar 2022
▪ Creating internal documentation ▪ Ensuring compliance with and implementation of the group-wide IT strategy ▪ Case Administration in SRMS ▪ Support for various external office locations ▪ Desk Side Support ▪ Break/Fix Support,, IMAC individualization ▪ Creating internal documentation ▪ Ensuring compliance with and implementation of the group-wide IT strategy ▪ Case Administration in SRMS ▪ Support for various external office locations ▪ Desk Side Support ▪ Break/Fix Support,, IMAC individualization
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Sander & Doll AG
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Germany
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Software Development
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1 - 100 Employee
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Project Manager Customer Service
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Dec 2020 - Oct 2021
▪ Modernization of Support Structure ▪ Projectplanning ▪ Introduction of quantitative measurements ▪ Introduction of Training- & Developmentplans ▪ Monitoring and ensuring adherence to KPI's ▪ Modernization of Support Structure ▪ Projectplanning ▪ Introduction of quantitative measurements ▪ Introduction of Training- & Developmentplans ▪ Monitoring and ensuring adherence to KPI's
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Coca-Cola HBC
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Switzerland
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Food & Beverages
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700 & Above Employee
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IT Onsite Support Leader Zug, Amsterdam & London
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Oct 2019 - Jun 2020
▪ IT Support for offices in Zug, Amsterdam & London ▪ VIP Usersupport ▪ Managing the Capex and Opex expenses ▪ Video Productions with Senior Managemant ▪ IT Support for offices in Zug, Amsterdam & London ▪ VIP Usersupport ▪ Managing the Capex and Opex expenses ▪ Video Productions with Senior Managemant
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Self Custody
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Switzerland
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Financial Services
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1 - 100 Employee
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Visual Content Creator
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Sep 2018 - Feb 2019
▪ Create Social Media Content in form of animations or still images▪ Manage and oversee production of commercial videos▪ Plan media production▪ Maintain and manage technical equip of the internal production studio▪ Manage live broadcasting of events
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User Desktop Support and Visual Content Creator
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2017 - Aug 2018
▪ Technical infrastructure: Maintenance, administration and setup of all IT and media equipment ▪ IT inventory▪ IT Support▪ Execution of Photo- and Videoproductions (Indoor & Outdoor), video / photo editing and postproduction▪ Script, storyboard, budget, allocate resources, set deadlines and select optimal forms of media for projects▪ Select additional crew and talent; direct and coach talent; make transportation arrangements for crew, talent and equipment;
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Technical Support
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Nov 2014 - 2017
▪ Technical infrastructure: Maintenance, administration and setup of all IT and media equipment ▪ IT inventory▪ IT Support▪ Installation and maintenance of all employee software tools▪ Developing prototypes and solutions to automate tasks▪ Maintenance, administration, support, improving and updating of the internal infrastructure like the wireless and the general network
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SELLBYTEL Group
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Germany
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Service Provider Contract Management Specialist for Cisco
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May 2014 - Oct 2014
▪ Asset Management for Large Scale Service Provider ▪ Create and implement Reporting System for internal & external Stakeholder ▪ Proactively setting and managing expectations mapped to customer timelines ▪ Provide guidance on contract matters to Service Sales teams ▪ Oversee service level agreement compliance ▪ Asset Management for Large Scale Service Provider ▪ Create and implement Reporting System for internal & external Stakeholder ▪ Proactively setting and managing expectations mapped to customer timelines ▪ Provide guidance on contract matters to Service Sales teams ▪ Oversee service level agreement compliance
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Supervisor for a Multilingual Project
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Oct 2012 - Apr 2014
▪ Leading and motivating a team to achieve KPI targets through effective objective setting▪ monitoring of performance and provision of regular coaching and development▪ providing support for various games over 4 platforms▪ generate reports and present production results on a regular basis
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Tier 3 Supervisor
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Dec 2011 - Oct 2012
▪ Leading and motivating a team of Tier 3 Agents to achieve KPI targets through effective objective setting▪ monitoring of performance and provision of regular coaching and development
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Team Leader for a Multilingual Project
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Sep 2011 - Nov 2011
▪ Managing and developing a multilingual Team to deliver first class customer support for one of the worlds leading MMORPG´s▪ Providing Training and managing Quality Control
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Technical Support Representative
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Jun 2011 - Sep 2011
▪ Providing technical troubleshooting▪ Managing customer expectations
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Mestre Alberto
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Portugal
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Administrative Assistant
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Feb 2011 - Apr 2011
▪ calculating proposals for constructions / renovations ▪ administering the website content in 3 languages ▪ calculating proposals for constructions / renovations ▪ administering the website content in 3 languages
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Bundeswehr (German Federal Armed Forces)
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Germany
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Defense and Space Manufacturing
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700 & Above Employee
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Headquarter and IT-Service Soldier
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Oct 2005 - Sep 2009
▪ Support and representation of the administrator for the care and maintenance of a network, consistent of 6 servers and 500 clients ▪ User Support for Operating Systems, Microsoft Office applications, Internet/ Intranet and Lotus Notes ▪ Main responsible for shooting, editing and producing video material as well as the creation and editing of graphics and photos ▪ Management of IT hardware and consumables ▪ Support and representation of the administrator for the care and maintenance of a network, consistent of 6 servers and 500 clients ▪ User Support for Operating Systems, Microsoft Office applications, Internet/ Intranet and Lotus Notes ▪ Main responsible for shooting, editing and producing video material as well as the creation and editing of graphics and photos ▪ Management of IT hardware and consumables
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