Senior Technology Consultant

• Jun 2022 - Present

Specialising in Business Analyst Support within ICT professionals across both the public and private sectors, well networked within the Canberra region and have experience assist business analyst across all technology stacks. Passionate about building long lasting partnerships with organisations and individuals by providing excellent service delivery and effective outcomes delivery. * Workforce Management * Stakeholder Management * Proven relationship engagement capability * Daily Analysis * System Support - JIRA - DevOps - Snowflake - Power BI - Salesforce - Advanced in MS Excel * Business Project Support * Monitored and modified RFP/project schedules to meet deadlines * Coordinate all activities related to the Document Control procedure * Data Analyst Show less

Consultant

• Jan 2022 - Jun 2022

Sales Executive - New Car Sales

• Apr 2021 - Jan 2022

Providing a positive attitude committed to following processes designed to achieve desirable outcomes. Being accountable for meeting key personal and sales team KPI’s (measured monthly, quarterly & annually). Strong commitment to ongoing product knowledge and training. Providing a positive attitude committed to following processes designed to achieve desirable outcomes. Being accountable for meeting key personal and sales team KPI’s (measured monthly, quarterly & annually). Strong commitment to ongoing product knowledge and training.

Sales Associate - Kennedy Boutique and Rolex Boutique, Crown Casino Perth

• Oct 2019 - Feb 2021

Key Responsibilities: Planned and coordinated company processes, initiatives and ideas, managed customer enquires in person and on multiple platforms in a team environment to effectively deliver a high level of customer service and achieve budget requirements. Assisted in assessing and protecting business information. - Worked in close coordination with staff and customers to ensure professional service delivery and budgets met for the week. - Exceled in ensuring quality customer service is sustained by ongoing communication with clients via phone, text or social media. - Mentored trained when dealing with difficult/irate and distressed customers in order to achieve an outcome in a timely manner. - Provided assistance to other staff in the most efficient use of resource tools and applications in order to provide optimum customer satisfaction levels. Show less

Luxury Sales Professional

• Jun 2018 - Sep 2019

Key Responsibilities: Planned and coordinated company processes, initiatives and ideas, managed customer enquires in person and on multiple platforms in a team environment to effectively deliver a high level of customer service and achieve budget requirements. Assisted in assessing and protecting business information.  Worked in close coordination with staff and customers to ensure professional service delivery and budgets met for the week.  Exceled in ensuring quality customer service is sustained by ongoing communication with clients via phone, text or social media.  Mentored trained and guided new staff when dealing with difficult/irate and distressed customers in order to achieve an outcome in a timely manner.  Provided assistance to other staff in the most efficient use of resource tools and applications in order to provide optimum customer satisfaction levels. Show less