Experience

Dish Food & Events

• United States
• Caterers
• 1 - 100 Employee

• Event Producer

  • May 2022 - Present



The Hotel Landing

• United States
• Hospitality
• 1 - 100 Employee

• Executive Meeting Manager

  • Apr 2021 - May 2022

  The Hotel Landing is a boutique, 92-room luxury hotel with Banquet space and a restaurant. • Booked, detailed, and executed corporate events and room blocks, consistently exceeding quarterly sales goals • Utilized Delphi to contract events, manage a pipeline of clients, and detail BEOs • Served as an onsite point-person for clients throughout events • Provided thoughtful guidance on floorplans, menu selections, AV setups, etc in order to ensure productive and successful… Show more The Hotel Landing is a boutique, 92-room luxury hotel with Banquet space and a restaurant. • Booked, detailed, and executed corporate events and room blocks, consistently exceeding quarterly sales goals • Utilized Delphi to contract events, manage a pipeline of clients, and detail BEOs • Served as an onsite point-person for clients throughout events • Provided thoughtful guidance on floorplans, menu selections, AV setups, etc in order to ensure productive and successful meetings • Stayed nimble during a volatile COVID environment, staying transparent with clients and ensuring adherence to safety protocols for staff and guests Show less The Hotel Landing is a boutique, 92-room luxury hotel with Banquet space and a restaurant. • Booked, detailed, and executed corporate events and room blocks, consistently exceeding quarterly sales goals • Utilized Delphi to contract events, manage a pipeline of clients, and detail BEOs • Served as an onsite point-person for clients throughout events • Provided thoughtful guidance on floorplans, menu selections, AV setups, etc in order to ensure productive and successful… Show more The Hotel Landing is a boutique, 92-room luxury hotel with Banquet space and a restaurant. • Booked, detailed, and executed corporate events and room blocks, consistently exceeding quarterly sales goals • Utilized Delphi to contract events, manage a pipeline of clients, and detail BEOs • Served as an onsite point-person for clients throughout events • Provided thoughtful guidance on floorplans, menu selections, AV setups, etc in order to ensure productive and successful meetings • Stayed nimble during a volatile COVID environment, staying transparent with clients and ensuring adherence to safety protocols for staff and guests Show less



Roche Bobois

• France
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Administrative Assistant

  • Oct 2020 - Apr 2021

  Roche Bobois is a luxury furniture retailer that also provides interior design services. • Welcome, greet and handle customers when needed • Prepare and maintain the immaculate showroom by accurately tagging all merchandise, managing office inventory, and organizing the fabric and leather sample library • Coordinate showroom transfers and after sales logistics with East Coast warehouses and overseas workshops Roche Bobois is a luxury furniture retailer that also provides interior design services. • Welcome, greet and handle customers when needed • Prepare and maintain the immaculate showroom by accurately tagging all merchandise, managing office inventory, and organizing the fabric and leather sample library • Coordinate showroom transfers and after sales logistics with East Coast warehouses and overseas workshops



