Experience

All City Real Estate, Ltd. Co.

• United States
• Real Estate
• 200 - 300 Employee

• Real Estate Broker Associate

  • Nov 2021 - Present

  Texas, United States



Lifestyle Realty Group

• Real Estate Broker | Teamlead

  • Jul 2017 - Oct 2021

  Dallas/Fort Worth Area • Attract new and producing agents to grow profitability. • Conduct one on one agent consultations to discover agent goals and build a business plan according to needs. • Develop, refine and implement brokerage policies & procedures while abiding by state and national Fair Housing and real estate laws. • Develop and deliver training curriculum and/or provide resources for ongoing education and training for Agents. • Strive to continuously provide services and marketing… Show more • Attract new and producing agents to grow profitability. • Conduct one on one agent consultations to discover agent goals and build a business plan according to needs. • Develop, refine and implement brokerage policies & procedures while abiding by state and national Fair Housing and real estate laws. • Develop and deliver training curriculum and/or provide resources for ongoing education and training for Agents. • Strive to continuously provide services and marketing resources for Agents. • Manage incoming lead flow and agent interactions. • Track all sales activities in company CRM system. • Train agents on prospecting strategies and scripts for listings and buyer lead conversion. • Lead engaging sales and business meetings. • Maintain relevance with the current market and communicate changes/trends to the team. • Keep real estate forms/document checklists up-to-date. • Provide superior support to agents to ensure productivity and retention. • Staff Set goals, plan and implement key action items, collaborate on projects and maintain accountability standards – daily. • Communicate with Preferred vendors, allied partners and community leaders – weekly. • Handle client complaints when problems arise to ensure client retention and satisfaction in order to maintain the brokerage reputation. • Ensure licensee, office and transaction records are in full compliance and audit ready at all times. • Accounting and reconciliation of brokerage and agent commissions/1099’s, including cutting checks and initiating wires to agents for transaction closings. Show less



JPAR Franchising by JP & Associates REALTORS

• FL Regional Managing Broker

  • Oct 2016 - Jul 2017

  Miami, Florida • Worked alongside attorneys in setting up business entity for JP & Associates Realtors in the state of Florida. • Located and negotiated lease terms for first office space in Miami, FL. • Coordinated the setup of company and office with local and state associations. • Met with potential Real Estate Agent candidates to recruit and grow the first JPAR office outside of Texas.

• Real Estate Agent

  • May 2015 - Jul 2017

  5700 Tennyson Pkwy Ste 170, Plano, TX 75023 • Follow up on leads for buyers and sellers by managing daily activities in CRM (Customer Relationship Management) software. • Answer phones while on phone duty and route to appropriate party or assist unrepresented buyers/sellers to convert to clients. • Identify and show various properties to prospective buyers and renters in order to showcase options and help them find the right property. • Negotiate and draft sale and purchase contracts for respective parties prior to sale… Show more • Follow up on leads for buyers and sellers by managing daily activities in CRM (Customer Relationship Management) software. • Answer phones while on phone duty and route to appropriate party or assist unrepresented buyers/sellers to convert to clients. • Identify and show various properties to prospective buyers and renters in order to showcase options and help them find the right property. • Negotiate and draft sale and purchase contracts for respective parties prior to sale or lease of residential property. • Walk through homes with clients prior to listing them and work with various vendors on staging, inspections, repairs and maintenance of property. • Prepare comparable reports for clients looking to list their properties on the market for sale or lease, as well as advise on best practices and pricing strategies. • Manage transactions throughout closing process, from contract to close, to ensure all contract terms and timelines are met by both parties. • Ensure that all real estate transactions initiated are in complete compliance with the applicable laws and regulations relating to the purchase, sale or lease of residential property.



Keller Williams Realty, Inc.

