Mark Austin

Technical Support Representative III at Navigate360
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Contact Information
us****@****om
(386) 825-5501
Location
Richfield, Ohio, United States, US

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Bio

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Credentials

  • Project Management 101
    Ramsey Solutions
    May, 2022
    - Nov, 2024
  • Become a Customer Support Specialist
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Organizational Learning and Development
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Business Analysis Foundations
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Customer Service Leadership
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Strategic Agility
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Become an Agile Project Manager
    LinkedIn
    Nov, 2019
    - Nov, 2024
  • Business Financials Explained
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Tactics for Learner Engagement
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Becoming a Six Sigma Green Belt
    LinkedIn
    May, 2019
    - Nov, 2024
  • Change Management Foundations
    LinkedIn
    May, 2019
    - Nov, 2024
  • Lean Six Sigma: Analyze, Improve, and Control Tools
    LinkedIn
    May, 2019
    - Nov, 2024
  • Lean Six Sigma: Define and Measure Tools
    LinkedIn
    May, 2019
    - Nov, 2024
  • Operational Excellence Foundations
    LinkedIn
    May, 2019
    - Nov, 2024
  • Reid Hoffman and Chris Yeh on Blitzscaling
    LinkedIn
    May, 2019
    - Nov, 2024
  • Six Sigma Foundations
    LinkedIn
    May, 2019
    - Nov, 2024
  • Six Sigma: Green Belt
    LinkedIn
    May, 2019
    - Nov, 2024
  • Become a Customer Service Manager
    LinkedIn
    Apr, 2019
    - Nov, 2024
  • Building Customer Loyalty
    LinkedIn
    Apr, 2019
    - Nov, 2024
  • Organizational Culture
    LinkedIn
    Apr, 2019
    - Nov, 2024
  • Quality Standards in Customer Service
    LinkedIn
    Apr, 2019
    - Nov, 2024
  • Salesforce for Customer Service
    LinkedIn
    Apr, 2019
    - Nov, 2024
  • Storytelling with Data
    LinkedIn
    Apr, 2019
    - Nov, 2024
  • Using Customer Surveys to Improve Service
    LinkedIn
    Apr, 2019
    - Nov, 2024
  • Ken Blanchard on Servant Leadership
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Managing Team Creativity
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Clever Academy for App Partners
    Clever Inc.
    Feb, 2022
    - Nov, 2024
  • SEO
    HubSpot Academy
    Jun, 2022
    - Nov, 2024
  • Notary Public
    State of Ohio

Experience

  • Navigate360
    • United States
    • Public Safety
    • 100 - 200 Employee
    • Technical Support Representative III
      • Sep 2021 - Present

    • Technical Support Representative II
      • Feb 2021 - Sep 2021

    • Technical Support Representative
      • Feb 2019 - Feb 2021

  • Stan Hywet Hall & Gardens
    • United States
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Hospitality Coordinator
      • Aug 2018 - Dec 2019

  • Enterprise Holdings
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Remarketing Lot Assistant
      • Aug 2018 - Feb 2019

  • Enterprise Holdings
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Driver
      • Dec 2016 - Dec 2017

  • Hard Rock Rocksino Northfield Park
    • Promotions Coordinator and Job Coach
      • Oct 2015 - Nov 2016

  • OfficeMax
    • Retail
    • 700 & Above Employee
    • Customer Service Manager
      • Feb 2013 - Apr 2015

  • Walt Disney World
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Vacation Planner
      • Jan 2010 - Oct 2012

    • Campus Representative
      • Aug 2008 - Jan 2010

    • Monorail Pilot
      • Jan 2008 - Jan 2009

  • US Banccorp
    • Financial Services
    • 700 & Above Employee
    • In-Store Banker
      • Dec 2010 - Sep 2012

  • Cedar Fair Entertainment Company
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Guest Services Team Leader
      • May 2009 - Sep 2009

  • Cedar Fair Entertainment Company
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Ride Operations Team Leader & Skycoaster Site Controller
      • May 2003 - Sep 2007

Education

  • Kent State University
    Bachelor of Business Administration - BBA
    2006 - 2009
  • Kent State University
    Associate of Arts - AA

Community

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