General Manager Operations & Marketing

• Apr 2022 - Present

Operations Manager

• Jul 2019 - Apr 2022

✓ Support & Coach sales, development & support teams in various states & countries✓ Create & Support a culture of continued development ✓ Contribute to the roadmap to drive business growth & strategic partnerships✓ Work closely with partners to gain insights into their business and expand our product range✓ Ensure compliance requirements are met & risk management strategies implemented✓ Act as a reference point between customers & sales staff✓ Provide competitor analysis & objection handling techniques✓ Develop & implement reporting for customers & stakeholders✓ Social media analysis & marketing✓ Drive effective planning to ensure development teams prioritized their workload✓ Build SOPs (Standard Operating Procedures)✓ Ensure KRAs & KPIs are met Show less

Business Sales Coach

• Feb 2008 - May 2022

✓ Solutions Focused Coaching ✓ Assisting individuals in establishing their business and creating growth ✓ Solutions Focused Coaching ✓ Assisting individuals in establishing their business and creating growth

Learning Consultant, Regulatory Compliance

• Nov 2017 - Oct 2021

✓ Leading learning initiatives and projects✓ Contribute to the establishment and maintenance of Learning Allocation Governance Framework for all regulatory learning in Suncorp✓ Respond to audit of training requirements including regulators, external and internal audit✓ Contribute to management and monitoring of relationships with preferred suppliers to ensure quality, service levels and maintenance of learning✓ Develop effective relationships with Risk, Legal and Compliance as required✓ Respond to complex education and training plan queries from internal and external learners✓ Build and seek to improve systems and processes to support effective governance and monitoring✓ Act as Leader Learning Regulatory Compliance delegate as appropriate Show less

Compliance Integration Adviser - Coaching

• Jul 2016 - Oct 2017

All advice types & coaching for consequence management, change management, ongoing requirements✓ Created and implemented coaching packages for un-compliant specialists✓ Created and implemented quarterly compliance seminars✓ Direct communication with stakeholders and clients to provide coaching assistance✓ Reviewed and signed off scripting for Contact Centers ensuring compliance and regulatory requirements✓ Coaching and Training for compliance to Contact Centers✓ Project Management of Contact Center inititatives✓ Assist in Lean projects for ID verification in Contact Centers Show less

Training Consultant

• May 2015 - Jul 2016

✓ Created training material for Financial Advisors✓ Created and implemented coaching packages for uncompliant agents✓ Created and implemented quarterly compliance seminars✓ Direct communication with stakeholders and clients to provide coaching assistance

Senior Sales Coach

• Aug 2011 - May 2015

Suncorp Group is the leading provider of general insurance, banking, life insurance and wealth management in Australia and New Zealand. As a Senior Sales Coach, I foster and contribute to a working environment that encourages teamwork, information exchange, a focus on customer service and the achievement of organisational excellence. My key responsibilities in this role are:✓ Develop and maintain customer relations✓ Liaise with multiple departments✓ Working with daily KRA’s and Targets✓ Participation in Removing the Blockages✓ Participation in the Employee Promise✓ Customer at the Forefront champion✓ Drive team competitions based upon KRA’s✓ Elevate Zone Nominee for 10 months (PI Sales Rewards program)✓ Direct Life High Achievers Conference attendee✓ Coaching and Training new and existing staff✓ Support to team leaders✓ Sales trainer for Commercial Insurance Adelaide✓ Quality assurance champion Show less

Senior Sales Consultant/ Assistant Trainer & Call Coach

• Mar 2004 - Jul 2011

Senior Sales Consultant 2009 – 2011 Senior Sales Consultant/ Assistant Trainer & Call Coach 2006 – 2007 Loyalty Sales Consultant 2004 – 2006 ✓ Awarded Top Gun award after consistently exceeding all KPIs and targets, achieving the highest outbound sales nationwide in 2006 and 2007, doubling sales every second week ✓ Ranked 15th out of 300 sales consultants nationwide for renewing memberships, achieving the number one renewalist rank in 2006 and 2007 ✓ Effectively managed databases of up to 2,500 customers ✓ Recognised as an effective mentor and trainer for new and under performing staff, running official seminars and providing informal one on one support ✓ Appointed to act as a Member Services Representative, managing any escalated complaints or queries, due to thorough understanding of organisation’s products, terms and conditions ✓ Provided high level advice and support to senior management, striving for continual improvement within the call centre Show less

National Operations Manager/Business Development Manager

• Mar 2009 - Sep 2010

I assisted in establishing the company to provide clients with recommendations about which RTOs in the Victorian market provide high quality, relevant services for their training needs. I successfully grew the business from one RTO to over thirty, providing seminars for Centrelink Expos and running meetings for Job Search Agency clients. I also drove significant growth in student base, signing up 50 per month, using money from each new student to assist struggling students in India with school fees. Show less

School Coordinator

• Feb 2008 - Jul 2009

As a School Coordinator, I effectively managed a school of 200 students, teaching English classes, interviewing and training new teachers and liaising with translators and parents. I also successfully established and maintained school curriculum for EWHA and ETBT English Institute, growing intake from 10 to 100 pupils. As a School Coordinator, I effectively managed a school of 200 students, teaching English classes, interviewing and training new teachers and liaising with translators and parents. I also successfully established and maintained school curriculum for EWHA and ETBT English Institute, growing intake from 10 to 100 pupils.

NSW State Manager / Area Manager

• Feb 2003 - Sep 2004

During this time, I successfully established and ran the business, including servicing AC&T’s Origin Energy direct sales contract. My key achievements in this role were: ✓ Maintained best sales figures in the country throughout the whole period ✓ Received Achievement Award from AC&T for highest number of sales in one day ✓ Managed a team of up to 35 staff, performing all HR, training and payroll duties ✓ Arranged all transport requirements, including company vehicles and interstate trips Show less

IT Consultant & Administrator

• Jan 2001 - Jun 2002

✓ Network repairs ✓ Implementing new software ✓ Database integration ✓ Assisting customers with access issues ✓ Customer inquiries ✓ Network repairs ✓ Implementing new software ✓ Database integration ✓ Assisting customers with access issues ✓ Customer inquiries

Assistant Manager

• Feb 1999 - Jun 2001

Deliveries Stock take Managing new clients Deliveries Stock take Managing new clients