Nishant Mahendra

Senior Solutions Consultant at Red Clay Consulting
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency

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Nileema Reddy

Nishant worked with me for CC&B implementation for US engagement. Nishant has excellent knowledge in Energy and Utility domain and CC&B product's in-depth expertise. He is a team player, always ready to help his peers/team. Very methodical approach to resolve the issues. He is an excellent Domain Consultant.

Denise H.

Nishant was an attentive, dedicated, problem solver project manager. He understood the product and always was looking for a win/win solution. He understands customer service and how difficult a conversion can be and the challenges that come along with it. I always knew Nishant was going to manage any issue that was given to us.

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Credentials

  • Oracle Utilities Customer Cloud Service 2021 Certified Implementation Specialist
    Oracle
    Dec, 2021
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Nov, 2020
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Nov, 2020
    - Nov, 2024
  • Certified Scrum Master
    Scrum Alliance
    Apr, 2018
    - Nov, 2024
  • Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist
    Oracle
    Apr, 2015
    - Nov, 2024

Experience

  • Red Clay Consulting
    • United States
    • Information Technology & Services
    • 100 - 200 Employee
    • Senior Solutions Consultant
      • Oct 2022 - Present

      Oracle Utilities Solution Consultant Oracle Utilities Solution Consultant

  • Cognizant
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Manager-Projects
      • Jul 2021 - Oct 2022

      Working, managing, leading & supporting Oracle Utilities product & platform projects in Cognizant utilities practice.Supporting the biggest utility in the North America with their enhancements and testing efforts based on Oracle Utilities CC&B platform.Working with all stakeholders towards continual improvement of the process and timely delivery of all the tasks.Consistently handling client expectations, escalations calls and ensuring delivery of highest quality service.Developing and executing the project plan, test plan and project charters based on Agile and Waterfall and monitor progress.Deliver monthly revenue and billable hour targets, consistently delivering forecasted revenue to the practice.Keep peers and seniors updated on client status, proactively identifying and resolving, or escalating as appropriate issues that might impact business strategyManaging the offshore team, educating them on client requirements, working with them on various CC&B tasks and making sure the deliverables are as expected.Coordinating with Client’s Business Analyst, Developers and Business owners for understanding, review and approval of requirements.

  • VertexOne
    • United States
    • Software Development
    • 400 - 500 Employee
    • Senior Business Analyst
      • Jun 2020 - Jul 2021

      Worked as Subject Matter Expert for Meter Data Storage Product TeamDetermined the requirements of the product from business perspective and the value it will create after the completion.Wrote requirements and user stories for the product being developed.Defined the scope and solution design of the product with the involved parties. (Development Team and Professional Services)Translated end user and stake holder high-level business requirements in to detailed solution design documentation.Created UI Use Case for Product testing and Validation of functionalities.Incorporated Best Practices followed in standard business process for the product being developed.Assisted the Delivery Head’s & VP’s in various PMO related activities like creation of Project Management Plans, Implementation methodology, Kickoff Decks, Demo etc

  • Coforge
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Business Analyst-Dubai Airports
      • Feb 2020 - Jun 2020

      Working as a Subject Matter Expert and Senior Business Analyst-Smart Metering for Business Technology-Customer Success team of Dubai Airports.Determining the requirements of the project from IT perspective and the value it will create after the completion.Understanding the current functions in the environment of business and mapping it to the proposed requirement.Defining the scope and solution design of the project with the involved parties. (Dubai Airports, Contractors/Vendors)Translating end user and stake holder high-level business requirements in to detailed solution design documentation.Establishing evaluation criteria for reviewing and evaluating the vendor’s proposed solution and system.Liaising with external suppliers to do proof of concept for evaluation and feasibility study.

