Experience

Intact

• Canada
• Insurance
• 700 & Above Employee

• Business Analyst

  • May 2022 - Present

  Assisted in providing excellent business and technical support for resolving the business issues and improving the business functions. • Facilitated brainstorming requirement gathering sessions • Gathered comprehensive requirements from customers and documented them • Provided project management for BI solutions in new customer implementations • Established standardized protocols to extract data from various sources in collaboration with the technical team • Worked as an Interface between the end users and the different teams (Development Team, Testing Team, and System Architect Team) involved in the application development for the better understanding of the business and IT processes. Show less



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Business Analyst

  • Sep 2021 - Apr 2022

  Worked on the Loan Compliance/Monitoring Credit Card project by analysis of transactions and accounts. • Acted as a liaison between the technical group and business users. • Analyzed loan portfolio data using SQL to identify trends, patterns, and opportunities for improving risk management and profitability • Reviewing and recommending loan applications in keeping with business & bank guidelines • Working closely to review loans & continuously considering the balance of risk, return, and relationship in all loans & channels • Assisted in completing market research to provide recommendations and identify trends that can be implemented in programs and initiatives Show less



Amazon Fulfillment Technologies & Robotics

• United States
• Software Development
• 700 & Above Employee

• Business Analyst

  • May 2018 - Jul 2021

  Assisted in business development activities & Customer Relationship Management project focusing on continuous process improvement and enhancing customer experience. • Understanding the customers’ needs and providing solutions • Respond and support customers to diagnose business or technical problems. • Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system. • Assisted in conducting research and analysis of business requirements understanding business issues • Performed gap analysis to meet the demand and to bring improvements in the process • Creating target lists of customers through analyzing customer-based data and doing in-depth analysis to measure results • Provided analytical support, reports, and tools to monitor warehouse stacking and capacity planning. • Supported category analytics to drive decisions and provide root cause analysis of purchasing trends. Show less