Experience

Your Travel Corporate

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Corporate Account Manager

  • Mar 2018 - Present

  📞 0203 805 4599📧 lauren@yourcorporate.co.uk💻 https://corporate.yourtravelgroup.co.uk/team_member/lauren-townsend/💬 Or message me here on LinkedIn!No Contracts | No Fees | No Obligation* Negotiated fares – You will never pay more than what you are seeing online! For scheduled airlines, we have exclusive offline fares.* No fees, no contracts – Absolutely no obligation, our clients come back to us because of our excellent service and attention to detail! * Acknowledgement – We will respond to your email within 20 minutes of receipt, no more wondering if your request is being dealt with.* Free emergency 24/7 assistance – We offer a free of charge 24/7 emergency service to help with urgent changes or bookings that are time sensitive (outside normal office hours – Monday to Friday; 09:00 – 18:00). * Transparency – You are always in full control of all travel. We simply advise what your options are and where savings can be made. * Time saving – We do all of the legwork for you! No more travel stress. Just tell us your requirements, we’ll book and you’ll receive a confirmation.* Flexibility – We can hold flight seats for you. If you need more time to make your decision, we can put a name to a seat and guarantee the price for as long as possible!* Passenger profiles – We create profiles for all of your key travellers, keeping passport details and travel preferences on file – imagine not repeating the same information over and over again…



Baldwins Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • May 2016 - Mar 2018

  * To take personal ownership in ensuring the customer gets the best possible service from first enquiry through to the next stage, helping them to find the ideal travel product to suit their needs and requirements. Adapts style dependent on the customer, personalises travel proposals and effectively follows-up with clients to seek feedback * Ensures any client complaints are dealt with appropriately and in a timely manner, having due regard for the reputation of Baldwins Travel. This includes dealing with complaints in the Branch Manager’s absence* Is a part of, promotes and encourages co-operation within the team. Communicates, motivates and supports others to get the best out of themselves. Problem solves effortlessly whilst willing to step outside comfort zone for personal growth* Has the enviable knowledge needed to sell, plan and advise on travel arrangements to a wide ranging client base. Maintains and develops specialist knowledge whilst personally ensuring knowledge is kept up to date. Recognises and seeks out training opportunities in response to changing business needs* Has the determination to meet and even exceed business targets. Delivers on managing discounts to increase profit margins whilst effectively planning for the long and short term in order to prioritise workload. Understands the importance to evaluate own performance and willingly seeks feedback from the team* Suggests with new ideas in order to generate business and helps see these ideas through, identifying marketing and networking opportunities in line with market and corporate requirements* Takes an active lead in Foreign Exchange process management, sales and stock control. Takes a lead on ensuring banking is completed securely on a daily basis and in a timely manner with the confidence to make decisions which affect the business, seeking approval from the Branch Manager as necessary



Hotelplan UK

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Representative

  • Nov 2015 - Apr 2016

  * Demonstrate a positive and professional attitude which endorses the company values whilst maintaining the highest level of personal appearance and uniform standards* To assist in the training of the resort team whilst inspiring goodwill, co-operation, trust and mutual respect with hoteliers, chalet owners, suppliers and company colleagues* Complete all start of season resort and accommodation reports with a full understanding of the complex arrangements and associated paperwork needed for the running of transfer days* Assist in the creation and updating of all information books, notice board material and welcome packs in accordance with company guidelines and continue to use promotional material effectively by organising an informative welcome meeting * Actively encourage guests to complete their feedback forms and efficiently report any negative feedback promptly, ensuring any issues are fully resolved in conjunction with line manager* Ensure that all guests receive all the components of the holiday they booked; i.e. travel arrangements, accommodation and optional extras. In a timely manner liaise with all guests, relevant hoteliers and suppliers to ensure that arrival and departure information is correct * Enthusiastically welcome all guests on their arrival at the airport/resort and provide a transfer speech on the coach to resort; likewise, ensure all departing guest receive relevant airport and checking in arrangements on their departure transfer* Assist the Airport Manager as directed in a prompt and efficient manner to ensure all guests are looked after whether they are departing or arriving; keep guests informed of any changes/delays that could affect their travel arrangement* Confirm that all resort sales are accounted for at the end of the transfer day and reconciled weekly whilst holding full responsibility for all company monies handled



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Travel Advisor

  • Nov 2014 - Nov 2015

  * To bring holidays alive for customers with my personality, professionalism and personal service* To be an engaging communicator discussing, recommending and providing suitable products and services whilst always seeking ways to surprise and delight, underlined with a great sense of fun* To be customer driven with the ability to juggle priorities yet deliver with attention to detail* To be confident to investigate and resolve every query or complaint on the spot, thriving on change and challenge when achieving targets and overcome set-backs* To be a team player with excellent interpersonal and presentational skills, proactively growing and sharing knowledge



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2010 - Nov 2014

  * Ensure that the store is kept well-presented and clean for the next working day* Assist with cashing up at the end of a working day* To be actively involved in store stock takes and the distribution of deliveries on the shop floor * Ensure that customer service is of my utmost importance, creating a friendly rapport with customers and a welcoming atmosphere in store* To the best of my ability provide advice and suggestions regarding customer purchases, considering their individual needs and personal taste* To attentively handle customer complaints and effectively resolve any problems* To have a clear knowledge of the brands and company so I am able to inform customers of the latest promotions and trends* Prioritise jobs based on an hourly rotation of colleagues



Hotelplan UK

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Shift Supervisor

  • Nov 2013 - Apr 2014

  * To provide and maintain, as part of a hotel team a first class service to all guests* Welcome guests into each meal service promoting a positive, friendly and relaxed atmosphere* Organise the smooth running of laying up, serving and clearing of each service, ensuring that it is prepared correctly and the required standards are met at every service during the week* Supervise and motivate Hotel Assistants in their restaurant duties, ensuring that the hygiene standards in the restaurant are maintained* Organise the weekly turnaround of the hotels linen with reference to a guest rooming list* Supervise and ensure the smooth running of general hotel daily duties