Experience

Aviatrix

• Cyprus
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Support Specialist

  • Sep 2022 - Present

  My main responsibility is to provide exceptional service to our partners. My role involves answering questions and resolving issues that may arise during gameplay or betting, which I do through chats or any other channels of communication provided. As part of my job, I also conduct primary investigations of any issues reported by our customers and partners, and then report them to the developers for further investigation. This requires me to be quick to identify any potential bugs or problems that may arise. My job also includes detecting any suspicious activity and taking appropriate measures to prevent it. Overall, as a Customer Support Representative, I play a critical role in ensuring that our partners and customers have an enjoyable experience on our platform. My ability to provide excellent service, navigate complex technical issues, and identify and prevent fraud is key to the company's success. Show less



SCORUM TEAM

• Cyprus
• Information Technology & Services
• 1 - 100 Employee

• Customer Support Specialist

  • Feb 2021 - Present

  My primary responsibility is to provide exceptional service to our partners by answering questions and resolving any issues that may arise during gameplay or betting. Understanding the platform's logs, allow me to ensure that bets are correctly settled and any payouts are accurate. Conducting primary investigations of any issues reported by our customers and partners allows me to work closely with the development team to identify potential bugs or problems that may arise and ensure they are resolved promptly. In addition, I play a crucial role in detecting any suspicious activity or potential fraud and taking appropriate measures to prevent it. Show less



GetRich Entertainment Ltd

• Remote

• Customer Support Specialist

  • Jun 2020 - Dec 2020

  In my previous role, I worked as a Customer Support and Content Moderation Specialist, where I provided excellent support to customers through email using Zendesk and Jira Service Desk. As a content moderator, I was responsible for monitoring user-generated content submitted to the website and evaluating it for compliance with the platform's guidelines. I worked closely with streamers to ensure that their content was in line with the platform's standards and provided guidance to users when their content was flagged for moderation. In addition, I collaborated with the development team to identify any bugs or glitches in the platform that may have affected user experience. My ability to communicate effectively, remain calm under pressure, and maintain a high level of accuracy in evaluating content made me a valuable asset to the team. Overall, my skills in customer support and content moderation were instrumental in providing an excellent user experience and maintaining a safe and enjoyable environment for all users on the platform. Show less



Self Employed

• United States
• 700 & Above Employee

• Freelance Translator

  • Jun 2019 - May 2020

  As a former freelance translator, I provided high-quality translation services from Russian to English and vice versa. I had a deep understanding of both languages, ensuring that translations were accurate and culturally appropriate. I worked closely with clients to understand their needs, deadlines, and budgets, and delivered translations in a timely and professional manner. My attention to detail, strong communication skills, and ability to work independently made me a reliable and valuable translator to my clients. Show less



iSoft Services

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Specialist

  • Sep 2018 - May 2019

  As a former Customer Support Representative, my role was to provide exceptional support to customers and partners through online chat and email, ensuring their inquiries and concerns were addressed in a timely and professional manner. I played a key role in building effective communication between the developers and managers of partner companies, ensuring that all parties were aware of updates and changes to the platform. My problem-solving skills were essential in resolving any technical issues that may have arisen, and I worked closely with the development team to identify and resolve any bugs or glitches. Additionally, I provided guidance and assistance to customers in navigating the platform and understanding its features, ensuring that they had a positive experience. My ability to listen actively, communicate effectively, and show empathy was critical in building strong relationships with customers and partners, making me an asset to the company. Overall, as a former Customer Support Representative, I was skilled in providing exceptional support, building communication, problem-solving, guiding customers, and developing strong relationships. Show less



Koton

• Türkiye
• Retail
• 700 & Above Employee

• Retail Sales Assistant

  • Mar 2018 - May 2018

  My primary responsibility was to assist customers in their purchasing decisions and ensure a positive shopping experience. I provided customer service by answering questions, addressing concerns, and offering recommendations. I also managed inventory and merchandising. My ability to multitask, communicate effectively, and understand customer needs made me an asset to the Koton team. My primary responsibility was to assist customers in their purchasing decisions and ensure a positive shopping experience. I provided customer service by answering questions, addressing concerns, and offering recommendations. I also managed inventory and merchandising. My ability to multitask, communicate effectively, and understand customer needs made me an asset to the Koton team.