Product Manager

• Oct 2022 - Present

Travel Operations Coordinator

• Jul 2019 - Sep 2022

- Managing and coordinating the process of Educational group travel for 6000+ travellers including Consolidation, Flight reservation and Inventory management. - Find creative solutions within budget and quality guidelines to ensure the best travel experience. - Cross department communication to ensure the best possible costumer satisfaction. - Acquired booking knowledge of worldwide destinations and the necessary processes/requirements involved. - Strong relationship and network building with internal and external stakeholders and suppliers. Show less

Night Auditor/Front Office Agent

• Oct 2018 - May 2019

- Greet guests upon arrival with a positive, helpful attitude, check them in and provide them with any information they need to enjoy their stay; - Respond to guest inquiries, concerns and complaints as needed; - Place reservations; - Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs; - Assisting with a variety of administrative tasks; - Audit and balance reports from the day shifts; - Run EOD computer functions so they are complete by the end of the shift; - Prepare guest bills for next-day checkouts and process reservation cards; - Balance cash drawers and record receipts; - Provide excellent customer service. Show less

Product Management - Airline Internship | In Flight & On Ground Product

• Jun 2018 - Aug 2018

Involvement in several projects such as: - Revamped New Premium Lounge Project by identifying infrastructure gaps, resulting in an increase of customer satisfaction - Started the project to change child meal offerings, focusing on improving taste, presentation and overall attractiveness Involvement in several projects such as: - Revamped New Premium Lounge Project by identifying infrastructure gaps, resulting in an increase of customer satisfaction - Started the project to change child meal offerings, focusing on improving taste, presentation and overall attractiveness

Customer Care Agent

• Jun 2016 - Aug 2016

Main tasks: - Customer management - reservations, check ins, check outs, database maintenance. - Updating of hotel management and billing programs. - Marketing and sales dynamics. - Management of suppliers / partners / collaborators. - Maintenance of the units in their best working condition. - Administrative functions. Main tasks: - Customer management - reservations, check ins, check outs, database maintenance. - Updating of hotel management and billing programs. - Marketing and sales dynamics. - Management of suppliers / partners / collaborators. - Maintenance of the units in their best working condition. - Administrative functions.

Cook

• Nov 2014 - Feb 2015