• United States
• Real Estate
• 700 & Above Employee

• Real Estate Agent

  • Oct 2013 - May 2015

  Dallas, Texas • Follow up on leads for buyers and sellers by managing daily activities in CRM (Customer Relationship Management) software. • Answer phones while on phone duty and route to appropriate party or assist unrepresented buyers/sellers to convert to clients. • Identify and show various properties to prospective buyers and renters in order to showcase options and help them find the right property. • Negotiate and draft sale and purchase contracts for respective parties prior to sale… Show more • Follow up on leads for buyers and sellers by managing daily activities in CRM (Customer Relationship Management) software. • Answer phones while on phone duty and route to appropriate party or assist unrepresented buyers/sellers to convert to clients. • Identify and show various properties to prospective buyers and renters in order to showcase options and help them find the right property. • Negotiate and draft sale and purchase contracts for respective parties prior to sale or lease of residential property. • Walk through homes with clients prior to listing them and work with various vendors on staging, inspections, repairs and maintenance of property. • Prepare comparable reports for clients looking to list their properties on the market for sale or lease, as well as advise on best practices and pricing strategies. • Manage transactions throughout closing process, from contract to close, to ensure all contract terms and timelines are met by both parties. • Ensure that all real estate transactions initiated are in complete compliance with the applicable laws and regulations relating to the purchase, sale or lease of residential property. Show less



Budget Marketing Solutions

• Business Development and Sales Executive

  • Sep 2012 - Oct 2013

  Minneapolis, MN • Targeted businesses for branding, product promotion, and services. • Prospected new business daily by face-to-face marketing. • Conducted business study and made presentations identifying opportunities to enhance brand recognition, enhance sales and increase profitability. • Worked closely with clients to facilitate new customer acquisition. • Cultivated personal relationships within target markets to ensure growth, business retention and referrals. • Employed strategic… Show more • Targeted businesses for branding, product promotion, and services. • Prospected new business daily by face-to-face marketing. • Conducted business study and made presentations identifying opportunities to enhance brand recognition, enhance sales and increase profitability. • Worked closely with clients to facilitate new customer acquisition. • Cultivated personal relationships within target markets to ensure growth, business retention and referrals. • Employed strategic planning and time management Show less



NTT DATA Services

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Consultant/Analyst (Quality Control)

  • Feb 2012 - Sep 2012

  Farmers Branch, TX • Identified quality control points and developed corresponding test scripts on behalf of client, in order to review compliance and accuracy of mortgage servicing transfers of loan pools from client to other mortgage servicers. • Reviewed client’s servicing transfer process flow maps and identify steps in the servicing transfer process that necessitated the implementation of quality control points. • Risk ranked steps in the mortgage servicing transfer processes that represented… Show more • Identified quality control points and developed corresponding test scripts on behalf of client, in order to review compliance and accuracy of mortgage servicing transfers of loan pools from client to other mortgage servicers. • Reviewed client’s servicing transfer process flow maps and identify steps in the servicing transfer process that necessitated the implementation of quality control points. • Risk ranked steps in the mortgage servicing transfer processes that represented the highest risk to the Bank by using the Failure Mode and Effects Analysis (FMEA) method. • Developed control plans for the identified quality control points. • Assisted in writing quality control test scripts and identified test attributes intended to test the adequacy of the Bank’s servicing transfer process of mortgage loans. • Vet tested script effectiveness with client’s line of business in order to clarify business process ambiguities related to the transfer of mortgage servicing. • Performance test newly developed test scripts for inefficiencies and recommend changes to test scripts based on test results and findings. • Assisted in creating a control point inventory for the client’s entire mortgage servicing transfer process.

• Consultant (Executive Office Customer Relations)

  • Jun 2011 - Jan 2012

  Farmers Branch, TX • Ensured cases are handled promptly and accurately when received from CEO, State Representatives, Consumers, Regulatory Agencies, Media Relations, Investor Relations, Law Offices, Special Interest Groups and Customer Advocacy Groups. • Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for Mortgage, Home Equity and Insurance Services. Drove root cause analysis, “Voice of Customer” and error resolution prevention to the next… Show more • Ensured cases are handled promptly and accurately when received from CEO, State Representatives, Consumers, Regulatory Agencies, Media Relations, Investor Relations, Law Offices, Special Interest Groups and Customer Advocacy Groups. • Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for Mortgage, Home Equity and Insurance Services. Drove root cause analysis, “Voice of Customer” and error resolution prevention to the next level ensuring information sharing with different “Lines of Business” and Executives of the bank. Balanced risk and reward appropriately to minimize impact to the bank's reputation and image. • Managed volume of cases daily within my queue to ensure timely resolution and forward progress to maintain the quality of services, deliverables and content within compliance. • Provided daily reports of case production for performance, reviewed cases prior to quality review, provided feedback to case advocates, communicated and escalated various issues with different “Lines of Business” to reach a resolution.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Bankruptcy Specialist II

