Experience

AAA National

• United States
• Consumer Services
• 200 - 300 Employee

• Manager, RAP Technology Portfolio

  • Mar 2021 - Present



The Brixton Group, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Portfolio Manager - Verizon Center of Excellence

  • Aug 2019 - May 2020

  • Placed in a critical role at Verizon in their Global Digital Solutions Center of Excellence (GDS COE), which enables, guides and then governs the software robotics automation efforts throughout the Enterprise. The GDS COE also guides the many other COEs throughout their global enterprise • • Robotic automation technologies used include Automation Anywhere RPA (Robotic Process Automation, Unattended), UI Path RDA (Robotic Desktop Automation, Attended), ChatBot, NLG (Natural Language… Show more • Placed in a critical role at Verizon in their Global Digital Solutions Center of Excellence (GDS COE), which enables, guides and then governs the software robotics automation efforts throughout the Enterprise. The GDS COE also guides the many other COEs throughout their global enterprise • • Robotic automation technologies used include Automation Anywhere RPA (Robotic Process Automation, Unattended), UI Path RDA (Robotic Desktop Automation, Attended), ChatBot, NLG (Natural Language Generation) and NLP (Natural Language Processing) • Was assigned the two largest lines of business (LOB), Verizon has five LOBs • Used Agile methods for most efforts, and generally used a combined set of management tools which included JIRA and an in-house developed Use Case management tool – DiGT, which was wholly dependent on the associated JIRA stories • Was successful enabling automation throughout the lines of businesses I was assigned, guiding them through the entire digital development life cycle as defined by the GDS COE while I was there • My engagements shorter than expected, Verizon did not renew many contracts due to COVID Show less • Placed in a critical role at Verizon in their Global Digital Solutions Center of Excellence (GDS COE), which enables, guides and then governs the software robotics automation efforts throughout the Enterprise. The GDS COE also guides the many other COEs throughout their global enterprise • • Robotic automation technologies used include Automation Anywhere RPA (Robotic Process Automation, Unattended), UI Path RDA (Robotic Desktop Automation, Attended), ChatBot, NLG (Natural Language… Show more • Placed in a critical role at Verizon in their Global Digital Solutions Center of Excellence (GDS COE), which enables, guides and then governs the software robotics automation efforts throughout the Enterprise. The GDS COE also guides the many other COEs throughout their global enterprise • • Robotic automation technologies used include Automation Anywhere RPA (Robotic Process Automation, Unattended), UI Path RDA (Robotic Desktop Automation, Attended), ChatBot, NLG (Natural Language Generation) and NLP (Natural Language Processing) • Was assigned the two largest lines of business (LOB), Verizon has five LOBs • Used Agile methods for most efforts, and generally used a combined set of management tools which included JIRA and an in-house developed Use Case management tool – DiGT, which was wholly dependent on the associated JIRA stories • Was successful enabling automation throughout the lines of businesses I was assigned, guiding them through the entire digital development life cycle as defined by the GDS COE while I was there • My engagements shorter than expected, Verizon did not renew many contracts due to COVID Show less



