Experience

GoTo Marketers Inc.

• Canada
• Advertising Services
• 1 - 100 Employee

• Vice President, Senior Partner.

  • Mar 2016 - Present

  GoTo Marketers is a digital marketing and business development agency with a focus on technology and software. As strong believers in sales and marketing alignment, GoTo Marketers brings all the elements and experience your company needs and ensures you get the most out of the growth investments you make. GoTo Marketers is a digital marketing and business development agency with a focus on technology and software. As strong believers in sales and marketing alignment, GoTo Marketers brings all the elements and experience your company needs and ensures you get the most out of the growth investments you make.



Nuance Communications

• United States
• Software Development
• 700 & Above Employee

• Senior Manager, Product Management

  • Jan 2013 - Mar 2016

  Management and Product line responsibilities for transcription technology platforms and services within the Nuance Healthcare Clinical Documentation line of business. Management and Product line responsibilities for transcription technology platforms and services within the Nuance Healthcare Clinical Documentation line of business.



Accentus Inc. is now part of Nuance Communications Inc.

• Hospitals and Health Care
• 1 - 100 Employee

• Product & Marketing Manager

  • May 2012 - Jan 2013

  Accentus is a leading provider of Health Information Management solutions. These services include medical transcription, medical coding, scanning, document imaging and EHR transition. Accentus was acquired by Nuance Communications in December 2012. Accentus is a leading provider of Health Information Management solutions. These services include medical transcription, medical coding, scanning, document imaging and EHR transition. Accentus was acquired by Nuance Communications in December 2012.



N-able

• Canada
• Software Development
• 700 & Above Employee

• Product Marketing Manager

  • May 2011 - Mar 2012

  Responsible for product marketing, implementation of social media, lead generation development of sales tools for channel consisting of MSP providers and VARs for N-able's portfolio, including; remote monitoring and management (RMM), endpoint security, data backup, network management solutions. Responsible for product marketing, implementation of social media, lead generation development of sales tools for channel consisting of MSP providers and VARs for N-able's portfolio, including; remote monitoring and management (RMM), endpoint security, data backup, network management solutions.



Klipfolio

• Canada
• Software Development
• 1 - 100 Employee

• Director of Marketing

  • Oct 2010 - Apr 2011

  Definition and execution of social media, marketing and channel strategy for enterprise and SaaS based operational business intelligence (KPI) reporting/analytics application. Definition and execution of social media, marketing and channel strategy for enterprise and SaaS based operational business intelligence (KPI) reporting/analytics application.



Irdeto

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Director of Marketing

  • Apr 2008 - Sep 2010

  Developed strategic marketing direction, product positioning, sales tools and marketing promotions for Irdeto's enterprise password management, security and media protection solutions. Developed strategic marketing direction, product positioning, sales tools and marketing promotions for Irdeto's enterprise password management, security and media protection solutions.



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Product Manager, SMB Infrastructure Solutions Delivery

  • Feb 2007 - Apr 2008

  Requirement definition and introduction of maintenance and managed services for Bell SMB Gateway customers. Accountable for product roadmap, new product introduction, product positioning, vendor management and cross functional team readiness in the sale and support of maintenance and managed services in the SMB portfolio Requirement definition and introduction of maintenance and managed services for Bell SMB Gateway customers. Accountable for product roadmap, new product introduction, product positioning, vendor management and cross functional team readiness in the sale and support of maintenance and managed services in the SMB portfolio



TASKE Technology

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Business Development

  • Jul 2004 - Aug 2006

  Accountable for sales and service revenue growth through existing direct, indirect and distribution channels. Tasked with adding additional distribution partners and geographic regions to increase sales and market share.

• Director of Marketing

  • Jul 2002 - Aug 2006

  Definition and execution of marketing strategy. External and internal company and product messaging, positioning, pricing, vertical market segmentation, collateral, web site, promotions, trade shows, interface to trade press, analysts, PR agencies and print suppliers. Performed market research, market analysis, competitive analysis and market segmentation.



Mitel

• Telecommunications
• 700 & Above Employee

• Product Manager, Contact Center & Small Business Applications

  • Nov 1995 - Jun 2001

  Championed the implementation of the Contact Center and Small Medium Business (SMB) product roadmap for the North American and UK markets for the emerging VoIP based PBX platforms. Managed product lifecycle for all call center solutions within the direct and indirect sales channels.

• Applications Support Manager;

  • Jan 1992 - Nov 1995

  Lead team tasked with re-engineering and developing new business processes that would allow the company to diversify away from being a pure voice and PBX supplier. My role was to build a new application support infrastructure which included the recruitment and management of technical resources. I redefined the support processes, reduced problem response times and established a technical assistance centre that provided nationwide support for Mitel products. This Technical Assistance Centre now… Show more Lead team tasked with re-engineering and developing new business processes that would allow the company to diversify away from being a pure voice and PBX supplier. My role was to build a new application support infrastructure which included the recruitment and management of technical resources. I redefined the support processes, reduced problem response times and established a technical assistance centre that provided nationwide support for Mitel products. This Technical Assistance Centre now provides support for all UK and European customers and dealers.

• New Product Introduction Manager

  • Jan 1991 - Dec 1992

  Responsible for management and co-ordination of the field trials for all Mitel products in the UK, Europe, Middle East, Africa (EMEA). This necessitated working closely with key customers, both in the public and private sectors, as well as internal groups such as Design, Marketing, Sales, Training, Manufacture and Customer Service, to ensure new products were introduced on time and to specification.

• Technical Support Manager

  • Jan 1990 - Dec 1991

  Responsible for management of support and customer satisfaction for all Mitel products in the UK and EMEAA. Developed and introduced new support processes and procedures, set key measures to track the department’s performance, product health and customer satisfaction. Managed 15 technical support engineers Negotiated support level agreements with Maintainers, agreeing problem severity levels and maintenance schedules with design authorities, tracking problem fixes were delivered within… Show more Responsible for management of support and customer satisfaction for all Mitel products in the UK and EMEAA. Developed and introduced new support processes and procedures, set key measures to track the department’s performance, product health and customer satisfaction. Managed 15 technical support engineers Negotiated support level agreements with Maintainers, agreeing problem severity levels and maintenance schedules with design authorities, tracking problem fixes were delivered within acceptable and declared time scales to customers.