Head of PMO

• Mar 2022 - Present

Director of Program Management

• Apr 2021 - Mar 2022

Senior Program Manager, Product Operations

• Oct 2020 - Apr 2021

• First-ever hire for program management function within digital product team, reporting directly to Chief Digital Product Officer• Created Technical Program Manager function/job description by collaborating with Product & Engineering leads, leading to first Technical PM hire in Feb 2021 • Developed SOPs for all future Program Managers to use, resulting in decreased onboarding time• Promoted to Director-level after 6 months

Senior Digital Marketing Manager - Project Management (Clearhead)

• Jul 2017 - Oct 2020

• Led team of 14+ Program & Project Managers who were responsible for driving the execution of experience optimization engagements across 50+ clients; achieved 90% retention of team 2 years post Accenture acquisition • Provided program leadership & support on key accounts, working with cross-functional teams and clients to deliver digital strategy and experience optimization • Served as key member of studio leadership, focusing on resourcing, new product development, change management, and collaborating with other parts of Accenture to drive new business and increased revenue • Managed over $2m of program partner service revenue with key SaaS providers, securing multiple client renewals through services delivery • Served as acquisition integration lead focused on software procurement, process change management, and career development - resulting in key staff retention during 2 years post acquisition Show less

Director of Project Management

• Feb 2017 - Jun 2017

• First formal head of project management at studio, focused on building out team structure out and developing procedures to standardize team performance• Managed team of PM’s, conducting biannual performance reviews, creating career growth paths, and standardizing onboarding tactics that increased new hire productivity• Scaled the PM team 50% in 5 months, resulting in many of these hires lasting through the acquisition with increasing responsibilities and promotions Clearhead Company Highlights:• 2017: Acquired by Accenture Interactive in July 2017. Named a top 10 fastest growing company based in Austin by tech.co in 2017, citing revenue growth of 842% over 3 years with $6.9 million in 2016 revenue• 2016: Ranked as the 3rd fastest growing business in Austin (Austin Business Journal)• 2016 (+ 2017): named one of the "Best Places to Work in Austin" (Austin Business Journal).• 2015: 5th fastest growing business in Austin (Austin Business Journal). Show less

Senior Project Manager

• Aug 2016 - Jan 2017

• Led successful delivery of engagements for multiple clients, resulting in multiple renewals – projects included a/b testing programs, data-driven redesigns, problem solution mapping, and personalization-driven roadmaps across insurance, retail, and consulting verticals• Documented and trained other PM team members on new & repeatable processes created for 3 new product offerings, which helped increase studio revenue to $6.9m in 2016, and led to Clearhead being the 3rd fastest growing business in Austin that year (Austin Business Journal)• Led internal operations-focused projects to ensure the continuous improvement of the studio, including improvements to billing rates, delivery templates, & resourcing Show less

Digital Project Manager

• Mar 2015 - Jul 2016

• Responsible for managing client-facing communications for 15+ client-facing engagements in a fast-growing agency environment, resulting in improved client sentiment• Owned all tasks, milestones, key delivery dates, project plans, and written updates, collaborating with a cross-functional team of product managers, developers, designers, and analysts to execute web optimization programs across various digital platforms• Managed multiple budgets ranging from $250k to $1 million across a wide variety of ecommerce, financial, and education clients, which contributed to Clearhead being the 5th fastest growing business in Austin 2015 (Austin Business Journal) Show less

Project Manager

• Dec 2013 - Feb 2015

• Project managed the execution of small to large web & ecommerce projects for 30+ artists across various platforms, cross-functional stakeholders, onshore & offshore development teams, and vendors, contributing to WMG’s 11% increase in digital revenue in FY2014

D2C Content Manager

• Feb 2011 - Dec 2013

• Managed day to day content operations & migrations for 30+ digital and ecommerce properties, creating repeatable process playbooks for future use, and contributing to WMG’s 16% increase in digital revenue in FY2013

Product Manager

• Jan 2010 - Jan 2011

• Product, content, VIP ticketing, and digital marketing manager of 6+ fan clubs for major-label music artists, growing paid subscriptions bases during a key period of revenue disruption to the music industry • Analyzed customer feedback & website analytics, and used data-driven methodologies (including a/b testing), to provide solutions to common technical and merchandising problems • Created region-based marketing campaigns to grow fan club subscription bases, often through channels such as online newsletters, exclusive merchandising, digital promotions, tour pre-sale events, and VIP ticketing• Coordinated relaunches of fan club websites, working with project management to provide wireframes, new content, and assist with any other launch requirements Show less

Executive Assistant & Marketing Coordinator

• Jun 2008 - Jan 2010

• Executive Assistant to CEO of fan club & VIP ticketing start-up, which was acquired by Warner Music Group in 2010 • Content manager, VIP ticketing manager, and digital marketer of The Official Paramore Fan Club, growing paid membership base to over 6000 subscribers

Video Marketing Representative

• Jun 2007 - Jun 2008

• Promoter and digital marketer of major label and independent Country/Christian/Pop music videos to more than 100 cross-channel domestic and international outlets • Promoter and digital marketer of major label and independent Country/Christian/Pop music videos to more than 100 cross-channel domestic and international outlets

Intern

• Oct 2006 - Dec 2006

International Marketing Intern (CMG)

• Jun 2006 - Aug 2006