Faqihah Shamsudin

Transaction Risk & Authorization Officer at Paydee.Co
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Contact Information
us****@****om
(386) 825-5501
Location
Selangor, Malaysia, MY

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Credentials

  • Microsoft Excel 2016: Intermediate & Advance
    IK Academy

Experience

  • Paydee.Co
    • Malaysia
    • Financial Services
    • 1 - 100 Employee
    • Transaction Risk & Authorization Officer
      • Oct 2022 - Present

      1. Risk Assessment & Management - Conduct thorough assessments of transactional risks. - Analyze various factors such as fraud & compliance violations. - Develop and implement risk management strategies & controls to minimize transactional risks. 2. Fraud Detection and Prevention - Monitor and analyze transactional data to identify patterns and indicators of fraudulent activity. - Investigate suspected fraudulent transactions and take appropriate actions. 3. Refund processing & manual settlement/reconcillation - Handle customer/cardholder refund requests received from merchant & coordinate with relevant departments to gather necessary information and documentation for refunds processing. - Perform manual settlement upon request by merchant. Gather all the transaction details & manually reconcile the transactions by comparing the transaction information from any available records, such as copies of receipts or transaction logs. Show less

  • IOUpay
    • Malaysia
    • Financial Services
    • 1 - 100 Employee
    • Credit Control Assistant
      • Feb 2022 - Oct 2022

      - Monitor transactions as per assigned by Team Manager - Contact customer to remind outstanding balance and payment - Collect and minimize outstanding balance, to ensure a clean transaction record for customer - Submit case to CTOS for customer with bad transaction/payment record - Monitor transactions as per assigned by Team Manager - Contact customer to remind outstanding balance and payment - Collect and minimize outstanding balance, to ensure a clean transaction record for customer - Submit case to CTOS for customer with bad transaction/payment record

  • Razer Merchant Services
    • Malaysia
    • Financial Services
    • 100 - 200 Employee
    • Administration Assistant
      • Jun 2019 - Jan 2022

      - Underwriting application (KYC) of merchants to onboard - Prepare documents to submit for bank/e-wallet application (eg: MAE, Grabpay) - Respond to ticket queries for merchant onboarding and e-wallet application - Assist in general office task - Underwriting application (KYC) of merchants to onboard - Prepare documents to submit for bank/e-wallet application (eg: MAE, Grabpay) - Respond to ticket queries for merchant onboarding and e-wallet application - Assist in general office task

  • Pos Logistics Berhad
    • Malaysia
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Procurement & Task Force Intern
      • Nov 2018 - Apr 2019

      - Performing daily task by collecting data from users & vendors and key in data into the system - Performing procurement duty by preparing Quotation, Purchase Request and Purchase Order - Analyze transportation and haulage data for every region - Performing daily task by collecting data from users & vendors and key in data into the system - Performing procurement duty by preparing Quotation, Purchase Request and Purchase Order - Analyze transportation and haulage data for every region

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