Spice World

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Program Manager

  • Sep 2010 - Aug 2019

  • Was a primary change agent when hired to lead and manage a group to identify, evaluate and implement an industry specific ERP solution for this growing set of four companies. The role quickly expanded to Corporate Program Manager, where I was primarily responsible for all technology efforts. • Post creating the project charter I began gathering and documenting requirements, documented existing business processes, identified weaknesses and then dove into understanding the upcoming federal… Show more • Was a primary change agent when hired to lead and manage a group to identify, evaluate and implement an industry specific ERP solution for this growing set of four companies. The role quickly expanded to Corporate Program Manager, where I was primarily responsible for all technology efforts. • Post creating the project charter I began gathering and documenting requirements, documented existing business processes, identified weaknesses and then dove into understanding the upcoming federal requirements for produce companies –the Produce Traceability Initiative (PTI) • Led the organization through becoming PTI compliant which included product case and pallet labeling changes, EDI A/P and A/R, product lot strategies and other process changes or creation to ensure product traceability from the field to the shelf. • Post extended assessments, selected an industry specific ERP and began managing the custom software development necessary efforts pre-implantation – a set of projects that primarily lasted Fifteen months • Defined and managed the hands-on structured ERP implementation resulting in the successful use of the new solution, which simplified and created business processes, improved departmental effectiveness, increased effective inventory and order traceability and streamlined communication of departmental progress on their business-critical tasks. • Personally configured and managed the on premises infrastructure for the ERP which has a MS SQL backend, a pool of MS terminal servers and runs in our Windows domain, accessed by SQL remote app or RDP sessions through the WAN from our California facility • Managed and wrote SQL reports delivered through SSRS • Migrated the enterprise to Office 365 from an on prem Exchange environment, which I managed for the years prior to migration • Managed all technologies – from PLCs in the production lines to racks of servers that were critical Show less • Was a primary change agent when hired to lead and manage a group to identify, evaluate and implement an industry specific ERP solution for this growing set of four companies. The role quickly expanded to Corporate Program Manager, where I was primarily responsible for all technology efforts. • Post creating the project charter I began gathering and documenting requirements, documented existing business processes, identified weaknesses and then dove into understanding the upcoming federal… Show more • Was a primary change agent when hired to lead and manage a group to identify, evaluate and implement an industry specific ERP solution for this growing set of four companies. The role quickly expanded to Corporate Program Manager, where I was primarily responsible for all technology efforts. • Post creating the project charter I began gathering and documenting requirements, documented existing business processes, identified weaknesses and then dove into understanding the upcoming federal requirements for produce companies –the Produce Traceability Initiative (PTI) • Led the organization through becoming PTI compliant which included product case and pallet labeling changes, EDI A/P and A/R, product lot strategies and other process changes or creation to ensure product traceability from the field to the shelf. • Post extended assessments, selected an industry specific ERP and began managing the custom software development necessary efforts pre-implantation – a set of projects that primarily lasted Fifteen months • Defined and managed the hands-on structured ERP implementation resulting in the successful use of the new solution, which simplified and created business processes, improved departmental effectiveness, increased effective inventory and order traceability and streamlined communication of departmental progress on their business-critical tasks. • Personally configured and managed the on premises infrastructure for the ERP which has a MS SQL backend, a pool of MS terminal servers and runs in our Windows domain, accessed by SQL remote app or RDP sessions through the WAN from our California facility • Managed and wrote SQL reports delivered through SSRS • Migrated the enterprise to Office 365 from an on prem Exchange environment, which I managed for the years prior to migration • Managed all technologies – from PLCs in the production lines to racks of servers that were critical Show less



UST

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• PPM Advisory Consulant - WalMart Corporate PMO

  • Apr 2010 - Nov 2010

  • Placed on site at Walmart in their PMO, which had over 700 PMs reporting through it, to advise technical projects through processes beginning at inception and continually improve the massive PMO • Included but not limited to Project planning and control services (i.e., critical path scheduling using Clarity and Open Workbench, risk management, management reporting, monitoring and controlling project performance, training, mentoring, and support) for one of industry's largest and most… Show more • Placed on site at Walmart in their PMO, which had over 700 PMs reporting through it, to advise technical projects through processes beginning at inception and continually improve the massive PMO • Included but not limited to Project planning and control services (i.e., critical path scheduling using Clarity and Open Workbench, risk management, management reporting, monitoring and controlling project performance, training, mentoring, and support) for one of industry's largest and most successful IT organizations. • Process creation/improvements that simplified management across the PMO Show less • Placed on site at Walmart in their PMO, which had over 700 PMs reporting through it, to advise technical projects through processes beginning at inception and continually improve the massive PMO • Included but not limited to Project planning and control services (i.e., critical path scheduling using Clarity and Open Workbench, risk management, management reporting, monitoring and controlling project performance, training, mentoring, and support) for one of industry's largest and most… Show more • Placed on site at Walmart in their PMO, which had over 700 PMs reporting through it, to advise technical projects through processes beginning at inception and continually improve the massive PMO • Included but not limited to Project planning and control services (i.e., critical path scheduling using Clarity and Open Workbench, risk management, management reporting, monitoring and controlling project performance, training, mentoring, and support) for one of industry's largest and most successful IT organizations. • Process creation/improvements that simplified management across the PMO Show less



