Derrick Glasby
Client Engagement Manager at CulturaLink- Claim this Profile
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English Native or bilingual proficiency
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Chinese Professional working proficiency
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Italian Elementary proficiency
Topline Score
Bio
Kailin Scott , MBA
Derrick is a gifted business professional. His ability to be both strategic and innovative as he problem solves shows how skilled he truly is. Derrick had demonstrated time and time again that he is willing to go above and beyond to get the job done, whether he’s working with clients or training colleagues or students he will exceed your expectations every time.
Marc Weniger, Ph.D.
I am happy to recommend Derrick. He is engaged in class and asks pertinent questions. He seeks counsel when needed for his career and his driven go after his career choice. His personality is one that will fit into any corporate culture and he works very well with others.
Kailin Scott , MBA
Derrick is a gifted business professional. His ability to be both strategic and innovative as he problem solves shows how skilled he truly is. Derrick had demonstrated time and time again that he is willing to go above and beyond to get the job done, whether he’s working with clients or training colleagues or students he will exceed your expectations every time.
Marc Weniger, Ph.D.
I am happy to recommend Derrick. He is engaged in class and asks pertinent questions. He seeks counsel when needed for his career and his driven go after his career choice. His personality is one that will fit into any corporate culture and he works very well with others.
Kailin Scott , MBA
Derrick is a gifted business professional. His ability to be both strategic and innovative as he problem solves shows how skilled he truly is. Derrick had demonstrated time and time again that he is willing to go above and beyond to get the job done, whether he’s working with clients or training colleagues or students he will exceed your expectations every time.
Marc Weniger, Ph.D.
I am happy to recommend Derrick. He is engaged in class and asks pertinent questions. He seeks counsel when needed for his career and his driven go after his career choice. His personality is one that will fit into any corporate culture and he works very well with others.
Kailin Scott , MBA
Derrick is a gifted business professional. His ability to be both strategic and innovative as he problem solves shows how skilled he truly is. Derrick had demonstrated time and time again that he is willing to go above and beyond to get the job done, whether he’s working with clients or training colleagues or students he will exceed your expectations every time.
Marc Weniger, Ph.D.
I am happy to recommend Derrick. He is engaged in class and asks pertinent questions. He seeks counsel when needed for his career and his driven go after his career choice. His personality is one that will fit into any corporate culture and he works very well with others.
Credentials
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TEFL CERTIFICATION
TEFL Institute
Experience
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CulturaLink
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United States
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Translation and Localization
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1 - 100 Employee
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Client Engagement Manager
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Dec 2022 - Present
CulturaLink partners with healthcare delivery systems to improve outcomes for diverse patient populations and improve compliance and operational performance. We serve as your Managed Language Services Provider using CulturaLink's proprietary technology platform, CLIQ. Our technology platform centralizes and standardizes the delivery of language services, which reduces vendor management and allows healthcare staff to focus on delivering quality patient care. For more information, please visit www.TheCulturaLink.com. Show less
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Datasite
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United States
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Software Development
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700 & Above Employee
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Business Development Representative
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Feb 2022 - Dec 2022
•Organizing, leading, and participating in customer meetings such as demos, content strategy meetings, and business reviews. •Working with marketing leads to develop and secure new clients •Providing all-inclusive customer care for current clients and identifying opportunities for ongoing execution of client satisfaction strategies •Assisting Sales Executives and Vice Presidents on assigned accounts to identify business growth opportunities. •Building strong relationships and collaborating with the internal sales team to successfully implement new business, addressing service inquiries, and providing consultative support for several Fortune 500 companies. Show less
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Enterprise
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United States
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Travel Arrangements
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700 & Above Employee
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Assistant Branch Manager
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Oct 2019 - Feb 2022
•Marketed to business leads through calls, emails, and in-person meetings to exceed quotas. •Managing teams for multi-party projects that center around customer service. •Developing reports on business operations for the senior-level executive staff. •Creating action plans for sales pipeline to meet KPI quotas such as 31.5% net sales evolution, 22.4% operating profit expansion, and a 9.7% rise in daily earned growth.