NATURALLY DELICIOUS

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Event Planner

  • Feb 2019 - Jul 2020

  Naturally Delicious was a full-service boutique catering company with over 20 years in business. Naturally Delicious closed in July 2020 due to the Covid-19 pandemic. • Booked, planned, and executed a variety of events from start to finish, including corporate functions and weddings • Responded to all inquiries in a timely fashion and utilized Salesforce to manage a pipeline of prospects, consistently exceeding quarterly sales goals • Coordinated all aspects of events including… Show more Naturally Delicious was a full-service boutique catering company with over 20 years in business. Naturally Delicious closed in July 2020 due to the Covid-19 pandemic. • Booked, planned, and executed a variety of events from start to finish, including corporate functions and weddings • Responded to all inquiries in a timely fashion and utilized Salesforce to manage a pipeline of prospects, consistently exceeding quarterly sales goals • Coordinated all aspects of events including run-of-show, rentals, floorplans, food and bar menus, and staff, and communicated event details to staff and other vendors prior to events • Directed events on-site, serving as a point person for clients, partner vendors, and staff Show less Naturally Delicious was a full-service boutique catering company with over 20 years in business. Naturally Delicious closed in July 2020 due to the Covid-19 pandemic. • Booked, planned, and executed a variety of events from start to finish, including corporate functions and weddings • Responded to all inquiries in a timely fashion and utilized Salesforce to manage a pipeline of prospects, consistently exceeding quarterly sales goals • Coordinated all aspects of events including… Show more Naturally Delicious was a full-service boutique catering company with over 20 years in business. Naturally Delicious closed in July 2020 due to the Covid-19 pandemic. • Booked, planned, and executed a variety of events from start to finish, including corporate functions and weddings • Responded to all inquiries in a timely fashion and utilized Salesforce to manage a pipeline of prospects, consistently exceeding quarterly sales goals • Coordinated all aspects of events including run-of-show, rentals, floorplans, food and bar menus, and staff, and communicated event details to staff and other vendors prior to events • Directed events on-site, serving as a point person for clients, partner vendors, and staff Show less



SmartSpaceUS

• United States
• Commercial Real Estate

• Community Manager

  • Mar 2018 - Feb 2019

  SmartSpace, Brooklyn, NY - SmartSpace is a locally-owned coworking space that offers flexible membership packages, private offices, and premium amenities. • Managed all lessee questions and concerns, new tenant welcomes, and new community programs; drafted and reviewed member agreements and leases • Oversaw SmartSpace’s advertising and marketing strategy, writing copy for ads and the monthly member newsletter • Created and implemented a bike share for members, an online portal for… Show more SmartSpace, Brooklyn, NY - SmartSpace is a locally-owned coworking space that offers flexible membership packages, private offices, and premium amenities. • Managed all lessee questions and concerns, new tenant welcomes, and new community programs; drafted and reviewed member agreements and leases • Oversaw SmartSpace’s advertising and marketing strategy, writing copy for ads and the monthly member newsletter • Created and implemented a bike share for members, an online portal for booking conference rooms, and a completely new website Show less SmartSpace, Brooklyn, NY - SmartSpace is a locally-owned coworking space that offers flexible membership packages, private offices, and premium amenities. • Managed all lessee questions and concerns, new tenant welcomes, and new community programs; drafted and reviewed member agreements and leases • Oversaw SmartSpace’s advertising and marketing strategy, writing copy for ads and the monthly member newsletter • Created and implemented a bike share for members, an online portal for… Show more SmartSpace, Brooklyn, NY - SmartSpace is a locally-owned coworking space that offers flexible membership packages, private offices, and premium amenities. • Managed all lessee questions and concerns, new tenant welcomes, and new community programs; drafted and reviewed member agreements and leases • Oversaw SmartSpace’s advertising and marketing strategy, writing copy for ads and the monthly member newsletter • Created and implemented a bike share for members, an online portal for booking conference rooms, and a completely new website Show less



Langham Hospitality Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Front Office Assistant Manager

