Experience

ShopperTrak

• Switzerland
• Information Technology & Services
• 100 - 200 Employee

• Customer Support Analyst

  • Apr 2018 - Present

  • Identified ways to streamline common requests and improve support processes to better serve customers' needs.• Followed up on outstanding technical concerns to affect timely resolutions and restore customer confidence.• Identified support trends from calls and reported information to management to help coordinate p proactive responses.• Performed needs analysis and presented options based on findings to help customers make decisions.• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Informed customers about billing procedures, processed payments and provided payment option setup assistance. Show less

• Administrative Coordinator

  • Sep 2014 - Mar 2018

  ShopperTrak helps retailers, malls and entertainment venues around the globe understand when shoppers are coming in their doors, where they’re going, and how to make the most of that information.Our solutions increase traffic, conversion rates and transaction size. In short, we are in the business of improving effectiveness and profitability.



Saanjanika International / Copal Partners

• Dubai - UAE

• Office Manager

  • Sep 2010 - Jul 2014

  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. • Maintained impeccable office organization to support efficiency, professionalism and performance objectives. • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices. • Monitored payments due from clients and promptly contacted clients with past due payments. • Implemented corporate or departmental policies, procedures and service standards in conjunction with management. • Consulted with management to resolve equipment performance and output quality problems. Show less



M&M Dental Associates

• Bombay - India

• Sales Support Executive

  • Jun 2007 - Feb 2010

  • Oversaw sales support team projects and implemented methods to improve efficiency and service levels. • Cultivated and maintained lasting relationships with clients while providing exceptional sales service. • Trained sales team and offered resources to sharpen skills and discover opportunities for growth. • Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies. • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development. • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns. Show less



Clara International Beauty Group

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Counselor cum Sales Executive

  • Jul 2005 - May 2007

   Participated in the business development function by counseling and creating awareness about the company’s beauty training courses  Resolved customer complains, and worked towards building a process-oriented culture in the office, resulting in better customer satisfaction  Prepared and presented weekly MIS to the top management; also handled scheduling, and all internal & external communication for the office  Participated in the business development function by counseling and creating awareness about the company’s beauty training courses  Resolved customer complains, and worked towards building a process-oriented culture in the office, resulting in better customer satisfaction  Prepared and presented weekly MIS to the top management; also handled scheduling, and all internal & external communication for the office