System Administrator

• Jan 2022 - Present

Help Desk Technician

• Feb 2021 - Jan 2022

L1 Tech Support

• Jul 2019 - 2021

Managed, monitored, and scheduled batch jobs/backups data entry data recovery/restore. Monitored systems for performance and availability, and responded to alerts and system error messages. Handled various customer/user requests regarding computer problems via phone calls, e-mail, and walk-in for over 2,500 end-users. Windows 10 deployment and User files and settings migration using Windows Deployment Services. Trouble short, diagnosed, and resolved SW/HW problems in various… Show more Managed, monitored, and scheduled batch jobs/backups data entry data recovery/restore. Monitored systems for performance and availability, and responded to alerts and system error messages. Handled various customer/user requests regarding computer problems via phone calls, e-mail, and walk-in for over 2,500 end-users. Windows 10 deployment and User files and settings migration using Windows Deployment Services. Trouble short, diagnosed, and resolved SW/HW problems in various environments Tracked SW and HW inventories. Tracked and Logged incident problems relating to computer hardware and software, and networks, for resolution. Used Connectwise Ticketing System to track customer requests. Capable of performing system administration duties including software and hardware installations and upgrades. Worked with Company Vendors for SW/HW problem resolution. Managed user accounts and user access on Windows systems. Added/Replaced computer HW devices Power Supply, Motherboard, Serial ATA disk drives, memory, and video cards, and external peripherals. Worked and build a solid relationship with customers. Show less Managed, monitored, and scheduled batch jobs/backups data entry data recovery/restore. Monitored systems for performance and availability, and responded to alerts and system error messages. Handled various customer/user requests regarding computer problems via phone calls, e-mail, and walk-in for over 2,500 end-users. Windows 10 deployment and User files and settings migration using Windows Deployment Services. Trouble short, diagnosed, and resolved SW/HW problems in various… Show more Managed, monitored, and scheduled batch jobs/backups data entry data recovery/restore. Monitored systems for performance and availability, and responded to alerts and system error messages. Handled various customer/user requests regarding computer problems via phone calls, e-mail, and walk-in for over 2,500 end-users. Windows 10 deployment and User files and settings migration using Windows Deployment Services. Trouble short, diagnosed, and resolved SW/HW problems in various environments Tracked SW and HW inventories. Tracked and Logged incident problems relating to computer hardware and software, and networks, for resolution. Used Connectwise Ticketing System to track customer requests. Capable of performing system administration duties including software and hardware installations and upgrades. Worked with Company Vendors for SW/HW problem resolution. Managed user accounts and user access on Windows systems. Added/Replaced computer HW devices Power Supply, Motherboard, Serial ATA disk drives, memory, and video cards, and external peripherals. Worked and build a solid relationship with customers. Show less

Office Manager/Lead Field Tech

• Mar 2017 - Sep 2018

 Performed multiple office duties (which includes but not limited too): answering phones, data entry, scanning, filing, printing, copying, faxing, time cards, ordering supplies, etc.  Creating monthly schedules  Handling camera, computer towers, and monitors  File monthly data reports to the state of Washington  Ensure monthly bills are accurate and accounted for in conjunction with the Bookkeeper  Keep an inventory of all equipment  Enter service tickets into… Show more  Performed multiple office duties (which includes but not limited too): answering phones, data entry, scanning, filing, printing, copying, faxing, time cards, ordering supplies, etc.  Creating monthly schedules  Handling camera, computer towers, and monitors  File monthly data reports to the state of Washington  Ensure monthly bills are accurate and accounted for in conjunction with the Bookkeeper  Keep an inventory of all equipment  Enter service tickets into Miracle Service  Track Field Techs hours and expenses  Manage service tickets and issue service calls to Field Techs  Going out on service calls  Scheduling equipment installs and moves  Testing, repairing, and imaging new equipment Show less  Performed multiple office duties (which includes but not limited too): answering phones, data entry, scanning, filing, printing, copying, faxing, time cards, ordering supplies, etc.  Creating monthly schedules  Handling camera, computer towers, and monitors  File monthly data reports to the state of Washington  Ensure monthly bills are accurate and accounted for in conjunction with the Bookkeeper  Keep an inventory of all equipment  Enter service tickets into… Show more  Performed multiple office duties (which includes but not limited too): answering phones, data entry, scanning, filing, printing, copying, faxing, time cards, ordering supplies, etc.  Creating monthly schedules  Handling camera, computer towers, and monitors  File monthly data reports to the state of Washington  Ensure monthly bills are accurate and accounted for in conjunction with the Bookkeeper  Keep an inventory of all equipment  Enter service tickets into Miracle Service  Track Field Techs hours and expenses  Manage service tickets and issue service calls to Field Techs  Going out on service calls  Scheduling equipment installs and moves  Testing, repairing, and imaging new equipment Show less

IT Intern

• Jan 2016 - Dec 2016

 Responsible for student, teacher’s and Administration desktop/ laptops  Image laptops and desktops with an updated image for the new school year  Responsible for projectors and smartboards  Technology troubleshooting  Software support  Responsible for student, teacher’s and Administration desktop/ laptops  Image laptops and desktops with an updated image for the new school year  Responsible for projectors and smartboards  Technology troubleshooting  Software support

Federal Work Study

• Sep 2014 - Sep 2015

 Managed the Software Development club  Tutoring incoming and existing students  Reimage and repair school desktops and laptops  Managed the Software Development club  Tutoring incoming and existing students  Reimage and repair school desktops and laptops

Nursing Assistent

• May 2009 - Nov 2011

 Assist patients with their meals, bathing, dressing  Chart patient’s condition including monitoring vital signs  Checked patients’ blood sugar levels  Assist patients with their meals, bathing, dressing  Chart patient’s condition including monitoring vital signs  Checked patients’ blood sugar levels