Vaco Technology

• Program/Project Manager

  • Dec 2009 - Feb 2010



Florida Extruders International/HH Corp

• Managing Consultant

  • Feb 2009 - Sep 2009

  Entered into a short term contract to assist the organization manage several business critical projects, which were all sucessful efforts and exceeded expectations. Entered into a short term contract to assist the organization manage several business critical projects, which were all sucessful efforts and exceeded expectations.



Westgate Resorts

• United States
• Hospitality
• 700 & Above Employee

• Manager, Solution Design PMO

  • Apr 2008 - Oct 2008

  • Was a primary change agent during the organization’s adoption of the Rational Unified Process (RUP) • Managed a group of resources that consisted of Business Analysts and Project Managers through a PMO, which primarily used Rational Requisite Pro and Microsoft Project as management tools • Successfully managed development of proprietary web applications and sites from requirements gathering to deployment that face both internally and externally, many of which are revenue generating •… Show more • Was a primary change agent during the organization’s adoption of the Rational Unified Process (RUP) • Managed a group of resources that consisted of Business Analysts and Project Managers through a PMO, which primarily used Rational Requisite Pro and Microsoft Project as management tools • Successfully managed development of proprietary web applications and sites from requirements gathering to deployment that face both internally and externally, many of which are revenue generating • Contributed heavily while setting the organization’s RUP standards and mentored resources across the organization through the change • Managed multiple business critical projects simultaneously, including those that ensured organizational compliance with standards, including the PCI compliance effort • Managed development efforts through the entire SDLC, using both familiar and new technologies including ColdFusion, Java, Flex, XML, Flash, HTML and CSS integrated with an Oracle backend • Managed the development, enhancements, deployment and support of interactive kiosks distributed nationally and managed remotely. These included virtual tours of 31 resorts, vacation calculators that outlined extended savings when choosing to become an Owner of a timeshare and devices that displayed the current number of owners by zip or postal code. • Worked closely with project stakeholders including Executive Management while gathering project requirements, creating the vision document, through Use Case development/review, and communicated project status through the rest of the lifecycle appropriately

• Project Manager, Web

  • May 2006 - Apr 2008



American Healthcare Providers

• Director, Technical Services

  • Jul 2003 - Feb 2006

  • Responsible for business process improvement efforts as well as general business impact analysis and needs assessment • Ecommerce solution definition/implementation and technical infrastructure/management. • Managed development of proprietary web applications and sites • Contributed heavily during corporate restructuring to assure objectives were met effectively. • Worked closely with partners to ensure solution resiliency and quality service delivery • Ensured… Show more • Responsible for business process improvement efforts as well as general business impact analysis and needs assessment • Ecommerce solution definition/implementation and technical infrastructure/management. • Managed development of proprietary web applications and sites • Contributed heavily during corporate restructuring to assure objectives were met effectively. • Worked closely with partners to ensure solution resiliency and quality service delivery • Ensured infrastructure’s interoperability with corporate partner facilities for a seamless customer experience Show less • Responsible for business process improvement efforts as well as general business impact analysis and needs assessment • Ecommerce solution definition/implementation and technical infrastructure/management. • Managed development of proprietary web applications and sites • Contributed heavily during corporate restructuring to assure objectives were met effectively. • Worked closely with partners to ensure solution resiliency and quality service delivery • Ensured… Show more • Responsible for business process improvement efforts as well as general business impact analysis and needs assessment • Ecommerce solution definition/implementation and technical infrastructure/management. • Managed development of proprietary web applications and sites • Contributed heavily during corporate restructuring to assure objectives were met effectively. • Worked closely with partners to ensure solution resiliency and quality service delivery • Ensured infrastructure’s interoperability with corporate partner facilities for a seamless customer experience Show less



