Experience

Qatar Computer Services Wll

• Qatar
• IT Services and IT Consulting
• 100 - 200 Employee

• Audio Visual Support Specialist

  • May 2023 - Present

  Technical Support: - Troubleshooting and resolve audiovisual issues reported by end-users promptly and efficiently, ensuring minimal disruption to business operations. AV System Maintenance: - Performing regular maintenance, updates, and configuration of audiovisual equipment and systems to optimize performance and reliability. Equipment Setup and Operation: - Set up, configure, and operate audiovisual equipment such as projectors, displays, video conferencing systems, microphones, speakers, and control systems for meetings, events, and presentations. User Training: - Conducting training sessions and provide user support to educate employees and clients on the effective use of audiovisual technologies and equipment. Collaboration and Coordination: - Collaborating with cross-functional teams, including IT, facilities, and event planning, to ensure seamless integration and operation of audiovisual systems in various environments. Documentation and Reporting: - Maintaining accurate records of audiovisual inventory, equipment status, and support activities. Generate reports as necessary to track system performance and identify improvement opportunities. Show less



Motive

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer

  • Jan 2021 - May 2023

  Customer Support: - Provided technical support to customers via various channels, including email, chat, and phone. Assisted customers in troubleshooting and resolving issues related to products or services. Issue Resolution: - Analyzed and diagnosed technical problems reported by customers, utilizing technical expertise to identify root causes and implement effective solutions. Remote Troubleshooting: - Guided customers through troubleshooting steps remotely, utilizing remote access tools and screen-sharing software to resolve complex technical issues. Documentation: - Documented and maintained accurate records of customer interactions, technical issues, and resolutions in ticketing system. Created knowledge base articles and support documentation to enhance self-service resources for customers. Collaboration: - Collaborated with cross-functional teams, including Product Development and Quality Assurance, to escalate and resolve complex technical issues or product defects reported by customers. Product Knowledge: - Stay up to date with the products, features, and updates, continuously expanding knowledge to provide accurate and efficient technical support. Escalation Management: - Managed and escalated critical or unresolved issues to appropriate internal teams, ensuring timely resolution and effective communication with customers. Show less



SKB Engineering and Construction

• Construction
• 100 - 200 Employee

• Electrical Site Engineer

  • Mar 2020 - Nov 2020

  Electrical Project Management: - Coordinated, supervised, and managed electrical installations on construction sites, ensuring compliance with design specifications, safety regulations, and quality standards. Site Supervision: - Oversee electrical subcontractors, ensuring their work aligns with project requirements, schedules, and budget constraints. Conducted regular site visits to monitor progress, resolve issues, and ensure adherence to project timelines. Technical Expertise: - Provided technical guidance and expertise in electrical systems, including power distribution, lighting, grounding, fire alarm, and communication systems. Review electrical drawings, specifications, and shop drawings to ensure accuracy and compliance. Quality Control: - Conducted regular inspections to ensure electrical installations meet quality standards and project specifications. Identify and resolve any deficiencies or deviations promptly, maintaining high standards of workmanship. Team Collaboration: - Collaborated with project managers, engineers, architects, and other stakeholders to coordinate electrical installations and resolve any interface issues. Participated in project meetings to provide updates on electrical progress and address concerns. Show less



ibex. Pakistan

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Executive Engineer

  • Sep 2019 - Mar 2020

  Sales Generation: - Provided outsourced online customer acquisition solutions for large, consumer-facing corporations. DGS delivers customers to its clients through optimized paid search, integrated websites and contact center support, receiving a fee for each customer acquired for its clients. Needs Assessment: - Conducted thorough needs assessments to understand clients' specific requirements, challenges, and objectives. Propose tailored solutions that align with their goals and effectively address their pain points. Product Knowledge: - Developed a deep understanding of the services, features, and benefits. Effectively communicate the value proposition to potential clients, demonstrating how the solutions can enhance their business operations and customer experience. Sales Pipeline Management: - Effectively managed and prioritized leads, opportunities, and sales activities in CRM systems. Monitored and tracked the sales pipeline, providing regular updates and accurate forecasting to sales management. Show less