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Management Trainee Program
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Oct 2019 - Oct 2020
-Contributed in making sure our branch daily operation ran efficiently.-Ensured quality customer service from beginning to end of customer's rental-Responsible for explaining rental contract, selling additional protections and products-Top Management Trainee 6 months in a row out of 60+-Top Management Trainee in Top 10 Eleven out of 12 months
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CHONGQING EXPAT GUIDE
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China
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Media Production
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1 - 100 Employee
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Co-Founder & Communications Manager
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Sep 2014 - Dec 2021
•Developed, managed, and executed content strategies for social media, including WeChat, Facebook, and Instagram, in Chinese and US markets. •Significantly increased ad sales by using analytics to target specific client markets. •Successfully organized workshops and training events for 500+ participants. •Managed staff’s professional development and training, including internal programs and staff evaluations, to drive productivity and effectiveness. •Developed, managed, and executed content strategies for social media, including WeChat, Facebook, and Instagram, in Chinese and US markets. •Significantly increased ad sales by using analytics to target specific client markets. •Successfully organized workshops and training events for 500+ participants. •Managed staff’s professional development and training, including internal programs and staff evaluations, to drive productivity and effectiveness.
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YourMandarin Chinese Language Institute
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China
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Education Management
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1 - 100 Employee
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Customer Success Manager
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Sep 2018 - Oct 2019
•Developed a consultative relationship with Ford C-level executives, working in conjunction with Sales and Account Management providing solution planning support •Working knowledge of CRM software through Multi-Channel Integration. •Maintained a portfolio for clients’ P&L upwards of$2M, including reporting and analysis for the accounts. •Upheld ongoing service improvement plans based on KPI metrics and client feedback. •Developed a consultative relationship with Ford C-level executives, working in conjunction with Sales and Account Management providing solution planning support •Working knowledge of CRM software through Multi-Channel Integration. •Maintained a portfolio for clients’ P&L upwards of$2M, including reporting and analysis for the accounts. •Upheld ongoing service improvement plans based on KPI metrics and client feedback.
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Ardmore Language Schools Ltd
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United Kingdom
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Education Administration Programs
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1 - 100 Employee
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Director
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May 2014 - Aug 2019
•Spearheaded the “7 Days of Success” viral national social media campaign for international student programs. •Developed and enhanced internal communication platforms to ensure staff remained connected and informed. •Worked with marketing leads to develop and implement the framework for securing media partnerships and trades. •Point of contact for all site events, scheduling, and transportation for attendees. •Spearheaded the “7 Days of Success” viral national social media campaign for international student programs. •Developed and enhanced internal communication platforms to ensure staff remained connected and informed. •Worked with marketing leads to develop and implement the framework for securing media partnerships and trades. •Point of contact for all site events, scheduling, and transportation for attendees.
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NAACP
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Civic and Social Organizations
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300 - 400 Employee
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Event Director & Office Manager
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Jul 2012 - 2014
•Coordinated advertising campaigns, such as “Rock the Vote,” in California to promote awareness, voter registration growth, and membership intake. •Initiated the first-ever N.A.A.C.P. voter registration vendor booth at the Los Angeles Pride event, registered 9,000+ voters. •Created and proofread press releases for nonprofit organizations and California Senator Isadore Hall. •Organized legislative banquets, such as “The Annual Legacy Hall of Fame Dinner” and “CA/HI NAACP State Conferences.” Show less
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Riverside County Board of Supervisors
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Riverside County, California
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Legislative Intern
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May 2010 - May 2012
• Coordinated and prepared board meetings • Acted as a media spokesperson on the behalf of the 1st District Board of Supervisors • Supervised Youth Advisory Council (YAC) and their community events. • Coordinated and prepared board meetings • Acted as a media spokesperson on the behalf of the 1st District Board of Supervisors • Supervised Youth Advisory Council (YAC) and their community events.
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Education
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2010 - 2012
Dr. Robert K. Jabs School of Business
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2019 - 2023
SkillBank, Paid Media Course
Digital Communication and Media/Multimedia -
2016 - 2018
Chongqing University
Master’s Degree, International Business -
2008 - 2012
California Baptist University
Bachelors of Arts, International Business
Community
