Daniel James Imburgia
Director of Account Management at Rewards21- Claim this Profile
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Bio
Vince Carone
Dan is an operational guru that you want helping you either structure your team from scratch or restructure and existing group in need of development. I watched Dan step into Restaurant.Com at a very early stage of the business and use his opportunity on the ground floor to create the foundation for our Partner on-boarding process. Dan's persistence and commitment to doing more with less allowed the company to scale restaurant on-boarding over 200% while cutting costs by close to 20%. Dan has a personal pride in both his own work and the work of his team. Year after year I watched Dan put his team first and look for innovative ways for them to grow while helping the company in the overall goal. Dan's best trait in my opinion is accountability. When I would task Dan with something, I never had to check back to see the progress of it, I was able to trust that it was being done the way I requested. On the flip side, when Dan asked something of me or his team, he would hold us accountable as well. It created a great dynamic for our team and allowed our relationship to operate as more of collaborators than boss/employee. I would recommend Dan to any company looking to improve its operations from the inside out - he has an eye for it and you won't find anybody more dedicated to improving it!
Vince Carone
Dan is an operational guru that you want helping you either structure your team from scratch or restructure and existing group in need of development. I watched Dan step into Restaurant.Com at a very early stage of the business and use his opportunity on the ground floor to create the foundation for our Partner on-boarding process. Dan's persistence and commitment to doing more with less allowed the company to scale restaurant on-boarding over 200% while cutting costs by close to 20%. Dan has a personal pride in both his own work and the work of his team. Year after year I watched Dan put his team first and look for innovative ways for them to grow while helping the company in the overall goal. Dan's best trait in my opinion is accountability. When I would task Dan with something, I never had to check back to see the progress of it, I was able to trust that it was being done the way I requested. On the flip side, when Dan asked something of me or his team, he would hold us accountable as well. It created a great dynamic for our team and allowed our relationship to operate as more of collaborators than boss/employee. I would recommend Dan to any company looking to improve its operations from the inside out - he has an eye for it and you won't find anybody more dedicated to improving it!
Vince Carone
Dan is an operational guru that you want helping you either structure your team from scratch or restructure and existing group in need of development. I watched Dan step into Restaurant.Com at a very early stage of the business and use his opportunity on the ground floor to create the foundation for our Partner on-boarding process. Dan's persistence and commitment to doing more with less allowed the company to scale restaurant on-boarding over 200% while cutting costs by close to 20%. Dan has a personal pride in both his own work and the work of his team. Year after year I watched Dan put his team first and look for innovative ways for them to grow while helping the company in the overall goal. Dan's best trait in my opinion is accountability. When I would task Dan with something, I never had to check back to see the progress of it, I was able to trust that it was being done the way I requested. On the flip side, when Dan asked something of me or his team, he would hold us accountable as well. It created a great dynamic for our team and allowed our relationship to operate as more of collaborators than boss/employee. I would recommend Dan to any company looking to improve its operations from the inside out - he has an eye for it and you won't find anybody more dedicated to improving it!
Vince Carone
Dan is an operational guru that you want helping you either structure your team from scratch or restructure and existing group in need of development. I watched Dan step into Restaurant.Com at a very early stage of the business and use his opportunity on the ground floor to create the foundation for our Partner on-boarding process. Dan's persistence and commitment to doing more with less allowed the company to scale restaurant on-boarding over 200% while cutting costs by close to 20%. Dan has a personal pride in both his own work and the work of his team. Year after year I watched Dan put his team first and look for innovative ways for them to grow while helping the company in the overall goal. Dan's best trait in my opinion is accountability. When I would task Dan with something, I never had to check back to see the progress of it, I was able to trust that it was being done the way I requested. On the flip side, when Dan asked something of me or his team, he would hold us accountable as well. It created a great dynamic for our team and allowed our relationship to operate as more of collaborators than boss/employee. I would recommend Dan to any company looking to improve its operations from the inside out - he has an eye for it and you won't find anybody more dedicated to improving it!
Experience
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Rewards21
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Director of Account Management
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May 2018 - Present
This tech-enabled company provides cash back to consumers on their purchases at over 2,000 restaurants and retailers across the United States. Please visit us at butterflysaves.com. This tech-enabled company provides cash back to consumers on their purchases at over 2,000 restaurants and retailers across the United States. Please visit us at butterflysaves.com.
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Restaurant.com
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United States
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Restaurants
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700 & Above Employee
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Manager, Partner Acquisitions
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Feb 2007 - Feb 2017
▪ Currently managing over 125 direct reports including offshore, nearshore and onshore telesales groups and domestic field agents as well as internal national operations team for account onboarding, retention and development.▪ Focused on trend analysis, general analytics, client retention, revenue maximization, onboarding new clients and developing existing relationships to drive new avenues of sales. ▪ Manage account status reporting, finances and payments for all external clients.Notable Achievements: ▪ Reduced work load of sales group by automatiing the client submission process producing a savings of $500K per annum directly improving sales and partner support P&L.▪ Setup Midwest and East Coast Independent consultant teams, traveled to NY, NJ, PA and local Midwest region to recruit, train and develop new staff. Combined, these teams increased net sales by 15%.▪ Hosted and trained external sales groups, on-boarded and provided continued development for the groups. Combined, these teams increased net sales by 40%. These teams accounted for 80% of new sales with 2 years of the initiatives launch. Through analyzing the team’s operating structure and investing in employee development and training, I successfully dropped their cancellation rate from 76% to 17% in a period of 90 days.▪ Developed and lead a team of new-hires to handle new B2B campaigns, client acquisition and introduction to the company, set up of client websites and account management.▪ Established Partner Introduction team focused toward successful on-boarding and education of new partners providing the ability to grow net partner base and increase retention and tenure of all new additions to the program.
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Manager of Inbound Loan Requests, Commission Reconciliation and Internal Fraud Division
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Mar 2001 - Jan 2007
▪ Responsible for managing a team of Loan Specialists receiving and qualifying inbound loan requests▪ Responsible for managing a separate team to reconcile and report commissions for pay outs and to detect any fraudulent loan submissions from loan officers▪ Strategized and implemented the initial “Anti-Fraud” division responsible for detecting fraudulent requests and submissions.Notable Achievements:▪ Setup entire inbound loan center in Chandler AZ consisting of 70 new-hire agents, 4 team leads and 1 loan center manager which was fully functional by the end of a 2 week time-frame.▪ Fraudulent activity detected by my team saved the company over $12 Million per year▪ Successfully led the financial reporting team for month end reconciliation on all loans processed nationally with a turnaround time of 24 hours allowing finance to distribute payroll in an extremely timely manner
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