Elsie Lee

Training General Manager at Genuine Concepts
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Contact Information
us****@****om
(386) 825-5501
Location
Chandler, Arizona, United States, US

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Bio

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Experience

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Training General Manager
      • Nov 2021 - Present

      Genuine Concepts training manager for all incoming new managers. P&Ls Daily operations Guest relations Marketing Training and development

    • Assistant General Manager
      • Feb 2021 - Nov 2021

    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Director Of Client Relations
      • Nov 2018 - Dec 2020

    • United States
    • Entertainment Providers
    • 500 - 600 Employee
    • Senior Bar Manager
      • May 2017 - Dec 2018

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Hospitality Manager
      • Jun 2012 - May 2017

      Food Server: Responsible for expediting and serving food and drink, excellent guest service, highly dependable on managing catering orders, upholding FRC standards to other employees, a leader in position. Manager- Cash handling, orders, kitchen manager shifts, expediting, schedules, inventory. Hiring process. Food Server: Responsible for expediting and serving food and drink, excellent guest service, highly dependable on managing catering orders, upholding FRC standards to other employees, a leader in position. Manager- Cash handling, orders, kitchen manager shifts, expediting, schedules, inventory. Hiring process.

    • Floor Manager
      • Sep 2012 - May 2016

      Serving: Bar tending, serving, high volume, large parties & groups, expediting, excellent tequila knowledge, developing & training new FOH servers and staff, assisting guests, answering questions, ensuring guest satisfaction. FOH manager: Responsible for guest satisfaction and interaction, question and conflict resolution, schedule writing, weekly inventory, ordering items, expediting food and beverage, light BOH assistance and cooking, catering management, bar and kitchen auditing, money handling, check outs, close outs, key holder, marketing duties, menu creation and editing, and promotional/specialty item management. Responsible for purchases,invoices,COGs and aloha updates. Held a Tequila Education class weekly for employees. Show less

    • Food and Beverage Services
    • 700 & Above Employee
    • Supervisor
      • Jun 2009 - Jan 2012

      Manager- Responsible for managing daily requisitions. supervising day-to-day activities and operations, upholding safety standards, conducting on-the-job training for associates, Ordering items, Inventory, Overseeing HMS brands such as: Tequila Ria Bar & Tavern, Dick Clark's Bar and Grill, Jackalope Flats Bar, Martini Bistro, Roadhouse Bar and Grill, Barfly (FOX Brand Concept), with additional knowledge and experience in several other quick service locations. Light BOH assistance, catering management, bar and kitchen auditing, money handling, check outs, close outs. Show less

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Store Manager
      • Aug 2007 - May 2009

      Responsible for managing deli, emphasizing high quality, fresh to order food. Cash handling, schedule writing, customer service and guest satisfaction, food prep, catering orders, ordering inventory, checking out and closing out, key holder, quality enforcer. Responsible for managing deli, emphasizing high quality, fresh to order food. Cash handling, schedule writing, customer service and guest satisfaction, food prep, catering orders, ordering inventory, checking out and closing out, key holder, quality enforcer.

Education

  • University of Phoenix
    Associate of Arts (A.A.), Hospitality Management Travel & Tourism
    2013 - 2016
  • Consejo Regulador del Tequila (CRT)
    Award T Certification, Tequila
    2015 - 2015
  • Woodland Community College
    Transfer Credits, General Studies
    2007 - 2009

Community

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