Experience

MUJI Europe Holdings Limited

• United Kingdom
• Retail
• 100 - 200 Employee

• Roaming Store Manager

  • Feb 2020 - Present

  As Roaming Store Manager, I assist with store operations, working closely, whit our area manager. I support specially MUJI online, to help the brand to become a signature brand in e-commerce.

• Store Manager at MUJI Carnaby Street

  • Dec 2018 - Feb 2020

  I run the store in a professional and customer service oriented way, overseeing the store's daily operations. As MUJI Retail Store Manager, I supervise the operational and organizational standards of the store. Undertaking administrative tasks, monitoring inventory levels, and developing business strategies.During my MUJI Carnaby and Guildford experience, I improved customer service satisfaction, positioning both stores from the bottom to the top on our Mystery Shopper score; I enhance high store standards, achieving 97% in our audits and I meet monthly sales goals, ameliorating sales.Key Responsibilities:- Deliver excellent service to ensure high levels of customer satisfaction.- Motivate the sales team to meet sales objectives by training and mentoring staff. Implementing my NLP knowledge and leading with the example.- Create business strategies to attract new customers, expand store traffic, and enhance profitability with Design Thinking- Hire, train, and oversee new staff.- Respond to customer complaints and concerns in a professional manner.- Ensure store compliance with health and safety regulations.- Develop and arrange promotional material and in-store displays.- Prepare detailed reports on buying trends, customer requirements, and profits.- Undertake store administration duties such as managing store budgets and updating financial records.- Monitor inventory levels and order new items. Show less

• Store Manager at MUJI Guildford

  • Jul 2018 - Dec 2018



kikki.K

• Australia
• Retail
• 100 - 200 Employee

• Supervisor at Kikki-K Covent Garden Flagship Store

  • Jun 2017 - Jul 2018

  - Creating a positive and driven work environment to reach and exceed our brand KPI's, planning and implementing strategies to attract customers. - Dealing with the store, taking care of daily customer service operations including daily team brief planning, promotions/incentives communication, visual merchandising, customer service, till maintenance, stationery & supplies, signage, training, sales processes, orders, and payments. - Provide relevant formal & informal feedback on staff performance based on personal observation, escalating when necessary, and identify hiring and training needs. - Track the progress of daily, weekly, monthly, quarterly, and annual objectives – generating reports for the managers. - Leading the team and effectively delegating responsibility to team members, ensuring tasks are completed to the required standard. - Monitoring and maintaining the store inventory ensuring the best visual merchandising. - Coaching, training, and developing a team to their full potential. Show less



Lifang UK

• United Kingdom
• Architecture and Planning
• 1 - 100 Employee

• Assistant Project Manager

  • Feb 2017 - Jun 2017

  - Supporting both, the Marketing and Sales Director and the Senior Project Manager. - Coordinating and managing the project from inception to completion - Monitoring operating costs, budgets, and resources. - Suggest sales training programs and techniques - Carry out daily operational tasks in an effective and timely manner - Communicate with clients and evaluate their needs. - Analyze consumer behavior and adjust product positioning. - Problem solves issues and suggests ways to improve the project. Handle customer complaints. Show less



Ubiqus

• France
• Translation and Localization
• 200 - 300 Employee

• Technical Assistant (Freelance)

  • Apr 2016 - Feb 2017

  I worked for the main British interpretation provider. In this company I developed two kinds of work, I supported the transcriptions of outstanding hearings with records and notes. Also, I assisted the AV Technicians in big events like: - Words of Peace Global at Wembley (London) 17 and 18 of June 2016 - more than 1000 pax. - 18th Annual Africa Energy Forum at Intercontinental O2 (London) 22, 23 and 24 of June 2016 - more than 1000 pax. - AWS Global Summits 2016 at ExCel (London) 6 and 7 of July 2016 - more than 600 pax - The Marketing Society, Annual Dinner at Supernova (London) 17 of November 2016 - more than 650 pax. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista & Supervisor

  • Nov 2013 - Apr 2015

  - Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. - Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. - Anticipates customer and store needs by constantly evaluating environment and customers for cues. - Make sure all employees adhere to company´s policies and guidelines. - Conduct regular audits to ensure the store is functional and presentable. - Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. - Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. - Create reports, analyze and interpret retail data, like revenues, expenses, and competition. Show less



Pecha Kucha Night Sevilla

• Sevilla y alrededores, España

• Co Project Manager

  • Feb 2007 - Mar 2013

  PechaKucha 20x20 is a simple presentation format where you show 20 images, each for 20 seconds. The images advance automatically and you talk along to the images for 2'40'' in total. - Understand requirements for each event - Plan event with attention to financial and time constraints - Book venues and schedule speakers - Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost - Negotiate with vendors to achieve the most favorable terms - Hire personnel - Manage all event operations (preparing venue, invitations etc.) - Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards - Oversee event happenings and act quickly to resolve problems - Evaluate event’s success and submit reports Show less



Universidad de Sevilla

• Spain
• Higher Education
• 700 & Above Employee

• Erasmus Assistant

  • Sep 2008 - Aug 2010

  Administration of Erasmus grants - Populating the outgoing student database and grant spreadsheet - Recording, processing, and filing incoming items - Maintaining records - Tracking incomplete grant applications and following up missing items - Checking data and documentation - E-mail correspondence with grant applicants using the Request Tracker system - Keeping applicants informed of the progress of their applications and answering their questions by e-mail, by telephone, by fax, and in person - Liaising with departmental and Finance Office staff and with exchange and placement host organisations - Inputting and manipulating data using Excel and Access - Calculating grants and preparing payments - Reminding students about documents required at the end of their activity and following them up - General office duties including photocopying, scanning, faxing and preparing mail Support for the administration of exchange agreements - Extensively updating and extending the existing database of exchange agreements and creating partner mailing lists - Sending exchange agreements signed by Bath to partner institutions, including by courier - Liaising with partners to ensure that the agreements are returned with their signatures - Assisting with the preparation of proposal questionnaires and key data documents - Creating a new concordance of incoming and outgoing student numbers Support for the admission of exchange students - Assisting with admissions, orientation and transcript tasks throughout the year as required - Support for the annual exchange competition for Faculty of Science students - Assisting successful candidates with their applications to exchange partners - Supervising the submission of their applications - Liaising with exchange partners Show less



Disneyland Paris

• France
• Entertainment Providers
• 700 & Above Employee

• Cast Member

  • Jun 2007 - Sep 2007

  - Helping Guests find the products they are looking for or suggesting ones that will make them happy - Providing impeccable service - Ringing up sales at the register - Keeping product displays looking fresh and tidy - Stocking and refilling shelves. - Being friendly, dynamic and cheerful at all times - Helping Guests find the products they are looking for or suggesting ones that will make them happy - Providing impeccable service - Ringing up sales at the register - Keeping product displays looking fresh and tidy - Stocking and refilling shelves. - Being friendly, dynamic and cheerful at all times



Ayuntamiento de Sevilla.

• Spain
• Government Administration
• 500 - 600 Employee

• Internship at the Office of the General Urban Planning Plan (PGOU) de Sevilla of Sevilla

  • Jul 2005 - Sep 2005

  I had the opportunity to learn first-hand the Strategic Urban Plan of Seville and spread it and share it with the citizens and also answering their questions. I had the opportunity to learn first-hand the Strategic Urban Plan of Seville and spread it and share it with the citizens and also answering their questions.