Director Of Client Relations

• Jul 2018 - Present

8+ years at Wenzel leading the Client Service and National Accounts departments. We are working diligently to gain access into as many facilities and health systems as we can. We offer best in class client service to our physicians, facilities, distributors and suppliers.

National Accounts Manager

• Jan 2013 - Present

Client Relationship Manager

• Jan 2013 - Jul 2018

Executive Assistant

• Jul 2010 - Dec 2012

Delivered executive administrative and analytical support to CEO, Regional Sales Manager, HR Manager, Territory Managers and Sales Team Offered exceptional service to executives by proactively anticipating and identifying needs, issues and opportunities of executives with very different managing styles Managed multiple calendars and extensive, travel for executives in a responsive, detailed, and professional manner, while ensuring security of data and confidentiality of executives Compiled using internal and external data systems, the internet and public research Created and maintained multiple databases to track details of sales, projects and events Prepared invoices, recorded appropriate entries in excel and reconciled commissions against monthly sales Responded to RFP’s and created contracts to be reviewed and processed by pricing committee Maintained the sales group by acting as a liaison between executive management team and our reps Executed daily sales reports and worked closely with team members to achieve monthly sales targets Ensured customer enquiries, feedbacks, complaints were handled appropriately and in a timely manner CRM management and training, ERP management Processed expenses in accordance with corporate policy Composed correspondences and memos on the behalf of multiple executives Worked with building management, corporate services and management to keep the office running smoothly and efficiently Organized shipping and receiving of inventory in a warehouse environment Ensured company policies were being adhered to while fostering an environment that motivated employees to take pride in their work and the company Delegated to and managed various tasks and other administrative professionals in the office Organized training and “how-to” guides for administrative duties, policies and responsibilities

Customer Service & Operations Manager

• Apr 2006 - Jul 2010

SpineSmith engineers and commercializes innovative technologies for solutions in stabilization and treatment of spinal and orthopedic disorders. At SpineSmith we are taking a progressive approach, integrating biologics, implants and pre-surgical conditioning therapies to effectively treat and heal spinal conditions. We are a recognized leader in point-of-care concentration, process and delivery of adult autologous stem cells from adipose tissue and bone marrow.

Executive Assistant

• Apr 2006 - Jul 2010

Delivered executive administrative and analytical support to CEO, Regional Sales Manager, HR Manager, Territory Managers and Sales Team. General duties included answering phones, organizing meetings/calendars and interacting with clientsOffered exceptional service to executives by proactively anticipating and identifying needs, issues and opportunities of executives with very different managing styles Managed multiple calendars and extensive, travel for executives in a responsive, detailed, and professional manner, while ensuring security of data and confidentiality of executivesCompiled using internal and external data systems, the internet and public researchCreated and maintained multiple databases to track details of sales, projects and eventsPrepared invoices, recorded appropriate entries in excel and reconciled commissions against monthly sales Responded to RFP’s and created contracts to be reviewed and processed by pricing committee Maintained the sales group by acting as a liaison between executive management team and our repsExecuted daily sales reports and worked closely with team members to achieve monthly sales targetsEnsured customer enquiries, feedbacks, complaints were handled appropriately and in a timely mannerCRM management and training, ERP managementProcessed expenses in accordance with corporate policy

Customer Service

• 2006 - Jul 2010

Customer Service & Operations Manager for VCD International, a sole distributor of Theken Spine ( Theken Family of Companies) Customer Service & Operations Manager for VCD International, a sole distributor of Theken Spine ( Theken Family of Companies)

Certified Pharmacy Technician

• Jun 2000 - Jan 2004

Help pharmacist dispense medication and other health care products to patients. Prepare prescribed medication, such as contacting third party insurance companies for medicatoin approval, counting tablets and labeling bottles. Stocking shelves, and operating cash registers. Created and maintained patient profiles, prepared insurance claim forms. Reordered and restock drugs. Help pharmacist dispense medication and other health care products to patients. Prepare prescribed medication, such as contacting third party insurance companies for medicatoin approval, counting tablets and labeling bottles. Stocking shelves, and operating cash registers. Created and maintained patient profiles, prepared insurance claim forms. Reordered and restock drugs.