Experience

Wayside Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2019 - Present

  Work Traits ResponsibilityTake ownership of actions and words with reputation for being dependable.Committing to stable values such as honesty and loyalty with deep sense of dedication.ContextDeep understanding and perspective of the entire situation to make confident decisions.Knowledge that all situations are an opportunity to grow and find better outcomes.LearnerDriven to continuously learn more and quick competency to attain a mastery of important skills.Enthusiastic about the process of learning and importance of gaining knowledge.AchieverStrong work ethic to do more and to achieve more.Satisfaction in being busy and productive.Desire to accomplish something meaningful everyday: workdays, weekends, holidays, even vacation.AnalyticalAbility to critically think about all the factors that might affect a situation.Strive to understand how certain patterns affect one another.Communicate clear thoughts based on understanding all the facts. Show less

• Helpdesk Consultant

  • Nov 2016 - Present

  Assist with all internal technical support.

• Director of Online Customer Experience

  • Oct 2014 - Aug 2019

  ~ Coordinate, design, create and manage promotions and aspects of social media including, but not limited to Facebook, Pinterest, Instagram, and Twitter for Wayside Furniture.~ Continuously provide relevant content to reach the company’s ideal customers for all social media outlets pertaining to furniture sales, service, and design.~ Work closely with third party marketing companies to create, curate, and manage all published content to produce and implement e-mail marketing.~ Seek high visibility for the organization through strategic social media strategy tied to the organization’s various social accounts; the promotion of social media campaigns; social outreach and engagement; and partnership management with third party marketing administrators.~ Monitor trends in Social Media tools, applications, channels, design and strategy.~ Daily engagement with our audiences by sharing content, finding ways to grow through social media the Wayside followership, and improve overall engagement with our Company Pages. Show less

• Customer Service Representative

  • Dec 2011 - Aug 2019

  ~ Professionally handle incoming walk-in/phone/email customer inquiries to ensure that issues are resolved both promptly and thoroughly.~ Thoroughly and efficiently gather customer information, access and fulfill customer needs, schedule services, educate the customer with available products/services.~ Provide quality service and support in other departments including, but not limited to: front office, purchasing, customer pick-up, and shop areas.~ · Inner office technical support.~ Troubleshoot customer concerns/complaints over the phone/in-person.~ Decision making that will maintain a balance between company policy and customer benefit. ~ Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.~ Generate weekly reports to follow exchanges, open parts orders, and open customer services.~ Correspondence between factories to obtain credits, parts, charge backs for repair, and improve overall furniture product design and benefits.~ Work closely with service technicians for repair, replacement, and overall quality ~ Management of multiline telephone system, voicemail system, Storis 9.0 system, online service/delivery tracking system, email, Office documents including Word and Excel, and Adobe Photoshop.~ Thoroughly maintaining and updating In-Home service technician field notes to order parts, re-schedule services, and provide updates to customer parts orders, reselections, exchanges, and other warranty information to ensure customer is informed , updated and fully satisfied.~ Work closely with In-Shop service technicians to repair walk-in furniture service, order parts for stock, update walk-in service, and obtain credit on non-repairable furniture.~ Scheduling and printing factory and customer pick-ups, deliveries, purchase orders, exchanges, return authorizations, UPS/FedEx shipments, and donations. Show less

• Webmaster

  • Oct 2009 - Aug 2019

  Online maintenance of 80+ vendors carrying 1,000+ products.Third party integration and development of website.Presentation and layout design of product image, description and price.Seek high visibility through daily engagement sharing content through social media.

• Retail Sales Representative

  • Sep 2008 - Dec 2011

  ~ Hourly and Commission with Monthly $30,000 quota.~ Friendly and personable customer service. ~ Obtain and maintain knowledge over 10,000 sq. ft.of show room.~ Internal and External Sales~ Internet maintenance and development~ Knowledge of 90 manufacturers with thousands of products~ Design and layout of complete home furnishings



Paradise Lawn Care

• Smithville, OH

• Landscaper

  • Apr 2008 - Jul 2008

  Lawn Maintenance. Landscape Labor. Lawn Maintenance. Landscape Labor.



