Experience

Allied Dispatch Solutions

• United States
• Consumer Services
• 1 - 100 Employee

• Dispatcher

  • Aug 2023 - Present



Bracci Technology Services

• Home Based

• Owner & Head Technician

  • Jan 2013 - Present

  • Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems. • Identify opportunities that can improve efficiency of business processes. • Investigate and resolve application functionality related issues and provide first level support and troubleshooting of systems. • Assist in troubleshooting software application issues. • Assist in managing an outsource relationship for 3rd party application development and programming consultants. • Assist network administrator with application installation and testing. • Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements. • Provide assistance and advice business users in the effective use of applications and information technology. • Write technical procedures and documentation for the applications including operations, user guide, etc. • Produce technical documentation for new and existing applications. • Verify database and data integrity. • Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis to the IT Manager. • Assist in the creation of the system design and functional specifications for all new development projects. • Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues. • Design and structure organization web page, social media pages, and E-Commerse Sites. Show less



Flower City Collision

• United States
• Motor Vehicle Manufacturing

• Assistant Bodyshop Manager

  • Jan 2022 - Sep 2023

• Director of Information Technology

  • Jan 2022 - Sep 2023



Monroe County

• United States
• Government Administration
• 700 & Above Employee

• Monroe County

  • May 2021 - Nov 2022



MATRIX Resources

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Field Service Technician

  • Jan 2020 - Nov 2022



Loomis US

• United States
• Financial Services
• 500 - 600 Employee

• Armed Service Technician

  • May 2019 - Jan 2020



Hornell Area Arts Council Inc

• United States
• Media Production
• 1 - 100 Employee

• Board of Directors/ Director of Information Technology

  • Feb 2016 - Jul 2018

  • Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems. • Identify opportunities that can improve efficiency of business processes. • Investigate and resolve application functionality related issues and provide first level support and troubleshooting of systems. • Assist in troubleshooting software application issues. • Assist in managing an outsource relationship for 3rd party application development and programming consultants. • Assist network administrator with application installation and testing. • Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements. • Provide assistance and advice business users in the effective use of applications and information technology. • Write technical procedures and documentation for the applications including operations, user guide, etc. • Produce technical documentation for new and existing applications. • Verify database and data integrity. • Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis to the IT Manager. • Assist in the creation of the system design and functional specifications for all new development projects. • Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues. • Design and structure organization web page, social media pages, and E-Commerse Sites. Show less



Auto Workz Body and Paint Shop

• Rochester, NY

• Director Of Information Technology

  • Jan 2015 - May 2016

  • Assist in troubleshooting software application issues. • Design and structure organization web page, social media pages. • Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements. • Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions. • Assist in troubleshooting software application issues. • Identify opportunities that can improve efficiency of business processes. • Investigate and resolve application functionality related issues and provide first level support and troubleshooting of systems. Show less



New York State Office of Parks Recreation & Historic Preservation

• Stony Brook State Park

• Park Worker 2

  • Apr 2013 - Oct 2014

  Grounds keeping and security at NY State Parks Grounds keeping and security at NY State Parks



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Coach

  • Nov 2012 - May 2013



AmChar Wholesale, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Information Systems Analyst Asnt

  • Mar 2009 - Mar 2011

  • Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems. • Identify opportunities that can improve efficiency of business processes. • Investigate and resolve application functionality related issues and provide first level support and troubleshooting of systems. • Assist in troubleshooting software application issues. • Assist in managing an outsource relationship for 3rd party application development and programming consultants. • Assist network administrator with application installation and testing. • Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements. • Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions. • Provides assistance and advice to business users in the effective use of applications and information technology. • Write technical procedures and documentation for the applications including operations, user guide, etc. • Produce technical documentation for new and existing applications. • Verify database and data integrity. • Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis to the IT Manager. • Assist in the creation of the system design and functional specifications for all new development projects. • Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues. Show less