TeleComputing

• Norway
• IT Services and IT Consulting
• 1 - 100 Employee

• U.S. Manager, Systems Consulting

  • Jan 2000 - Jul 2003

  • Responsible for effective International project sponsoring/project management for TeleComputing, the world's first and leading enabler of private-label hosted application services, now known as Software as a Service (SaaS) • Successfully managed Joint Software Development Projects (JDP) with corporate partners Microsoft and Citrix, for both Windows and Exchange 2000 in the hosted environment, now globally distributed • Regularly managed projects/efforts with Corporate Partners including… Show more • Responsible for effective International project sponsoring/project management for TeleComputing, the world's first and leading enabler of private-label hosted application services, now known as Software as a Service (SaaS) • Successfully managed Joint Software Development Projects (JDP) with corporate partners Microsoft and Citrix, for both Windows and Exchange 2000 in the hosted environment, now globally distributed • Regularly managed projects/efforts with Corporate Partners including Microsoft, Citrix and Cisco • Managed multiple Consulting engagements simultaneously, primarily consisting of full life cycle software development projects, web application development, process improvement and Data Center/network design for private label relationships • Accountable for Pre-Sales Engineering and Project Management Teams as direct reports while supervising ongoing Customer care and managing business critical projects • Created and managed the corporate PMO, which established and/or improved corporate processes and policies resulting in a measurable increase in project effectiveness and improved service delivery • Managed software development projects (SDLC, RUP, .NET provisioning framework, Etc.) included both subscription and publicly available applications that interact with staple products like Microsoft Exchange, OWA, SQL and CRM suites Show less • Responsible for effective International project sponsoring/project management for TeleComputing, the world's first and leading enabler of private-label hosted application services, now known as Software as a Service (SaaS) • Successfully managed Joint Software Development Projects (JDP) with corporate partners Microsoft and Citrix, for both Windows and Exchange 2000 in the hosted environment, now globally distributed • Regularly managed projects/efforts with Corporate Partners including… Show more • Responsible for effective International project sponsoring/project management for TeleComputing, the world's first and leading enabler of private-label hosted application services, now known as Software as a Service (SaaS) • Successfully managed Joint Software Development Projects (JDP) with corporate partners Microsoft and Citrix, for both Windows and Exchange 2000 in the hosted environment, now globally distributed • Regularly managed projects/efforts with Corporate Partners including Microsoft, Citrix and Cisco • Managed multiple Consulting engagements simultaneously, primarily consisting of full life cycle software development projects, web application development, process improvement and Data Center/network design for private label relationships • Accountable for Pre-Sales Engineering and Project Management Teams as direct reports while supervising ongoing Customer care and managing business critical projects • Created and managed the corporate PMO, which established and/or improved corporate processes and policies resulting in a measurable increase in project effectiveness and improved service delivery • Managed software development projects (SDLC, RUP, .NET provisioning framework, Etc.) included both subscription and publicly available applications that interact with staple products like Microsoft Exchange, OWA, SQL and CRM suites Show less