  • NorthStar Utilities Solutions
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Project Manager
      • Aug 2018 - Mar 2019

      •Working with all stakeholders in Professional Services towards continual improvement of the project management practice.•Working closely with the Customer to ensure successful completion of the implementation.•Developing and executing the project plan and monitor progress. Keep peers and the Implementation Manager updated on client status, proactively identifying and resolving, or escalating as appropriate, issues that might impact business strategy.•Ensure the technical and application consulting team members are appropriately tasked for successful execution of the established project plan.•Conduct post implementation reviews to identify and measure results. Capture and apply lessons learned for continuous process improvement.•Consistently managing client expectations and ensure delivery of highest quality service.•Working closely with R&D and Support departments to achieve NorthStar corporate objectives.•Contribute to improved levels of employee satisfaction through motivating other employees towards improving the success of the company and develop their knowledge and skills.•Deliver monthly revenue and billable hour targets as assign•Take responsibility and drive initiatives for improvement.•Assist in the overall scheduling of NorthStar consulting team members.•Responsible for reporting project and financials to Manager of Project Management on an ongoing basis

  • Tech Mahindra
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Presales Specialist
      • Mar 2018 - Jul 2018

      Worked as domain expert for Utilities vertical with focus on Digital transformations, which includes solutions like IoT, Smart Metering (AMI & MDM), CRM & Billing (CIS)Working on RFP/RFI, preparing Solution Document for various engagementsWorked as Functional Lead for Utility Domain with focus on Digital Transformation of Utilities and implementing CRM & Billing (CIS) systemsPreparing technical solution design based on various available ERP’s (Oracle, SAP, etc) as per client requirement

    • Tech Lead
      • Sep 2017 - Mar 2018

      Worked in Kuala Lumpur for Malaysian Utility project as Functional LeadManaging client, understanding their requirement and mapping them to the CISInteracting with the client on behalf the offshore team regarding requirements and changes suggested by clientParticipated in UAT and UAT signoff process along with the managementProvided Training to the client to understand the functionalities developed in the CIS system as per To-Be documentsPrepare rollout planning and service delivery framework for the project

  • Ericsson
    • Sweden
    • Telecommunications
    • 700 & Above Employee
    • Solutions Architect
      • May 2016 - Aug 2017

      Worked as Subject Matter Expert for Utilities with focus on Digital transformations, which includes solutions like IoT, Smart Metering (AMI & MDM), CRM & Billing (CIS)End-end solution preparation for CIS & Smart metering - devices, communication, application & service deliveryGood understanding of communication technologies like RF Mess, ZigBeeAnalysis customer RFP and prepare right technical response align with organization strategyPrepare rollout planning and service delivery framework Support sales, deliver consulting engagements, build intimacy & drive transformation projects with target customersVendor solution evaluation and selecting right solutions to prepare winning proposals, which includes Product Mapping and Product Analysis, offered in the solutionMarket research and competitive analysis to develop region level strategyTechnical solution design based on multiple telecommunication technology for smart metering and IoT applicationsWriting project execution and project planning approach in the solution document based on agile and waterfall methodology as per RFP requirements Solutions were focus on implementing Smart Metering, AMI & ERP solutions for utilitiesPreparing RLS and determining estimated cost for the solution proposedCoordinating with various teams involved and working on solution for proposed RFP/RPI

  • Wipro
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Lead
      • Nov 2014 - May 2016

      Was part of Oracle Utilities Practice in Wipro.Worked on various marketing & strategic initiatives taken by Practice and Organization for development of COE which included making case studies, documents and presentations.Worked on various Pre Sales Activities: Business Proposals (RFP’s) - understanding the requirement and propose the solutions and define the time based on requirements, responding to client doubts and providing clarification on them.Preparing RLS and determining estimated cost for the solution proposed.Coordinating with various team involved and working on solution for proposed RFP/RPI.Tracking and monitoring various solutions development across the COE.Preparing project methodology based on customer requirement including Agile and Waterfall.Involved in hiring process of the resources for the COE which includes from interview to role fitment in the team.Conducting team meetings based on project methodology, conventional project meetings and Scrum based meetings.Worked as Functional Consultant for Oracle Customer Care and Billing for ongoing project in North America.Worked as Functional Lead for Change of Supply and Move In/Move Out process.Worked on European Electricity market project; understanding of Market Messaging, Retailer Billing and Metering.Worked as Functional Lead for Metering Module & Development Lead for Rates & Billing Module.Preparing of RA document & Business Process design document for Metering Module.Developing solutions based on client requirement which are not the base functionality of Oracle CC&B.Doing Core configuration for the module owned and Configuring Rates in Oracle CC&B 2.4 version.Leading a team of 10 members responsible for development in project.Working & Training the resources of CC&B in Metering, Rates & Billing Module.

