Experience

Sentinels

• Netherlands
• Financial Services
• 1 - 100 Employee

• Sales Director

  • Mar 2022 - Present

  Sentinels empowers compliance officers and supports financial institutions on their journey to deliver highly scalable services. Manually performing AML operations and transaction monitoring is no longer sufficient or secure. Sentinels increases growth, decreases operational costs and ensures customer satisfaction. Sentinels challenges the status-quo by replacing too-lean and too-rigid business rules with machine learning (ML) models and an investigator-centric approach. Sentinels converts your current compliance efforts into data-driven confident decision resulting in faster and more efficient case management and risk assessment. Sentinels is ISO 27001 certified and was designed and developed to meet the strictest regulatory requirements in Europe.



DiPocket Group

• Lithuania
• Financial Services
• 1 - 100 Employee

• Director Of Business Development

  • Dec 2020 - Mar 2022

  • Accountable for managing the new business sales lifecycle from initial discussion through to contract implementation including completion of due diligence and KYB checks to manage corporate risk. • Identifying new verticals through the optimisation of market analytics and insight. • Demonstrating industry expertise and consultative solution selling to consistently achieve targets and KPI’s. • Actively listening to client requirements before presenting innovative solutions to exceed client expectations. • Identifying market leads and innovative revenue generation opportunities through robust marketing and sales techniques. • Supporting business generation activity including compiling information for RFI (Request for Information) and RFP (Request for Proposal) and setting up bespoke demonstrations. • Optimised profitability through brand development, sales and marketing strategies and business development plans. • Providing pivotal input into business development strategies, sales planning, pricing models and marketing materials. • Compiling, analysing and disseminating weekly sales reports to board level stakeholders. • Representing the business at trade and networking events, demonstrating excellent presentation and communication skills liaising with stakeholders across all levels with the ability to influence and communicate effectively to a range of audiences.



Kani

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Chief Commercial Officer

  • Sep 2018 - Jun 2020

  Joined the business at the start-up stage and achieved the first break-even month within the first year of trading. • Achieved initial 2019 annual target within the first quarter of the year and went on to smash the annual targets. • Successfully expanded the business and established new markets across multiple European locations, ASIA, Middle East, Australia and the USA within 12 months of being with the business. • Devised and managed periodic sales plans to drive short- and long-term strategy achievement. • Optimised market insight and research data to define and executive product roadmaps. • Led and engaged with internal team members driving knowledge and skill development. • Identified alternative prospect pipelines and established outbound and inbound leads. • Project managed all sales activities and events to maximise brand exposure and established solid prospect leads. • Managed commercial budgets including forecasting, cost control, ROI and reporting.



Global Processing Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head of Product & Pre-Sales

  • Nov 2016 - Aug 2018

  As Head of Product & Pre-Sales my duties include coordinating technical pre-sales activities by transferring industry, technical and product knowledge to customers via good written, verbal and presentation skills to ensure that the GPS offering can deliver on the customer requirements. In addition to working closely with the Business Development team I also oversee customer projects from start to finish ensuring we provide a tailored solution to suit their market requirements and most importantly making sure this is delivered within the clients expectations. • Leadership accountability for the GPS product portfolio and all pre-sales activities to achieve challenging targets and KPI’s.• Delivered strategic input into corporate planning and international growth strategies.• Facilitated and supported all pre-sales activity and worked collaboratively with Business Development and Sales teams to optimise prospect and existing client account growth.• Demonstrated outstanding industry, technical and product knowledge and delivered comprehensive presentations to prospects and clients as part of the pre-sales process.• Provided technical product input across all RFI and RFP requests and technical qualification of sales opportunities.• Orchestrated the development of product portfolio expansion in line with customer requirements and market demands.• Devised and executed SOW (Statement of Works) and POC (Proof of Concept) to confidently demonstrate GPS solution compatibility with client requirements.• Managed complete project lifecycles from initial scope through to hand over to Service Functions for live implementation.