  • Sep 2010 - May 2011

  Richardson, TX • Reviewed bankruptcy loans according to company guidelines to assess for possible loss mitigation. • Performed fee audits on loans prior to review by loss mitigation. • Created a detailed training manual for the company and implemented training of incoming new hires on an ongoing basis. • Created and balanced bankruptcy ledgers for mortgagee and trustee pre-petition and post-petition payments. • Responsible for managing a portfolio of loans that require court approval for… Show more • Reviewed bankruptcy loans according to company guidelines to assess for possible loss mitigation. • Performed fee audits on loans prior to review by loss mitigation. • Created a detailed training manual for the company and implemented training of incoming new hires on an ongoing basis. • Created and balanced bankruptcy ledgers for mortgagee and trustee pre-petition and post-petition payments. • Responsible for managing a portfolio of loans that require court approval for loss mitigation agreements that debtor and BAC wish to enter; assisted debtor’s attorney and/or BAC’s attorney in filing of proper motions and court documents per specific state’s guidelines, as well as, monitoring loans to verify when approval is granted by courts for motions filed. • Worked special projects when requested by upper management. Show less



Brice, Vander Linden & Wernick

• REO (Real Estate Owned)/Post Closing Legal Assistant

  • Jul 2010 - Sep 2010

  Dallas, TX • Worked alongside agents, title companies, clients, and other vendors to monitor pre and post foreclosure properties in Texas. • Assisted attorneys in preparing properties to go sale by ensuring all necessary documents, notices, bids, certificates, etc. as per government guidelines are sent to appropriate parties and/or were on file. • Input of new orders for REO properties from clients’ systems into internal system. • Emailed notifications to agents and title companies… Show more • Worked alongside agents, title companies, clients, and other vendors to monitor pre and post foreclosure properties in Texas. • Assisted attorneys in preparing properties to go sale by ensuring all necessary documents, notices, bids, certificates, etc. as per government guidelines are sent to appropriate parties and/or were on file. • Input of new orders for REO properties from clients’ systems into internal system. • Emailed notifications to agents and title companies advising of new REO files and requesting title commitments. • Reviewed and input title orders for REO files into internal and clients’ systems. • Requested and uploaded contracts, closing instructions, amendments, extensions, and other documents for REO properties. • Provided updates on REO properties through internal and clients’ systems as needed. Show less



REDC Default Solutions (Bank of America)

• Short Sale Specialist

  • Aug 2009 - Jan 2010

  Plano, Texas, United States • Responsible for managing a portfolio of properties under contract for sale by assisting home owners in pursuing alternatives to foreclosure. • Interaction with banks, real estate agents, attorneys, investors, MI (Mortgage Insurance) Companies, clients and title companies among a myriad of other parties involved, while facilitating and negotiating deals. • Responsible for ensuring all deals met criteria set forth by lender guidelines. • Evaluation and determination of… Show more • Responsible for managing a portfolio of properties under contract for sale by assisting home owners in pursuing alternatives to foreclosure. • Interaction with banks, real estate agents, attorneys, investors, MI (Mortgage Insurance) Companies, clients and title companies among a myriad of other parties involved, while facilitating and negotiating deals. • Responsible for ensuring all deals met criteria set forth by lender guidelines. • Evaluation and determination of appropriate workout options based on property value and investor/client guidelines. • Responded to written and phone inquiries from borrowers, investors, agents, clients, title companies and MI Companies. Show less



First American Title

• United States
• Real Estate
• 700 & Above Employee

• Closing Coordinator - Alternative/Auctions

  • Sep 2007 - Aug 2009

  Dallas, TX • Responsible for managing a portfolio of properties under contract for sale by assisting home owners in pursuing alternatives to foreclosure. • Interaction with banks, real estate agents, attorneys, investors, MI (Mortgage Insurance) Companies, clients and title companies among a myriad of other parties involved, while facilitating and negotiating deals. • Responsible for ensuring all deals met criteria set forth by lender guidelines. • Evaluation and determination of… Show more • Responsible for managing a portfolio of properties under contract for sale by assisting home owners in pursuing alternatives to foreclosure. • Interaction with banks, real estate agents, attorneys, investors, MI (Mortgage Insurance) Companies, clients and title companies among a myriad of other parties involved, while facilitating and negotiating deals. • Responsible for ensuring all deals met criteria set forth by lender guidelines. • Evaluation and determination of appropriate workout options based on property value and investor/client guidelines. • Responded to written and phone inquiries from borrowers, investors, agents, clients, title companies and MI Companies. Show less