Al-Shaymaa Pvt. Ltd

• Telecommunications
• 1 - 100 Employee

• IT Support Engineer Intern

  • Jul 2019 - Sep 2019

  Technical Support: - Provided technical assistance to end-users, addressing their hardware and software-related issues. Promptly responded to helpdesk tickets, troubleshooting problems, and resolving technical issues to minimize downtime and ensure user productivity. System Installation and Configuration: - Participated in the installation and configuration of computer systems, including operating systems, applications, and peripheral devices. This involved physical setup, software installation, and network connectivity. Hardware Maintenance and Upgrades: - Assisted in performing routine maintenance tasks on computer hardware, such as cleaning, testing, and replacing components as needed. I also contributed to hardware upgrades, ensuring compatibility and optimal performance. Software Updates and Patches: - Helped with the deployment of software updates, security patches, and system upgrades. I followed established procedures to ensure that all systems were up to date and protected against vulnerabilities. Network Troubleshooting: - Supported the IT team in diagnosing and resolving network-related issues. This included troubleshooting network connectivity problems, analyzing network logs, and assisting in the configuration of network devices. Show less



Zong CMPak Ltd

• Telecommunications
• 700 & Above Employee

• Telecommunications Engineer Intern

  • Jul 2018 - Aug 2018

  Network Design and Planning: - Assisted in the design and planning of telecom networks, collaborating with senior engineers to create network diagrams, perform capacity calculations, and conduct feasibility studies. Equipment Installation and Configuration: - Participated in the installation and configuration of telecom equipment, including switches, routers, and optical fiber cables. This involved physical setup, cable routing, and connecting devices to establish network connectivity. Testing and Troubleshooting: - Conducted testing and troubleshooting activities to ensure the proper functioning of telecom systems. Assisted in identifying and resolving network issues, analyzing performance metrics, and optimizing network performance. Documentation and Reporting: - Maintained accurate documentation of network configurations, equipment inventories, and project progress. Prepared reports on test results, system performance, and any troubleshooting activities undertaken. Show less



Raptor Interactive (Pty) Ltd

• South Africa
• Computer Games
• 1 - 100 Employee

• Network Support Engineer Intern

  • Jul 2017 - Sep 2017

  Network Design and Planning: Assisted in the design and planning of network architectures, collaborating with senior network engineers to create network diagrams, analyze requirements, and recommend solutions that align with business objectives. Network Configuration and Implementation: Participated in network configuration activities, including routers, switches, firewalls, and wireless access points. Gained hands-on experience in setting up VLANs, routing protocols, and network security features. Network Monitoring and Troubleshooting: Supported the network engineering team in monitoring network performance, analyzing traffic patterns, and identifying areas for optimization. Participated in troubleshooting network issues, employing tools and techniques to diagnose and resolve connectivity problems. Show less



Pearl Continental Hotel

• Lahore, Punjab, Pakistan

• Audio Visual Support Technician

  • Jan 2017 - Feb 2017

  Audio Visual Setup and Installation: - Assisted in the setup and installation of audio visual equipment, including projectors, screens, sound systems, and video conferencing solutions. This involved physical setup, cable routing, and connecting devices to ensure optimal functionality. AV System Maintenance and Troubleshooting: - Supported the AV team in maintaining and troubleshooting audio visual systems. This included diagnosing technical issues, resolving equipment malfunctions, and conducting routine maintenance tasks to ensure system reliability. Event Support: - Participated in providing audio visual support for company events and meetings. This involved setting up and operating audio visual equipment, assisting presenters with technical setup, and troubleshooting any AV-related issues during the event. Equipment Inventory Management: - Helped maintain accurate records of audio visual equipment inventory, tracking assets, and conducting periodic audits. I also assisted in organizing and storing AV equipment to ensure efficient access and proper care. Show less