• Head of Account Management

  • Nov 2014 - Nov 2016

  Heading up the Relationship Management team my role was to lead the way with customer experiences and engagement with high net-worth clients, taking a holistic and strategic approach to accounts. Working with a collaborative and integrated approach to deliver best-in-class customer solutions this position brought a high-level of customer contact and interaction from regular onsite visits to attending industry exhibitions. •• Nurtured a high-performance Relationship Management team to deliver outstanding first-class client service.• Evaluated business performance to identify and target key areas for growth, understanding and interpreting the industry landscape and trends while monitoring and mitigating associated risks.• Optimising multiple sales and business development techniques to achieve maximal account profitability.• Employed extensive client management skills to build excellent rapport with key decision makers driving revenue generation, account growth and retention.• Established relationships with worldwide colleagues to sell services including payment processing, fraud and AML software.• Demonstrated a confident approach to strategic and commercial decision making and negotiation.• Worked consultatively with clients to elicit key requirements and led the scoping and development of technology to deliver transformative solutions to a number of world leading FinTech organisations in Europe.• Solution implementations resulted in significant client impacts with one client becoming the UK’s first FinTech Unicorn and one winning the Best British Bank award for 3 consecutive years.

• Implementation Manager

  • Nov 2013 - Nov 2014

  Working for one of the UK’s leading prepaid card companies my duties include seeing the implementation of new clients on to its market leading card processing platform. Strong generic project management and relationship management skills are essential in my role as Implementation Manager as I am responsible for taking clients from sales to go-live and managing all aspects of that process.My hands on approach in this role has allowed me to deliver my clients expectations on time and efficiently whilst always ensuring i build a good rapport with each individual. • Preparation and management of project plan from project inception to completion.• Management of key activities and dependencies within the project plan.• Management of deliverables from the internal technology team to meet the project plan• Exception and issue reporting to senior management of the business, and risk/issue management and resolution skills.• Management of regular update meetings with the client (Face to Face & Conference Calls).• Excellent people skills and customer relationship management skills.• Process improvement. • Program Management.• Setting up clients programs within the GPS test and production environments.



IDT Finance

• Gibraltar
• Banking
• 1 - 100 Employee

• Implementation Associate

  • Nov 2012 - Nov 2013

  In this role I was responsible for the implementation of Visa and MasterCard projects for new and existing BIN Sponsorship deals. Working on internal projects, I worked with members of the Compliance and Operations Teams internally, with Visa, MasterCard, clients and other third parties externally. • Centre of excellence for Visa and MasterCard issuing products and other Visa and MasterCard related projects. • Initiate projects with Visa or MasterCard for new card programmes and/or to amend and maintain existing Visa BINs and account ranges or MasterCard BINs and Sub Bins. • See the BIN deals through from initiation to completion and post completion maintenance for technical aspects. • Liaise with Relationship Managers BIN Sponsorship and the Business Development Team BIN Sponsorship to co-ordinate implementation of new White label programmes. • Liaise with MasterCard and VISA (or other relevant card scheme) with a view to understanding their policies, technical set-up, processes and requirements. • Coordinate integration projects and liaise with the Development and CNS Teams on the integration with third parties such as Load Channels, Processors etc. • Set up chip profiles and settlement structures for clients. • Maintenance of project documentations such as project plans and workbooks.



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Leader

  • Jun 2006 - Nov 2012

  Working as a Project Leader in the Implementation Team my role was to work closely with acquiring banks running projects to set up new and existing merchants POS terminals and software to ensure they are compliant with Scheme Regulations. This role requires great organisation skills, technical skills, excellent people skills and a confident manor. While in this role I was also involved in a project for the Olympics, I was working on behalf of Visa to set up all participating concessions at the games with the facility to accept Visa payments including Contactless through their POS terminals. This included me being present at the 2012 Olympic Games as an Ambassador for Visa to ensure that there were no issues with the terminals and to promote the use of Contactless payment cards and NFC. • Organising and running conference calls and face to face meetings with clients. • Liaising with MasterCard and Visa to get the merchants POS solutions accredited and ensuring they are Scheme compliant. • Extensive knowledge of Acquiring and issuing products and systems. • Provide monthly BIN table updates to all Payment Service Providers and ensuring the BIN ranges are maintained. • Weekly update meetings with the Acquiring banks and clients. • Good knowledge of APACS & FIME regulations. • A high level of knowledge of our processing platforms (MSIP, EMAX & Omnipay). • Being the point of contact for all clients from start to finish of the accreditation project. • Generating test scripts to allow Payment Service Providers to test their software before going live. • Ensuring that all parties involved are managed correctly and have schedules to prevent any knock on effects. • Monitoring merchants processing once live to ensure they are compliant. • Ensuring a good relationship is kept with all parties at all times.