System Engineer

• Apr 2022 - Present

DevOps Team

• May 2021 - Apr 2022

Successfully collaborated with NOC to classify events into three categories; actionable with correct criticality assigned, as information with value in reporting or no value/discard. The main objective of the project is to significantly reduce the number of events going to NOI Netcool Omnibus- Effectively liaised with NOC to identify an actionable event that alerts the NOC to a server outage or potential outage and details steps which are known/repeatable- Proficiently documenting the ability of different automation tools in ServiceNow such as Workflow/Orchestration and Automation Anywhere to implement diagnostics runbooks with the idea of implementing auto remediation at some point Show less

Operations Support System Engineer

• May 2021 - Dec 2021

New position with OSS NetOps team at Intelsat working on Event/Alarm management/automation.

Network Integration Consultant

• Apr 2014 - May 2020

• - Met with business leaders/local support to gain clear understanding of business requirements for that site and created phased plan to integrate site to new global MPLS network. - Liaised with local IT support and global network engineers to implement new network IP addressing/routing in preparation for actual network cutover to new MPLS circuit. - Traveled to sites to implement the network cutover and provided expedited support for any issues that arose after circuit cutover was implemented. Show less

Global Systems Engineer

• Apr 2011 - Apr 2014

- Configured new management network to support management tool set required by the business to support worldwide communication systems - Successfully migrated global communications network from CA Spectrum to SolarWinds Orion management tools, which required deploying new configurations to thousands of devices using CA Network Configuration Management systems - Developed monitoring solution for iDirect NMS network using SNMP service provided by iDirect software to streamline the monitoring and improve efficiency - Supported global infrastructure which included configuring and deploying Watchguard firewall rules and routes, configuring basic Cisco switches and routers and training to all regions on new systems integrations being deployed Show less

Service Delivery Manager

• Apr 2009 - Mar 2013

- Installed/configured Netcool products purchased to provide proactive monitoring/reporting of global MPLS network that was the main focus of the business unit - Managed customer accounts for global communications network service being provided by Schlumberger SIS division as to ensure any customer issues and concerns were addressed - Provided support for global MPLS network in the form of change management control, notifications, reporting, and monitoring implementation per customer requirements Show less