  • Dec 2017 - Mar 2018

  The Langham is a 234 room, five-diamond certified hotel in Manhattan. In 2017 the hotel received the Conde Nast Readers’ Choice Award for the #1 Hotel in NYC. • Promoted from Guest Services Agent to Front Office Assistant Manager • Continually monitored, coached, and trained Front Office staff on genuine service skills, appropriate oral and written verbiage, and personal presentation standards in adherence to Forbes Travel Guide’s standards of excellence as well as Langham brand… Show more The Langham is a 234 room, five-diamond certified hotel in Manhattan. In 2017 the hotel received the Conde Nast Readers’ Choice Award for the #1 Hotel in NYC. • Promoted from Guest Services Agent to Front Office Assistant Manager • Continually monitored, coached, and trained Front Office staff on genuine service skills, appropriate oral and written verbiage, and personal presentation standards in adherence to Forbes Travel Guide’s standards of excellence as well as Langham brand standards • Ensured constant lobby presence and immediate attention for every guest • Quickly and independently resolved guest issues with discretion, empathy, and pragmatism, completing refunds, room moves, re-bookings, and/or cancellations and communicating solutions to upper management via written reports • Prepared for same-day, next day, VIP, and Group arrivals, reviewed every group resume and booking, and communicated guest needs to Security, Housekeeping, and Engineering departments • Delegated all daily Front Office tasks, such as distribution of packages, creation of the Daily Legend (the hotel’s daily run-down and pre-shift meeting agenda), mini bar postings, etc. • Oversaw all Front Office inventory needs, restocking and organizing necessary materials, accurately logging and tracking usage, and communicating when to order items

• Front Office Supervisor

  • Jun 2017 - Dec 2017

  • Continually monitored, coached, and trained Front Office staff on genuine service skills, appropriate oral and written verbiage, and personal presentation standards in adherence to Forbes Travel Guide’s standards of excellence as well as Langham brand standards • Ensured constant lobby presence and immediate attention for every guest • Quickly and independently resolved guest issues with discretion, empathy, and pragmatism, completing refunds, room moves, re-bookings, and/or… Show more • Continually monitored, coached, and trained Front Office staff on genuine service skills, appropriate oral and written verbiage, and personal presentation standards in adherence to Forbes Travel Guide’s standards of excellence as well as Langham brand standards • Ensured constant lobby presence and immediate attention for every guest • Quickly and independently resolved guest issues with discretion, empathy, and pragmatism, completing refunds, room moves, re-bookings, and/or cancellations and communicating solutions to upper management via written reports • Prepared for same-day, next day, VIP, and Group arrivals, reviewed every group resume and booking, and communicated guest needs to Security, Housekeeping, and Engineering departments • Delegated all daily Front Office tasks, such as distribution of packages, creation of the Daily Legend (the hotel’s daily run-down and pre-shift meeting agenda), mini bar postings, etc. • Oversaw all Front Office inventory needs, restocking and organizing necessary materials, accurately logging and tracking usage, and communicating when to order items

• Guest Service Agent

  • May 2016 - Jun 2017

  - Oversaw all Front Office inventory needs, restocking and organizing necessary materials, accurately logging and tracking usage, and communicating when to order items. - Independently resolved guest issues and communicated solutions thoroughly to management. - Screened all external phone calls, tracked the receipt of guest packages, handled all check-ins and check-outs of guests, and took ownership for other daily Front Office tasks.



Kleinfeld Hotel Blocks

• New York, New York, United States

• In-House Representative

  • Oct 2015 - May 2016

  Kleinfeld Hotel Blocks is a complimentary service that assists couples with negotiating and booking room blocks for their wedding guests. • Served as first point of contact and liaison between Kleinfeld Hotel Blocks and potential clientele • Explained the service to brides in person and obtained their contact information so that the company could reach out to the bride with hotel suggestions and negotiated rates for the bride’s wedding block • Upheld Kleinfeld’s ideals of customer… Show more Kleinfeld Hotel Blocks is a complimentary service that assists couples with negotiating and booking room blocks for their wedding guests. • Served as first point of contact and liaison between Kleinfeld Hotel Blocks and potential clientele • Explained the service to brides in person and obtained their contact information so that the company could reach out to the bride with hotel suggestions and negotiated rates for the bride’s wedding block • Upheld Kleinfeld’s ideals of customer service by making the visit to the salon the ultimate luxury bridal experience Show less Kleinfeld Hotel Blocks is a complimentary service that assists couples with negotiating and booking room blocks for their wedding guests. • Served as first point of contact and liaison between Kleinfeld Hotel Blocks and potential clientele • Explained the service to brides in person and obtained their contact information so that the company could reach out to the bride with hotel suggestions and negotiated rates for the bride’s wedding block • Upheld Kleinfeld’s ideals of customer… Show more Kleinfeld Hotel Blocks is a complimentary service that assists couples with negotiating and booking room blocks for their wedding guests. • Served as first point of contact and liaison between Kleinfeld Hotel Blocks and potential clientele • Explained the service to brides in person and obtained their contact information so that the company could reach out to the bride with hotel suggestions and negotiated rates for the bride’s wedding block • Upheld Kleinfeld’s ideals of customer service by making the visit to the salon the ultimate luxury bridal experience Show less



