Experience

CynergisTek (now part of Clearwater)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager, Project Operations

  • Apr 2018 - Present

• Project Administrator

  • Jul 2014 - Present



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Enterprise Tech Support Advisor

  • Apr 2011 - Jun 2014

  Responsible for providing technical support to customers on operation or maintenance issues regarding Dell enterprise servers. Assist phone customers by diagnosing issues and providing resolutions for high complexity KACE systems management issues. Responsible for providing technical support to customers on operation or maintenance issues regarding Dell enterprise servers. Assist phone customers by diagnosing issues and providing resolutions for high complexity KACE systems management issues.



CynergisTek (now part of Clearwater)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Security Analyst

  • 2008 - Apr 2011



Round Rock Police Department

• Internship

  • Feb 2008 - Jul 2008

  As an Intern, I worked with the IT department and gained a working knowledge of the procedures for installing, configuring and testing the hardware and software of the police department computer network. As well as I helped upgrade, and configure the officers MCT’s with hardware/software for better communication. I worked with the White Collar Crimes Unit in the laboratory; I help detectives investigate “high tech” crimes. I was responsible for using state-of-the-art investigative techniques of hardware/software analysis and computer forensics to help solve criminal cases that range from identity theft, child pornography, domestic violence, harassment, and narcotics. Show less