Experience

Academy Locksmith

• United States
• Security and Investigations
• 1 - 100 Employee

• Service Dispatcher

  • Jun 2019 - Present

  Job Responsibilities & Accomplishments: > Managed work order requests from and facilitated communications with Fortune-500 companies nationwide > Opened, sorted and distributed incoming emails > Used specialist software to dispatch technicians and equipment > Prepared weekly reports to keep management updated on the status of hundreds of jobs > Independently supervised the company phone-lines from 2 am - 8 am, managing urgent calls from highly-valued clientele > Responded to telephone requests for emergency assistance, then promptly found the most cost-effective, qualified and proximate technician to dispatch to the location, also ensuring the client receives proper and timely completion of service Show less



College of Southern Nevada

• Higher Education
• 700 & Above Employee

• Campus Ambassador/ Recruiter

  • Aug 2019 - Jul 2021

  Job Responsibilities & Accomplishments: > Assisting hundreds of students with the admissions process > Represent the College of Southern Nevada in outreach events and aid in recruitment of hundreds of prospecting students > Give tours and presentations to prospecting students; would manage up to 50 students at a time > Monitored department phone lines to assist with event coordination and answer incoming calls from those inquiring on the enrollment process > Perform routine clerical task such as mailing, copying, faxing, filing, and scanning > Spearhead multiple social media campaigns across Twitter, Facebook, and Instagram, successfully increasing our followers by 35% in the past 6 months Show less