Paranet Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jun 1998 - Jan 2000

  • Created processes that increased service delivery effectiveness and controlled costs • Managed projects that included enterprise Y2K, BCP, DR and detailed technical assessments/retrofits. • Responsible for all phases of business continuity projects including scope, business impact analysis, plan creation, testing and training. • Management responsibilities included project time and cost estimates, budget projections and reconciliation, resource management, conflict resolution… Show more • Created processes that increased service delivery effectiveness and controlled costs • Managed projects that included enterprise Y2K, BCP, DR and detailed technical assessments/retrofits. • Responsible for all phases of business continuity projects including scope, business impact analysis, plan creation, testing and training. • Management responsibilities included project time and cost estimates, budget projections and reconciliation, resource management, conflict resolution, project slippage control, project change control, risk management, client satisfaction, technical documentation and project leveling. Show less • Created processes that increased service delivery effectiveness and controlled costs • Managed projects that included enterprise Y2K, BCP, DR and detailed technical assessments/retrofits. • Responsible for all phases of business continuity projects including scope, business impact analysis, plan creation, testing and training. • Management responsibilities included project time and cost estimates, budget projections and reconciliation, resource management, conflict resolution… Show more • Created processes that increased service delivery effectiveness and controlled costs • Managed projects that included enterprise Y2K, BCP, DR and detailed technical assessments/retrofits. • Responsible for all phases of business continuity projects including scope, business impact analysis, plan creation, testing and training. • Management responsibilities included project time and cost estimates, budget projections and reconciliation, resource management, conflict resolution, project slippage control, project change control, risk management, client satisfaction, technical documentation and project leveling. Show less



Inacom Information Systems Corporation

• Project Manager/Senior Systems Engineer

  • Jan 1998 - Jun 1998

  • Technical project manager and Senior Technical Consultant during the Royal Caribbean Cruises' Corporate Refresh Project • Project consisted of a 2750 desktop computer upgrade/rollout, STUN configuration on all ships to enable ATM Machines and e-mail communication remotely, a Novell to Windows NT migration of 140+ Servers and comprehensive disaster recovery planning for the corporate offices and shipside. • Continued to provide guidance to Royal Caribbean post separating from Inacom • Technical project manager and Senior Technical Consultant during the Royal Caribbean Cruises' Corporate Refresh Project • Project consisted of a 2750 desktop computer upgrade/rollout, STUN configuration on all ships to enable ATM Machines and e-mail communication remotely, a Novell to Windows NT migration of 140+ Servers and comprehensive disaster recovery planning for the corporate offices and shipside. • Continued to provide guidance to Royal Caribbean post separating from Inacom



Anderson Consulting

• France
• 1 - 100 Employee

• IS Coordinator

  • Apr 1997 - Jan 1998

  • Engaged on a short-term contract as the I.S. coordinator at The Motorola Corporate Headquarters for the Americas. • Duties included but were not limited to establishing project processes and reporting structure, managing internal resources, retrofitting e-mail services, configuring NT Servers and Workstations, training staff members, migrating users from Macintosh to NT based workstations, and setting standards for the organization's network usage. • Engaged on a short-term contract as the I.S. coordinator at The Motorola Corporate Headquarters for the Americas. • Duties included but were not limited to establishing project processes and reporting structure, managing internal resources, retrofitting e-mail services, configuring NT Servers and Workstations, training staff members, migrating users from Macintosh to NT based workstations, and setting standards for the organization's network usage.



CECOM, Inc.

• Coral Springs, FL

• Business Analyst/Network Administrator

  • May 1995 - Feb 1997

  • Formed this corporation and worked as an independent Consultant/Contractor • Designed, installed and/or supported over 100 networks for The School Board of Broward County • Formed this corporation and worked as an independent Consultant/Contractor • Designed, installed and/or supported over 100 networks for The School Board of Broward County



United Nations Environment Programme

• Project Manager - Technology

  • May 1993 - Apr 1995

  • Supervised a technical staff of 12 while working closely with the Director of UNEP. • Was responsible for installing/maintaining the LAN/WAN environment, general troubleshooting, advising staff members, setting up International Video-Teleconferencing, and handling daily computer related issues. • Project leader for special events such as UNEP Inner City Music Competition, Earth Run, Distance Learning, and several UNICEF events. • Supervised a technical staff of 12 while working closely with the Director of UNEP. • Was responsible for installing/maintaining the LAN/WAN environment, general troubleshooting, advising staff members, setting up International Video-Teleconferencing, and handling daily computer related issues. • Project leader for special events such as UNEP Inner City Music Competition, Earth Run, Distance Learning, and several UNICEF events.