Experience

Accredo Health

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Senior Information Technology Support Analyst

  • Nov 2014 - Present



CEO

• Online/Small Business owner

  • Feb 2017 - Present



Service Master/ATOS

• Sr. Support Analyst /Deskside Lead

  • Oct 2013 - Oct 2014

  i lead a team of 8 techs where we maintained a 95% SLA rate of system failure resolution. i lead a team of 8 techs where we maintained a 95% SLA rate of system failure resolution.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Desktop Support Specialist

  • May 2007 - Oct 2013

  I preformed a variety of functions including system configurations, failure diagnostics and data migration. I preformed a variety of functions including system configurations, failure diagnostics and data migration.



Flextronics

• Escalation Specialist

  • Feb 2006 - May 2007

  i was responsible for assessing and troubleshooting errors and matching incidents against known problems and providing solutions and resolutions. i was responsible for assessing and troubleshooting errors and matching incidents against known problems and providing solutions and resolutions.