Hoa Luu

Associate Project Manager at Bible Study Fellowship
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas Metropolitan Area
Languages
  • English Native or bilingual proficiency
  • Japanese Elementary proficiency
  • Cantonese Elementary proficiency
  • Korean Elementary proficiency
  • French Elementary proficiency
  • Mandarin Elementary proficiency

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Bio

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Credentials

  • Project Management Foundations: Communication
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Lean Six Sigma Green Belt Certification IACET
    SixSigma.us
    Jul, 2021
    - Nov, 2024
  • Prosci® Certified Change Practitioner
    Prosci
    Mar, 2021
    - Nov, 2024
  • Developing Credibility as a Leader
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Sensory Inclusive Venue Training Certificate
    KultureCity
    Apr, 2023
    - Nov, 2024
  • Certified Tourist Ambassador
    Certified Tourism Ambassador™ (CTA) Program
    Dec, 2017
    - Nov, 2024
  • Certified Associate in Project Management (CAPM)
    Project Management Institute

Experience

  • Bible Study Fellowship
    • United States
    • Professional Training and Coaching
    • 100 - 200 Employee
    • Associate Project Manager
      • Sep 2021 - Present

      Collaborate with eight divisions to establish business practices, processes, and mitigate risks for non-profit organization’s leadership events and organizational knowledge baseStreamlined processes and central location to host project information that resulted in better collaboration, team engagement, and communication methodsDefine stakeholder and customer requests end-to-end for projects, documenting and setting project scope, objectives, and roles and responsibilitiesManage and run weekly and quarterly project meetings, progress reports, retrospectives, and roadblocks to stakeholders, executive team, and project team, resulting in successful completion of projectsIdentify, track, and facilitate solutions for project risks and challengesManage $7 million budget for 2,000-person leadership event, in addition to multiple annual events for fewer than 500 peopleReview and copyedit communication to over 1,000 external and internal stakeholdersManage logistical support for projects and develop team through maintaining communication, setting meetings, and tracking deliverablesProvide project management consulting and solutions help to all departments Show less

    • Field Development Coordinator
      • Sep 2020 - Sep 2021

      Created, streamlined, documented multiple interdepartmental processes and projects in communication and operations.Provided logistical support and planning on online and physical events for over 300 participants.

    • Summit Support Coordinator
      • Sep 2018 - Sep 2020

      Managed leadership event in over 300 locations Provided support for multiple, international leadership events.Assigned and manage Zoom licenses and troubleshoot issues.Processed applications and respond to customer service questions.

    • Administrative Assistant
      • May 2017 - Sep 2018

      Edit, write and review content in newsletters and educational documentsCross train with team members and streamline processesDocument procedures and processesSupport conference meetings

  • SWBC
    • United States
    • Financial Services
    • 700 & Above Employee
    • Premium Accounting Manager
      • Jan 2016 - Mar 2017

      Managed team processing over $1 million of insurance premium Oversaw monthly generation of customer invoices and paymentsPerformed daily accounting reconciliation tasks and reports for leadershipDocumented department proceduresManaged multiple client relationships and client on-boarding projectsInterviewed and hired candidates for accounting positions

    • Premium Accounting Specialist
      • Oct 2010 - Jan 2016

      Processed checks for funding insurance premiums, create invoicesReconciled and researched general ledger accountsProvided service to customers and insurance carriers Issued checks and refunds to customers and agents

    • Optional Products Coordinator
      • 2006 - Oct 2010

      Managed annual marketing calendar and budgetSupported sales force and arranged annual sales meetingsImplemented product marketingResearched and contacted potential clients

  • Bank of America
    • United States
    • Banking
    • 700 & Above Employee
    • Customer Account Representative
      • 2004 - 2006

      Negotiated pricing with appraisers to deliver products to client Led morning team meetings consisting of daily updates Negotiated pricing with appraisers to deliver products to client Led morning team meetings consisting of daily updates

Education

  • University of North Texas
    Master's degree, Library Science
    2023 - 2025
  • Concordia University Texas
    Master of Business Administration (MBA), Business Administration and Management, General
    2013 - 2015
  • The University of Texas at Austin
    Bachelor of Arts (B.A.), English Language and Literature, General
    2000 - 2004
  • The University of Texas at Austin
    Bachelor of Arts (B.A.), Asian Studies/Civilization
    2000 - 2004
  • Concordia University Texas
    Master of Business Administration - MBA

Community

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