Experience

SMART Learning Center LLC

• United States
• E-learning
• 1 - 100 Employee

• Lead Teacher

  • Oct 2022 - Present

  Chicago, Illinois, United States



DISCOVER MUSIC DISCOVER LIFE, INC.

• United States
• 1 - 100 Employee

• Academic Instructor

  • Aug 2022 - Mar 2023



City Year Tulsa

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Americorps Member

  • Jul 2021 - Jun 2022

  I serve as both the social-emotional learning and corps council coordinator roles as a representative for my school team. I partner with a Teach for America member working in 4 different eighth grade pre-algebra classes. I focus in on the attendance, behavioral, and course content improvement. I do this by working directly with about 45 students over my classes to tutor and mentor them, but do also practice whole class support.



MassMutual

• United States
• Financial Services
• 700 & Above Employee

• Computer Consultant

  • Jan 2017 - May 2021

  Springfield, Massachusetts Area Provided quality care over the phone, to internal clients, to resolve level 1 and 2 technical issues Provided hardware and software support, in person and remotely Coordinated trainings on application and device best practices Collaborated across teams to develop new technical skills and implement them on my own team Supervised call center employees as a technical advisor Oversaw technical aide for a team of 40 business partners Analyzed weekly reports to implement proactive… Show more Provided quality care over the phone, to internal clients, to resolve level 1 and 2 technical issues Provided hardware and software support, in person and remotely Coordinated trainings on application and device best practices Collaborated across teams to develop new technical skills and implement them on my own team Supervised call center employees as a technical advisor Oversaw technical aide for a team of 40 business partners Analyzed weekly reports to implement proactive measures Show less



UserTesting

• United States
• Software Development
• 700 & Above Employee

• Quality Assurance Tester

  • Jan 2014 - Feb 2019

  Ran over 20 tests on websites and pages submitted for review Critiqued design and navigation to make it more appealing and functional for users Directed web designers on implantation of updates and features



MCDONALDS FAMILY RESTAURANT

• United States
• Restaurants
• 1 - 100 Employee

• Crew Member

  • Jul 2015 - Oct 2016

  Provided a clean and welcoming environment Handled incoming and customer funds, while maintaining my station



Six Flags New England

• Ride Operator

  • Apr 2014 - Sep 2014

  Entertain guests while providing a safe and clean environment