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Executive

  • Jun 2015 - Sep 2015

  Yelp is an online platform that allows users to review businesses on a five-star scale. • Sold Yelp advertising space to small business owners • Made 60-80 phone calls per day, booking phone appointments and sales pitches, identifying growth goals unique to a variety of small businesses, and finally recommending appropriate advertising packages • Handled sensitive topics with business owners (such as negative online reviews) by remaining professional, direct, empathetic, and honest on… Show more Yelp is an online platform that allows users to review businesses on a five-star scale. • Sold Yelp advertising space to small business owners • Made 60-80 phone calls per day, booking phone appointments and sales pitches, identifying growth goals unique to a variety of small businesses, and finally recommending appropriate advertising packages • Handled sensitive topics with business owners (such as negative online reviews) by remaining professional, direct, empathetic, and honest on the phone, tracking all communication through Salesforce • Breakfast of Champions award recipient as a top performer amongst peers Show less Yelp is an online platform that allows users to review businesses on a five-star scale. • Sold Yelp advertising space to small business owners • Made 60-80 phone calls per day, booking phone appointments and sales pitches, identifying growth goals unique to a variety of small businesses, and finally recommending appropriate advertising packages • Handled sensitive topics with business owners (such as negative online reviews) by remaining professional, direct, empathetic, and honest on… Show more Yelp is an online platform that allows users to review businesses on a five-star scale. • Sold Yelp advertising space to small business owners • Made 60-80 phone calls per day, booking phone appointments and sales pitches, identifying growth goals unique to a variety of small businesses, and finally recommending appropriate advertising packages • Handled sensitive topics with business owners (such as negative online reviews) by remaining professional, direct, empathetic, and honest on the phone, tracking all communication through Salesforce • Breakfast of Champions award recipient as a top performer amongst peers Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • May 2014 - May 2015

  The Willard Intercontinental is a 335 room, 200 year-old, luxury hotel located two blocks from the White House. • Attended to a constant flow of check-ins and check-outs for a high-end clientele base, simultaneously handling all guest requests in a calm and expedient manner • Educated guests and passerby about the hotel’s 200 year history • Consistently booked $3000-$4000 per month in extra revenue through walk-in reservations and up-sells The Willard Intercontinental is a 335 room, 200 year-old, luxury hotel located two blocks from the White House. • Attended to a constant flow of check-ins and check-outs for a high-end clientele base, simultaneously handling all guest requests in a calm and expedient manner • Educated guests and passerby about the hotel’s 200 year history • Consistently booked $3000-$4000 per month in extra revenue through walk-in reservations and up-sells



Hampton Inn & Suites by HILTON Brantford

• Canada
• Hospitality
• 200 - 300 Employee

• Front Desk Agent

  • Feb 2013 - May 2014

  - Performed all essential Front Office and Concierge duties including: screening phone calls, making reservations, responding to billing inquiries, check-ins and check-outs, and providing guests guidance in finding local restaurants, theatres, shopping centers, etc. - Performed all essential Front Office and Concierge duties including: screening phone calls, making reservations, responding to billing inquiries, check-ins and check-outs, and providing guests guidance in finding local restaurants, theatres, shopping centers, etc.



Shakespeare in the Park

• Director

  • Aug 2012 - May 2014



Pier 1

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • May 2012 - Feb 2013