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Functional Consultant
      • Oct 2012 - Nov 2014

      Managing expectations of the product, conducting system analysis and design,building functionalities and features, in interaction with the clientAnalyzing Client requirements and preparing Business Process documents as perthe requirements.Understanding business requirements and developing functional solutions as perthe system for the team.Identifying the various process to be included and customized in Oracle CC&Bproduct.Testing various process developed in the system and providing Go-Live Supportfor the projects.Doing Configuration in the system as per requirements mapped while conductingrequirement gathering sessionsWorked on Change Request by the client and designed solution as per clientneed.Supported the team members in understanding business and mapping therequirements in the other projects within the practice.Worked on various external designs of North America market with the other teammembers within the practice.

  • Infosys
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Associate Consultant
      • Mar 2012 - Sep 2012

      Working as Consultant for Energy and Utility Projects responsibility include : Requirement Mapping;FIT and GAP Analysis;AS-IS and TO-BE Preparation;Defining Business Process;Documentation including URM Preparation for Demo to the Client.Working on Oracle Customer Care and Billing with major focus on Usage, Rates and Billing Module for US Client- Fayetteville Public Works Commission Working as Consultant for Energy and Utility Projects responsibility include : Requirement Mapping;FIT and GAP Analysis;AS-IS and TO-BE Preparation;Defining Business Process;Documentation including URM Preparation for Demo to the Client.Working on Oracle Customer Care and Billing with major focus on Usage, Rates and Billing Module for US Client- Fayetteville Public Works Commission

  • HCLTech
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Consultant
      • Sep 2010 - Feb 2012

      Designing Functional Design Documents for modules assigned in Oracle CC&B.Identifying the various process to be included and customized in Oracle CC&BUAT and Go-Live Support for the projects.Functional Support on various modules of CC&B for clients as per the need.Worked continuously on modules likes Rates & Billing of Oracle CC&BDoing Configuration in the system as per requirement given by Client.Supported the team members in understanding business and mapping therequirements in the other projects within the practice.Testing the various functionalities developed as per client requirementTraining the resources in Metering, Rates & Billing Module of Oracle CC&B

  • ICRA Management Consulting Services Limited
    • India
    • Business Consulting and Services
    • 1 - 100 Employee
    • Summer Internship
      • Jun 2009 - Jul 2009

      Has Worked on Transmission Pricing in Indian Power Sector , ARR Filling and Financial Modelling. Has Worked on Transmission Pricing in Indian Power Sector , ARR Filling and Financial Modelling.

  • BIRLA TYRE
    • Truck Transportation
    • 200 - 300 Employee
    • Production Engineer
      • Aug 2007 - Jul 2008

      Project Planning and Control;Plant Setup;Shift Scheduling; Meeting Production Target;Human Management;Inventory Management;IT Infra-Setup in Plant for Project Planning and Inventory Management; Project Planning and Control;Plant Setup;Shift Scheduling; Meeting Production Target;Human Management;Inventory Management;IT Infra-Setup in Plant for Project Planning and Inventory Management;

Education

  • National Power Training Institute
    MBA, Power Management
    2008 - 2010
  • Dehradun Institute of Technology
    B.Tech, Industrial and Production Engineering
    2003 - 2007

Community

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