Experience

Mission Critical Partners

• United States
• Public Safety
• 100 - 200 Employee

• Communications Consultant

  • Jun 2015 - Present



TranSystems, formerly L.R. Kimball

• United States
• Design Services
• 100 - 200 Employee

• Telecommunications Specialist

  • Jan 2011 - Jun 2015

  Public Safety Consultant with experience as a 9-1-1 PM, communications director and technical consultant, as well as knowledge in operations, regulations and training. Sherri specializes in NG9-1-1 planning, funding and implementation projects. She is responsible for a state level 9-1-1 funding study, procurement for a text-to-9-1-1 solution, several state level NG9-1-1 planning studies, training materials for radio interoperability and budgetary projections for PSAP consolidation projects. She was the project manager for a regional IP network and equipment installation and the TX Department of Public Safety online radio survey tool.



West Safety Services

• United States
• Telecommunications
• 200 - 300 Employee

• Customer Team Director

  • Apr 2008 - Aug 2010

  Responsible for all aspects of customer relationship for over 40 Voice over Internet (VoIP) service provider customers, local exchange carrier customers and alternative local exchange carrier customers. Responsible for the financial activity and performance relative to customer teams operational budget. Supervised two program managers, two office administrators and 1 project coordinator. Acted as executive liaison for the Austin Central Office, including managing the budget, facilities, activities and communications.



HBF Group

• Software Development
• 1 - 100 Employee

• Manager VoIP Services

  • May 2007 - Apr 2008

  Responsible for all aspects of E9-1-1 deployment in United States, manage ESQK provisioning employee, and team of 5 testers and 1 data analyst. Assist in contract negotiations with state and local governments. Coordinate deployment efforts and establish strong working relationships between VoIP service providers, 9-1-1 community, local exchange carriers, and connectivity vendors. Product Manager for new VoIP validation product - included working with customers and third party vendors to coordinate delivery of product. Monitor state and federal legislative activity. Point of escalation for Network Operations Center in resolving trouble tickets for 9-1-1 community. Represent company on national subcommittees, industry associations and public safety events.



Vonage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director Public Safety

  • Oct 2005 - Apr 2007

  Integral team member for the fastest nationwide E9-1-1 implementation in history. Responsible for all aspects of E9-1-1 deployment in 16 states and over 3,000 Public Safety Answering Points. Assist in contract negotiations with state and local governments. Coordinate deployment efforts and establish strong working relationships between database providers, 9-1-1 community, local exchange carriers, and connectivity vendors. Implement and direct public safety outreach programs including developing communication strategies, presentations, managing vendor exhibits at state and national trade shows, and creating promotional and educational materials. Monitor state and federal legislative activity. Prepare regulatory reports for Federal Communications Commission filings and state regulatory bodies. Point of escalation for Network Operations Center in resolving trouble tickets for 9-1-1 community. Represent company on national subcommittees, industry associations, and coordinate all team appearances at public safety events.



Commission on State Emergency Communications

• Wireless Program Manager

  • Oct 2002 - Oct 2005

  Manage a statewide wireless & VoIP E9-1-1 implementation project. Acted as regulatory subject matter expert for telecommunications companies operating in Texas, which allowed the companies to avoid fines from the FCC. Developed positive, productive relationships with Telecommunications vendors, database providers and regional governments which allowed the Phase I deployment of E9-1-1 to move forward after being stalled for almost a year.

• Public Information & Training Program Administrator

  • Sep 1995 - Oct 2002

  Manage statewide public information and training program for 9-1-1. Created and implemented agency web site and on-line financial reporting (www.911.state.tx.us) which allowed the telecommunications industry and regional governments to interact more efficiently with the agency. Successfully planned annual statewide event honoring 9-1-1 call takers - including site selection, fund raising and publicity; on-site management; registration/housing; contract negotiation and bill reconciliation – increased attendance at event from 250 to over 500 in three years. This event served as an example for three other states to begin similar programs.