Ratidzo Zvirawa
Senior Group Product Manager at Intercom- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
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Shona Native or bilingual proficiency
Topline Score
Bio
Jefta van Vliet-Brons
With great pleasure have I worked together with Ratidzo(Rati) and would gladly do so again. She has a very friendly and positive attitude. In the world of IT she truly is a breath of fresh air :). She often has a unique point of view which can help shed some new light on issues. She is very helpful and offered quick assistance when needed. I know that Rati can contribute to any IT related project and therefore, I highly recommend Ratidzo.
LinkedIn User
I can recommend Ratidzo as a person with great education and deep proficiency of solutions. Ratidzo was fantastic to work with. Passionate and always ready to put all her energy and stamina to get the job done. She is creative and pro-active in finding solutions.
Jefta van Vliet-Brons
With great pleasure have I worked together with Ratidzo(Rati) and would gladly do so again. She has a very friendly and positive attitude. In the world of IT she truly is a breath of fresh air :). She often has a unique point of view which can help shed some new light on issues. She is very helpful and offered quick assistance when needed. I know that Rati can contribute to any IT related project and therefore, I highly recommend Ratidzo.
LinkedIn User
I can recommend Ratidzo as a person with great education and deep proficiency of solutions. Ratidzo was fantastic to work with. Passionate and always ready to put all her energy and stamina to get the job done. She is creative and pro-active in finding solutions.
Jefta van Vliet-Brons
With great pleasure have I worked together with Ratidzo(Rati) and would gladly do so again. She has a very friendly and positive attitude. In the world of IT she truly is a breath of fresh air :). She often has a unique point of view which can help shed some new light on issues. She is very helpful and offered quick assistance when needed. I know that Rati can contribute to any IT related project and therefore, I highly recommend Ratidzo.
LinkedIn User
I can recommend Ratidzo as a person with great education and deep proficiency of solutions. Ratidzo was fantastic to work with. Passionate and always ready to put all her energy and stamina to get the job done. She is creative and pro-active in finding solutions.
Jefta van Vliet-Brons
With great pleasure have I worked together with Ratidzo(Rati) and would gladly do so again. She has a very friendly and positive attitude. In the world of IT she truly is a breath of fresh air :). She often has a unique point of view which can help shed some new light on issues. She is very helpful and offered quick assistance when needed. I know that Rati can contribute to any IT related project and therefore, I highly recommend Ratidzo.
LinkedIn User
I can recommend Ratidzo as a person with great education and deep proficiency of solutions. Ratidzo was fantastic to work with. Passionate and always ready to put all her energy and stamina to get the job done. She is creative and pro-active in finding solutions.
Credentials
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Reforge Growth Series
ReforgeJan, 2019- Nov, 2024 -
Professional Scrum Master I
Scrum.orgSep, 2016- Nov, 2024 -
Certified Scrum Product Owner
Scrum AllianceJun, 2017- Nov, 2024 -
DASA DevOps Fundamentals
DevOps Agile Skills Association
Experience
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Intercom
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United States
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Software Development
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700 & Above Employee
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Senior Group Product Manager
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Apr 2023 - Present
Currently the Senior Group Product Manager (GPM) for the Automation & Reporting Platform Group. I lead a group that is focused on building(1) Automation solutions powered by rules and AI / ML (2) A Reporting platform to power insights for businesses to proactively plan, optimize and demonstrate ROIDuring my tenure as a GPM at Intercom, I've led two additional areas where I've driven strategy definition and/or set up the teams for successful and high impact execution. Impact areas as a GPM and product lead include Reporting, Channels, App Ecosystems (APIs, webhooks, no code apps, developer app ecosystem), enterprise workspace management and Customer Data Platform. Show less
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Group Product Manager
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Apr 2022 - Apr 2023
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Senior Product Manager
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Aug 2021 - Apr 2022
Intercom Platform App Ecosystem
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Senior Product Manager
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Apr 2021 - Apr 2022
Intercom Platform Reporting & Analytics Product
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Product Manager
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Oct 2019 - Apr 2021
Intercom Platform Reporting & Analytics Product
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WeTransfer
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Netherlands
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Technology, Information and Internet
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300 - 400 Employee
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Lead Product Manager
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Jun 2018 - Oct 2019
Platform Product Manager (Infrastructure and Developer Productivity tools and services)Paste Product Manager (https://paste.bywetransfer.com/)
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Product Manager
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Feb 2018 - May 2018
Platform Product Manager WePresent Product Manager
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Atlassian
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Australia
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Software Development
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700 & Above Employee
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Product Manager
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Apr 2017 - Jan 2018
Product Management team for JIRA Software Cloud- Product discovery: Break down problems, to investigate drivers and figure out ‘why’ things happen.- Competitor analysis- User Research and Interviews- Data Validation- Data Analysis- Stakeholder Management: value propositionDevOps Certified (DASA Fundamentals)Certified Scrum Product Owner (CSPO)
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Product Advocate
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Feb 2016 - Oct 2017
- JIRA Software Specialist- Professional Scrum Master (PSMI) Certified - Design and Implementation of tests to engage users and encourage interaction for the purpose of increasing conversion rate. - Project Management- Data Analysis- Strategic customer engagement-Reporting insights and recommendations to product and marketing stakeholders- Designing and conducting product training for Partners and Internal staff- Sales Engineering
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Accenture the Netherlands
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Netherlands
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Business Consulting and Services
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700 & Above Employee
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Software Engineer Junior Consultant
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Mar 2015 - Jan 2016
Developing software solutions and assisting in technology based projects to ensure successful deliverables. Google Glass Project - KPN: -Designed and developed custom testing application (C#) to imitate user actions on the Glass -Performance testing -Custom testing tools -Test Reports -Agile/Scrum team IBM FileNet Upgrade Project - CBG (College ter Beoordeling van Geneesmiddelen): -Updated and configured custom Java plugins -FileNet installation and setup -WebSphere Application Server Show less
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Accenture the Netherlands
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Netherlands
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Business Consulting and Services
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700 & Above Employee
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Software Engineering Intern
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Aug 2014 - Jan 2015
Project: Case Management & Business Process Management • Integration using SOA principles with Case Management and Business Process Management (BPM) • Research and analysis of the use of Case Management and BPM principles into one software solution • Defined, designed, and developed an application for health care based on the research findings utilizing Cordys Bop 4.3 platform for implementation • The use of SCRUM and agile development principles • SOAP and JavaScript Show less
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CLIQ Digital
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Germany
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Online Audio and Video Media
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100 - 200 Employee
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Software Engineering Intern: Test Automation and Quality Assurance
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Sep 2013 - Feb 2014
Project: Test Automation and Coverage - Unit Testing J2EE Middleware Application • Responsible for increasing unit test coverage of a J2EE based middleware application • Defined the scope of project, researched testing methods, and implemented unit tests based on the specified timeframe and the requirements of the client • Set up priorities for areas of the application that required testing • Documented and designed stress tests • Worked with multiple frameworks including JUnit, Mockito, and Spring Show less
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Education
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2012 - 2015
Fontys Hogeschool Eindhoven
Bachelor of Science (B.S.), Computer Software Engineering -
2011 - 2012
European University Cyprus
Bachelor of Science (B.S.), Computer Science -
2008 - 2009
St John's College, Harare, Zimbabwe
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