Twin Peaks Roofing

• West Salem, OH

• Roofer

  • Feb 2008 - Apr 2008

  General Labor General Labor



The University of Akron

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant/Instructor

  • Aug 2006 - Aug 2007

  ~ Instructor of Fitness & Wellness, Bowling, Tennis, Golf, & Volleyball. ~ Performed Bod-Pod and VO2 max assessments. ~ Volunteered with video and summer camps – Zips Football Team. ~ Skills – time management, research, and Microsoft Office. ~ Instructor of Fitness & Wellness, Bowling, Tennis, Golf, & Volleyball. ~ Performed Bod-Pod and VO2 max assessments. ~ Volunteered with video and summer camps – Zips Football Team. ~ Skills – time management, research, and Microsoft Office.



Pro Football Hall of Fame

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Supervisor

  • Apr 2005 - Aug 2006

  ~ Performed business operations and management. ~ Provided customer service, feedback, information, and security. ~ Organized, analyzed, and documented various reports. ~ Performed business operations and management. ~ Provided customer service, feedback, information, and security. ~ Organized, analyzed, and documented various reports.



Stark County Educational Service Center

• Education Administration Programs
• 100 - 200 Employee

• Substitute Teacher

  • Aug 2004 - May 2006

  ~ Skills – reliability, classroom management, flexibility, and accountability. ~ Taught at Canton South, Marlington, North Canton, and Perry high schools. ~ Taught (Art, Business, English, Math, Physical Education, Science, and Social Studies). ~ Skills – reliability, classroom management, flexibility, and accountability. ~ Taught at Canton South, Marlington, North Canton, and Perry high schools. ~ Taught (Art, Business, English, Math, Physical Education, Science, and Social Studies).



Marlington High School

• United States
• 1 - 100 Employee

• Special Education Teacher Assistant

  • Oct 2004 - Dec 2004

  ~ Assisted with one on one tutoring~ Monitored volatile student behavior~ Substitute Teaching

• Assistant Football Coach

  • Aug 2004 - Dec 2004

  ~ Scout team Coach~ Assistant Junior Varsity Offensive/Defensive Line Coach~ Defensive Line Coach



Euclid Fish Company

• United States
• Food & Beverages
• 1 - 100 Employee

• Professional Sales Representative

  • Jul 2003 - Jul 2004

  ~ Outside Sales -- Scouted new areas and networked with chefs and kitchen management ~ Territorial Sales: ~ Managed accounts in Northwest Columbus Area, Delaware, Wooster, Medina. ~ Managed all Northern Ohio SuperK accounts, Buehler's Grocery Stores, and Heinen's Grocery Stores ~ Goal Management, Budgeting, Time Management, Presentation, Public Speaking, Monthly sales quota ~ Inside Sales: ~ Knowledge of 2500+ products and catalogs ~ Business to Business account management ~ Business to Consumer sales ~ Retail sales associate ~ Customer Service Inquiries Show less



Pro Football Hall of Fame

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Referee/Docent

  • May 2001 - Jun 2003

  ~ Performed business operations and management.~ Provided customer service, feedback, information, and security.~ Organized, analyzed, and documented various reports.

• Box Office Assistant

  • Mar 2000 - May 2001

  ~ Receptionist duties including writing, daily reports, phones, and copying.~ Selling tickets, handling excessive amounts of money and first line customer exchanges.~ Customer service including security.~ Courier duties for administration.



Baldwin Wallace University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant

  • Oct 2000 - Mar 2003

  ~ Leadership development. ~ Student Assistant. ~ Program planning, development, implementation, and evaluation. ~ Promotional experience. ~ Presentation skills. ~ Crisis intervention skills, ability to remain calm and make rational decisions. ~ Adaptability to long hours and high stress. ~ Leadership development. ~ Student Assistant. ~ Program planning, development, implementation, and evaluation. ~ Promotional experience. ~ Presentation skills. ~ Crisis intervention skills, ability to remain calm and make rational decisions. ~ Adaptability to long hours and high stress.



Facility Merchandising Incorporated

• Cleveland, OH

• Game Day Stand Level Manager

  • Aug 1999 - Dec 2001

  ~ Cleveland Browns Stadium Game Day Staff ~ Opening and closing registers ~ Merchandising stand layout ~ Retail Sales ~ Handling customer feedback/guest relations ~ Cash register processing ~ Cleveland Browns Stadium Game Day Staff ~ Opening and closing registers ~ Merchandising stand layout ~ Retail Sales ~ Handling customer feedback/guest relations ~ Cash register processing