Experience

Northumbria University

• United Kingdom
• Higher Education
• 500 - 600 Employee

• Event Representative

  • Sep 2019 - Present

  •Supporting the Undergraduate Events teams in delivering a variety of programmes of on-campus undergraduate recruitment events.•Positively promoting my university and answering any queries, as an ambassador of Northumbria University•Working alongside academics to engage with prospective students about my course and experiences at Northumbria.•Demonstrating a flexible attitude and effective time management skills while undertaking a variety of roles across the events and balancing my studies.



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Jun 2019 - Sep 2019

  • Welcoming customers with a smile and an enthusiastic customer approach to ensure they feel welcome • Engaging with customers ensuring they have gotten the most out of their visit, i.e. offering an honest opinion, possible alternative products, product checks with nearby new look stores • Serving customers at till points in a friendly and enthusiastic manner, ensuring service is consistent across the entire store• Processing and tagging deliveries • Assisting customers in the fitting rooms• Cleaning the shop floor ensuring it is presentable for the next working day



Cath Kidston

• United Kingdom
• Retail
• 200 - 300 Employee

• Seasonal Sales Associate

  • Oct 2017 - Jan 2018

  • Serving customers on till, delivering an efficient and friendly service in accordance with store atmosphere• Provided a gift-wrapping service in the run up to Christmas whilst serving on the tills• Became well informed with product knowledge to offer a personal service to each customer • Processing deliveries and restocking shelves • Stock checking • Interacting with customers and assisting them with their purchases through friendly and personal customer service



QUIZ Clothing

• United Kingdom
• Retail Apparel and Fashion
• 200 - 300 Employee

• Sales Assistant

  • Jan 2017 - Aug 2017

  • Worked as part of a small team on a concession to increase daily sales in order to meet weekly targets• Performed weekly admin tasks for payroll• Processed deliveries and put them onto the concession mat• Assisting customers with their purchases by offering a honest outsider opinion• Re-arranged the concession mat to keep a consistent flow of colours and patterns • Ensured the mat was clean both throughout the day and at the end of my shifts to attract customers and make preparation easier for the next team member on shift.



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Cafe Customer Assistant (seasonal)

  • Oct 2016 - Jan 2017

  • Serving customers on tills in an efficient and friendly manner, whilst supporting the baristas by completing quicker tasks, i.e. making up tea pots • Going above and beyond to make sure all dietary requirements are met, and customers get the most from their visit, i.e. checking for specific ingredients and providing any additional condiments or utensils • Quick delivery of food to make sure no customer is waiting too long and the food remains tasty and hot• Making food according to correct safety procedures, ensuring we meet orders as quick as possible• Cleaning the café when the rush quietens down to ensure a clean and friendly atmosphere as well as at the end of the day to make opening shifts in the morning easier. • Completing prep tasks in the morning ready for opening, i.e. baking fresh pastries, setting up the pastry table and tills, product checking and restocking the cold counters. • Moving between the café and food department during especially busy times